At a Glance
- Tasks: Manage and grow client accounts in Facilities Management while ensuring top-notch service delivery.
- Company: Established Facilities Management business with a supportive culture.
- Benefits: Salary up to Β£45,000, hybrid working, and career progression opportunities.
- Why this job: Join a stable company and make a real impact on key client accounts.
- Qualifications: Experience in Account Management within Facilities Management or construction-related fields.
- Other info: Enjoy a dynamic role with strong potential for career growth.
The predicted salary is between 36000 - 54000 Β£ per year.
An established Facilities Management business is seeking an experienced Account Manager to manage and grow a portfolio of Total Facilities Management (TFM) contracts. Based in Leeds with hybrid working, this role focuses on client relationship management, service performance, and account growth across hard and soft FM services. This is an excellent opportunity for a commercially aware Account Manager with experience in Facilities Management or construction-related contracts who is confident managing client relationships and identifying opportunities to expand service delivery.
Key Responsibilities
- Client Relationship Management
- Act as the primary point of contact for clients across assigned TFM contracts
- Build and maintain strong, long-term client relationships
- Lead regular client meetings, reviews, and performance discussions
- Manage client expectations and handle escalations professionally
- Ensure contracts are delivered in line with KPIs, SLAs, and contractual obligations
- Identify opportunities for contract growth, variations, and additional services
- Support retention through proactive account management and service improvement
- Work closely with operations teams to drive performance and value
- Oversee service delivery across hard and soft FM disciplines
- Support mobilisation of new contracts and services
- Monitor financial performance, including budgets and cost control
- Contribute to reporting, forecasts, and account reviews
- Work closely with helpdesk, engineering, and supply chain partners
- Liaise with internal management to support operational and commercial objectives
- Coordinate with subcontractors where required
Skills & Experience
- Proven experience as an Account Manager within Facilities Management or a construction-related environment
- Strong understanding of Total Facilities Management (TFM) contracts
- Experience managing client relationships and growing accounts
- Commercially minded with a focus on service delivery and retention
- Excellent communication, organisation, and stakeholder management skills
- Comfortable working in a hybrid role with 1 day per week in Leeds
Whatβs On Offer
- Salary up to Β£45,000 depending on experience
- Hybrid working model (1 day per week in Leeds)
- Opportunity to manage and grow key FM client accounts
- Stable, supportive FM business with long-term contracts
- Career progression within a growing Facilities Management organisation
Account Manager in Leeds employer: CV Bay Ltd
Contact Detail:
CV Bay Ltd Recruiting Team
StudySmarter Expert Advice π€«
We think this is how you could land Account Manager in Leeds
β¨Tip Number 1
Network like a pro! Reach out to your connections in the Facilities Management sector and let them know you're on the hunt for an Account Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
β¨Tip Number 2
Prepare for those interviews by researching the company and its TFM contracts. Show them you understand their business and how you can help grow their accounts. Tailor your answers to highlight your experience in client relationship management and service delivery.
β¨Tip Number 3
Donβt just wait for job postings! Be proactive and reach out directly to companies youβre interested in. Send them a message expressing your interest in potential Account Manager roles and attach your CV. Sometimes, the best opportunities come from a simple conversation.
β¨Tip Number 4
Apply through our website for the best chance at landing that dream job! We make it easy for you to showcase your skills and experience directly to hiring managers. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Account Manager in Leeds
Some tips for your application π«‘
Tailor Your CV: Make sure your CV is tailored to the Account Manager role. Highlight your experience in Facilities Management and any relevant contracts you've managed. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've built client relationships and driven account growth in the past.
Showcase Your Communication Skills: As an Account Manager, communication is key. In your application, demonstrate your ability to manage client expectations and handle escalations. We love seeing candidates who can articulate their thoughts clearly!
Apply Through Our Website: We encourage you to apply directly through our website. Itβs the best way for us to receive your application and ensures you donβt miss out on any important updates from our team!
How to prepare for a job interview at CV Bay Ltd
β¨Know Your TFM Inside Out
Before the interview, make sure you understand Total Facilities Management (TFM) contracts thoroughly. Brush up on key concepts and recent trends in the industry. This will not only help you answer questions confidently but also show your genuine interest in the role.
β¨Showcase Your Relationship Skills
As an Account Manager, client relationships are crucial. Prepare examples of how you've successfully managed client expectations and resolved issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your interpersonal skills.
β¨Demonstrate Commercial Awareness
Be ready to discuss how you can contribute to account growth and service delivery. Think about specific strategies you've used in previous roles to identify opportunities for upselling or improving service performance. This will demonstrate your commercial mindset and proactive approach.
β¨Prepare Questions for Them
Interviews are a two-way street! Prepare insightful questions about the company's culture, their approach to client management, and how they measure success in TFM contracts. This shows that you're not just interested in the job, but also in how you can fit into their team.