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For Companies At a Glance
- Tasks: Coordinate service requests and manage maintenance jobs in a fast-paced environment.
- Company: Join a supportive Facilities Management team in Leeds.
- Benefits: Competitive salary, career development, and a stable work environment.
- Why this job: Be the go-to person for service requests and make a real impact.
- Qualifications: Experience in Facilities Management and strong communication skills.
- Other info: Great opportunity for career progression in a well-established company.
The predicted salary is between 24000 - 36000 £ per year.
We are seeking an organised and proactive Helpdesk Coordinator to join our Facilities Management team, supporting predominantly hard services contracts. Based in Leeds, you will be the first point of contact for service requests, ensuring reactive and planned maintenance jobs are logged, prioritised, and managed efficiently. This is a fast-paced role requiring strong communication skills, attention to detail, and experience within an FM or technical environment.
Key Responsibilities
- Act as the first point of contact for client service requests via phone and email
- Log, track, and manage reactive and planned maintenance jobs through the CAFM system
- Prioritise jobs in line with SLAs and contractual requirements
- Liaise with engineers, subcontractors, and internal teams to coordinate attendance
- Monitor job progress and ensure timely completion and closure
- Escalate issues where necessary to ensure service delivery targets are met
- Maintain accurate records, reports, and documentation
- Provide a professional and customer-focused service at all times
About You
- Previous experience in a Facilities Management helpdesk role or engineer scheduling
- Strong understanding of hard services (e.g. M&E, HVAC, building maintenance)
- Experience using CAFM systems
- Excellent communication and organisational skills
- Ability to work under pressure and manage multiple tasks simultaneously
- Confident dealing with engineers, clients, and stakeholders
- Good IT skills, including Microsoft Office
What We Offer
- Salary of £30,000 per annum
- Leeds-based role with a stable, supportive team
- Opportunity to work within a well-established FM environment
- Career development and progression opportunities
Helpdesk Coordinator in Leeds employer: CV Bay Ltd
Contact Detail:
CV Bay Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Coordinator in Leeds
✨Tip Number 1
Get to know the company before your interview! Research their values, recent projects, and team culture. This will help you tailor your responses and show that you're genuinely interested in being part of their Facilities Management team.
✨Tip Number 2
Practice your communication skills! Since this role requires strong communication, try role-playing common interview questions with a friend. Focus on how you can effectively convey your experience in managing service requests and coordinating with engineers.
✨Tip Number 3
Be ready to showcase your organisational skills! Prepare examples of how you've successfully managed multiple tasks or prioritised jobs in previous roles. This will demonstrate your ability to thrive in a fast-paced environment like the one described in the job ad.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Helpdesk Coordinator in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Helpdesk Coordinator role. Highlight your experience in Facilities Management and any relevant skills, like using CAFM systems or managing maintenance jobs. We want to see how you fit into our team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your strong communication skills and your proactive approach to problem-solving. Let us know what excites you about working with us!
Show Off Your Organisational Skills: In your application, give examples of how you've successfully managed multiple tasks or prioritised jobs in previous roles. We love seeing candidates who can juggle responsibilities while keeping everything on track!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at CV Bay Ltd
✨Know Your CAFM Systems
Make sure you brush up on your knowledge of CAFM systems before the interview. Be ready to discuss your experience with them and how you've used them to manage maintenance jobs in the past. This will show that you're not just familiar with the tools, but that you can leverage them effectively.
✨Show Off Your Communication Skills
Since this role involves being the first point of contact for service requests, practice articulating your thoughts clearly. Prepare examples of how you've successfully communicated with clients and engineers in previous roles. This will demonstrate your ability to handle the fast-paced environment they’re looking for.
✨Prioritisation is Key
Think about how you would prioritise tasks in line with SLAs and contractual requirements. Be prepared to discuss specific situations where you had to juggle multiple tasks and how you ensured timely completion. This will highlight your organisational skills and ability to work under pressure.
✨Research Hard Services
Familiarise yourself with hard services like M&E, HVAC, and building maintenance. Being able to speak knowledgeably about these areas will show that you understand the technical side of the role and can engage confidently with engineers and subcontractors.
