Account Manager

Account Manager

Full-Time 70000 - 75000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead a team delivering hard services across a multi-site client portfolio in Central London.
  • Company: Join a dynamic company focused on operational excellence and client satisfaction.
  • Benefits: Enjoy a competitive salary, performance bonuses, private healthcare, and 25 days holiday.
  • Why this job: Be part of a key leadership role with opportunities for career progression and impactful work.
  • Qualifications: Technical background in mechanical or electrical engineering with 5+ years in hard FM delivery required.
  • Other info: Candidates must have the right to work in the UK and attend site in Central London.

The predicted salary is between 70000 - 75000 £ per year.

Job Description

Contracts Manager\\n \\nFacilities Management\\n Location: Humber Region\\n Salary: £38,000 per annum\\n Sector: Facilities Management (FM)\\n Services: Cleaning & Soft FM\\n\\n About the Role \\nWe are looking for a Contracts Manager to join our Facilities Management team, overseeing a portfolio of cleaning and soft FM contracts across the Humber region. This is a hands-on, operational role, working closely with clients and on-site cleaning operatives to ensure service delivery meets agreed KPIs and SLAs.\\n This role is ideal for someone currently working as a Contracts Manager, Service Delivery Manager, or Operational Account Manager within the FM sector who enjoys being close to the service and the people delivering it.\\n \\nKey Responsibilities \\nManage a portfolio of FM cleaning contracts across multiple sites in the Humber area \\nAct as the main point of contact for clients, building strong working relationships \\nOversee and support on-site cleaning operatives and supervisors \\nEnsure contracts are delivered in line with KPIs, SLAs, and compliance standards \\nCarry out site visits, audits, and service reviews \\nHandle day-to-day operational issues and client queries professionally and promptly \\nSupport recruitment, training, and retention of cleaning staff \\nMonitor performance, absenteeism, and service quality \\nIdentify opportunities for service improvement and efficiency About You \\nPrevious experience in a Contracts Manager or similar FM role \\nStrong knowledge of cleaning or soft facilities management services \\nComfortable managing operational staff and client relationships \\nOrganised, proactive, and confident working independently \\nExcellent communication and problem-solving skills \\nFull UK driving licence (essential due to regional travel) What’s on Offer \\nSalary: £38,000 per annum \\nStable, long-term role within a growing FM business \\nAutonomy to manage your own contracts and region \\nSupportive management structure \\nOpportunity to develop your career within Facilities Management Apply Now If you’re an experienced FM Contracts Manager looking for a regional role in the Humber, managing cleaning contracts and client relationships, we’d love to hear from you.\\n\\n#eng1

Account Manager employer: CV Bay Ltd

Join a leading firm in Central London as an Account Manager, where you will thrive in a dynamic work culture that prioritises operational excellence and client satisfaction. With competitive salaries, performance bonuses, and comprehensive benefits including private healthcare and structured career progression, this role offers not just a job but a pathway to professional growth in a supportive environment. Experience the unique advantage of working with high-profile clients while being part of a dedicated team focused on delivering top-notch hard services.
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Contact Detail:

CV Bay Ltd Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Account Manager

✨Tip Number 1

Network with professionals in the facilities management sector, especially those who have experience in hard services. Attend industry events or join relevant online forums to connect with potential colleagues and clients, which can give you insights into the role and help you stand out.

✨Tip Number 2

Familiarise yourself with the latest compliance frameworks and statutory requirements relevant to hard FM services. Being well-versed in these areas will not only boost your confidence but also demonstrate your commitment to operational excellence during interviews.

✨Tip Number 3

Prepare to discuss specific examples of how you've successfully managed budgets and improved operational performance in previous roles. Highlighting your financial acumen and problem-solving skills will resonate well with hiring managers looking for a strong Account Manager.

✨Tip Number 4

Research StudySmarter's current projects and client portfolio. Understanding our values and the specific challenges we face will allow you to tailor your conversations and show how your experience aligns with our goals, making you a more attractive candidate.

We think you need these skills to ace Account Manager

Client Relationship Management
Operational Performance Management
Technical Knowledge in HVAC, Electrical, Mechanical Systems
Budget Management and Financial Control
Compliance Knowledge (SFG20, F-Gas, NICEIC, HSE)
Team Leadership and Development
Contract Management
Performance Reporting against KPIs and SLAs
Problem-Solving Skills
Communication and Interpersonal Skills
Experience with CAFM Systems
Risk Assessment Method Statements (RAMS)
Strategic Account Growth
Energy Efficiency Solutions Implementation
Health & Safety Compliance (NEBOSH or IOSH)

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in hard facilities management and account management. Emphasise your technical background and any specific qualifications like HNC/HND or City & Guilds.

Craft a Strong Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention your experience with managing teams, client relationships, and compliance frameworks, and how these align with the job requirements.

Highlight Key Achievements: In both your CV and cover letter, include specific examples of past successes in managing budgets, improving operational performance, or leading teams. Use metrics where possible to demonstrate your impact.

Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an Account Manager role.

How to prepare for a job interview at CV Bay Ltd

✨Showcase Your Technical Expertise

As an Account Manager for hard services, it's crucial to demonstrate your technical background. Be prepared to discuss your qualifications in mechanical, electrical, or building services engineering, and provide examples of how you've applied this knowledge in previous roles.

✨Highlight Client Relationship Management Skills

Since this role involves acting as the primary point of contact for clients, emphasise your experience in managing client relationships. Share specific instances where you successfully maintained high levels of client satisfaction and resolved any issues that arose.

✨Discuss Financial Acumen

With a budget management responsibility of over £1 million, it's important to convey your financial skills. Prepare to discuss your experience in tracking costs, controlling commercial performance, and forecasting spend effectively.

✨Prepare for Compliance Questions

Given the importance of compliance in this role, be ready to answer questions about statutory legislation and compliance frameworks. Familiarise yourself with relevant regulations like SFG20 and F-Gas, and be prepared to explain how you've ensured compliance in past projects.

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