At a Glance
- Tasks: Manage customs declarations and ensure compliance for clients every month.
- Company: Join Europe's leading independent customs services provider with a global presence.
- Benefits: Enjoy 25 days holiday, healthcare, and a pension contribution.
- Other info: Gain valuable experience in international trade and customs processes.
- Why this job: Be part of a team that simplifies global trade and makes a real impact.
- Qualifications: Strong communication skills and attention to detail are essential.
The predicted salary is between 30000 - 40000 £ per year.
About Customs Support Group
Customs Support Group (CSG) is Europe’s leading independent customs services provider. Founded in 1964, we operate in 14 European countries with 100+ offices and a team of 1,700+ customs professionals. We help companies move goods across borders smoothly and compliantly, taking the pressure out of customs.
What we do:
- We support more than 60,000 clients and process over 20 million declaration lines each year.
- From day‑to‑day customs declarations to compliance, duty optimization and trade advice, we make cross‑border trade easier and more predictable.
How we work:
- We combine local customs expertise with modern digital tools to handle large volumes accurately and at speed.
- Our technology helps teams work smarter, reduces manual effort, and improves turnaround times.
Why it matters:
Customs rules are becoming more complex and mistakes are costly. Delays, compliance risks and unclear regulations can slow businesses down. CSG helps clients stay compliant, reduce risk and keep their supply chains moving.
Why Join Us
At CSG, you will be part of a growing international organization that is improving how customs work gets done.
What we offer:
- Pension: 5% company contribution subject to employee‑required auto‑enrolment contribution
- Holidays: 25 days, with an additional day after two years, another day after five years, plus Bank Holidays
- Healthcare: Yes, including Life Insurance, Income Protection, and additional Mental Health support
Responsibilities:
- Oversee the smooth processing of SCDP Supplementary Declarations for a given customer on a month‑to‑month basis.
- Complete Month End checks to ensure all entries have been accounted for and adhere to HMRC rules to maintain our/the customers CFSP Authorisation.
- Work within established processes while identifying opportunities for improvement.
- Provide accurate and timely customs services through digital innovation.
Qualifications:
- Strong communication and interpersonal skills
- Excellent organisational and multitasking abilities
- Detail‑oriented with a commitment to accuracy
- Ability to work independently and as part of a team
- Dedication to providing exceptional service as per SLA’s and SOP’s
- Proactive and confident
- Completes personal goals (Agreed with line manager)
- Experience in Excel is an advantage; ability to learn new systems is essential
- Strong team ethic and proactive self‑direction
Vision:
We make Customs easy for global trade.
Mission:
- Be the full‑service customs expert.
- Provide timely and accurate customs services through digital innovation.
- Deliver international customs support via local presence.
- Attract and engage the right people.
- Commit to the highest quality and compliance standards.
- Learn and improve continuously.
Values:
Accountability, Quality, Integrity and Teamwork.
Success in this role:
You will work with experienced customs professionals and technology teams, gain exposure to international trade and complex supply chains, and contribute to services that have a real impact on global commerce. This is a chance to build a career in a stable but evolving industry, where expertise and good judgement still matter.
Customs Process Administrator - SCDP in Felixstowe employer: customssupport
At Customs Support Group, we pride ourselves on being a leading employer in the customs services sector, offering a dynamic work environment that fosters professional growth and collaboration. Our team enjoys a hybrid working model, competitive benefits, and the opportunity to engage with experienced professionals in a rapidly evolving industry. Join us to make a meaningful impact on global commerce while developing your career in a supportive and innovative culture.
