At a Glance
- Tasks: Oversee customs declarations and improve processes for smooth cross-border trade.
- Company: Join Europe's leading independent customs services provider with a global presence.
- Benefits: Enjoy competitive salary, healthcare, generous holidays, and a pension plan.
- Other info: Dynamic team environment with opportunities for continuous learning and growth.
- Why this job: Make a real impact on international trade while building a stable career.
- Qualifications: Experience in customs or related roles preferred; strong communication and organisational skills required.
The predicted salary is between 30000 - 40000 £ per year.
About Customs Support Group
Customs Support Group (CSG) is Europe’s leading independent customs services provider. Founded in 1964, we operate in 14 European countries with 100+ offices and a team of 1,700+ customs professionals. We help companies move goods across borders smoothly and compliantly, taking the pressure out of customs.
What we do
We support more than 60,000 clients and process over 20 million declaration lines each year. From day‑to‑day customs declarations to compliance, duty optimization and trade advice, we make cross‑border trade easier and more predictable.
How we work
We combine local customs expertise with modern digital tools to handle large volumes accurately and at speed. Our technology helps teams work smarter, reduces manual effort, and improves turnaround times. In markets like the UK, this already led to clear productivity gains.
Why it matters
Customs rules are becoming more complex and mistakes are costly. Delays, compliance risks and unclear regulations can slow businesses down. CSG helps clients stay compliant, reduce risk and keep their supply chains moving.
Why Join Us
At CSG, you will be part of a growing international organization that is improving how customs work gets done. You will:
- Work with experienced customs professionals and technology teams
- Gain exposure to international trade and complex supply chains
- Contribute to services that have a real impact on global commerce
This is a chance to build a career in a stable but evolving industry, where expertise and good judgement still matter.
Purpose of the position
As a Customs Clearance Coordinator, you will oversee the smooth processing of Import, Export and Transit Customs Declarations for our customers. This is a pivotal role that requires attention to detail and the ability to work within established processes, while also bringing ideas on how those processes can improve. We value a strong team ethic alongside the ability to work proactively on your own. Experience in Excel is an advantage, but what matters most is your ability to learn new systems quickly and expand your knowledge over time.
Be the full‑service customs expert
- Provide timely and accurate customs services through digital innovation
- Deliver international customs support via local presence
- Attract and engage the right people
- Commit to the highest quality and compliance standards
- Learn and improve continuously
What to Expect
- Pension: 5% company contribution subject to employee-required auto‑enrolment contribution
- Holidays: 25 days, with an additional day after two years, another day after five years, plus Bank Holidays
- Healthcare: Yes, including Life Insurance, Income Protection, and additional Mental Health support
Job requirements
We welcome applications from two types of candidates:
- Experienced: 3+ years in customs declarations or a closely related role
- Career changers: No customs experience required; we’re equally interested in people coming from roles where precision, compliance and pace matter, such as complex customer service or back‑office operations or similar
Strong communication and interpersonal skills
Excellent organisational and multitasking abilities
Detail‑oriented with a commitment to accuracy
Ability to work independently and as part of a team
Dedication to providing exceptional service as per our SLA’s/ SOP’s
Proactive and confident
Completes personal goals (Agreed with line manager)
Customs Clearance Coordinator in Felixstowe employer: customssupport
At Customs Support Group, we pride ourselves on being a leading employer in the customs services sector, offering a dynamic work environment that fosters professional growth and collaboration. Our team-oriented culture encourages innovation and continuous learning, supported by comprehensive benefits including a generous pension scheme, healthcare options, and ample holiday leave. Join us in our UK office to make a meaningful impact on global trade while developing your career in a stable yet evolving industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customs Clearance Coordinator in Felixstowe
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like customssupport and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at customssupport!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like customssupport keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Customs Clearance Coordinator in Felixstowe
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to customssupport:This is your chance to really connect with the team at customssupport. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at customssupport
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with customssupport.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show customssupport that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at customssupport. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
