Field Service Engineer (UKI) in Letchworth

Territory Overview:

• Must reside in UK territory
• Ability to travel adequately to cover the region, including overnight stays, attend tradeshows, and corporate and training meetings.
• There may be the requirement to travel cross territories (when required) at short notice
• Valid Driver's License

Position Summary:

At Cutera, we know that a company's success starts with its employees. We also know that an individual's happiness depends on being in the right career opportunity with room to grow! We are seeking a passionate, driven Field Service Engineer to take outstanding care of our customers. This involves providing service support on a broad range of technologies including sophisticated laser and optical delivery systems and radiofrequency devices. The ideal candidate would have a strong background in the field supporting complex electronics. This is an exciting, cross-functional position that interacts with sales, technical support, engineering, clinical, and marketing. The individual will contribute to the support of our customers by servicing existing and new medical technologies/applications. These systems will be located at KOLs, dermatologists, plastic surgeons, and other practitioners throughout the territory.

Duties & Responsibilities:

• Provide outstanding professional, courteous, prompt and skilled technical service to Cutera customers.
• Responsible for the operational quality of the system and instructing customers on the operation and maintenance of the system.
• Responsible for documenting all service activities in compliance with FDA requirements.
• Ability to work closely as a team member with the dispatch call center group and other Field Service Engineers. Manage call schedule to best serve customer needs.
• Develop resolutions to critical troubleshooting problems; resolve complex issues in creative and effective ways.
• Use people and technical skills to make customer interactions a positive, pleasant and memorable experience.
• Work closely with Area Sales Manager and direct Manager to identify customers for upgrades, new purchases, contracts, and additional customer training.
• Identify error codes, re-occurring problems, or odd troubleshooting solutions to direct Manager and R&D to solve problems and directly contain department material expenses and company costs.
• Ability to flash update software and firmware.
• Act as company liaison with the customers on customer care and technical matters with in-house administrative and manufacturing personnel.
• Continually promote service contract revenue.
• Timely submission of RMAs, closing calls, and expense reports necessary.
• Other duties as assigned.

Minimum Requirements & Qualifications:

• BS or AS in Electronics, Laser Technology or equivalent Field or military experience is required with a minimum of 4+ years of experience in electronic system troubleshooting. Laser experience preferred.
• Expert customer service skills, positive attitude, and ability to clearly and tactfully communicate with others.
• Enhanced knowledge and understanding of optics, electronics, and mechanic principles is required, as well as the ability to troubleshoot electronic, optical and mechanical assemblies down to component level.
• Ability to travel long distances on short notice required.
• Requires scheduling of flights and rental cars to ensure prompt arrival in different cities and different customer locations.
• Ability to cover occasional travel, lodging and incidental expenses on personal credit card.
• Must be able to lift 50 lbs.
• Demonstrated commitment to quality and strong sense of teamwork.
• Excellent communication skills.
• Business proficiency in English and additional EU language(s) is preferred.
• No visa restriction preventing travel and work in the EU (+USA).