Team Leader (Customs Brokerage) at Customs Support Group
To lead a Team in order to provide operational requirements and service levels which have been agreed with our clients in a timely and efficient manner.
RESPONSIBILITIES
To lead the team by example and ensure all Company policies and processes are being adhered to
Responsible for issuing and dividing the daily tasks to the team when applicable
Mentoring the team
Assist with monthly reporting to management
To assist with queries & issues to help the team meet their targets if needed
Holiday and absence authorisation and monitoring & carrying out return to work interviews, updating documentation and uploading to YouManage
Carrying out effective 1-2-1 meetings and appraisals with the team
Prepare & check documentation according to Customs regulations, laws, and / or procedures
Stay abreast of changes in import / export rules
Request or compile necessary documentation, such as commercial invoices, Packing Lists, Certs. Of Origin etc.
Advise customers & the team of any Customs-related matters that might be applicable to them
Confer with officials in various agencies to facilitate clearance of goods through Customs
Maintain relationships with shipping lines and freight forwarders to expedite clearing of cargo
Oversee the day to day running of operations for our customers
Be a point of contact / escalation for the OOH support team (on a rota with other Team leaders) to assist the 24 / 7 shift with any issues and elevate where necessary
Manage and onboard new customers / work into our current workflow as not to disrupt other customer’s service
QUALITY
Effectively manage own time, workload and resources
Ensure that all work is accurate, and attention has been given to the finer details
Apply company policies, standards and guidance and ensure colleagues understand how the guidelines will affect their work
WHAT TO EXPECT
The work is mainly office based
The dress code is smart / casual whilst in the office
What we offer
- Pension : 5% company contribution subject to employee-required auto-enrolment contribution
- Holidays : 25 days, with an additional day after two years, another day after five years, plus Bank Holidays
- Healthcare : Yes, including Life Insurance, Income Protection, and additional Mental Health support
A good standard of literacy and numeracy and the ability to present to colleagues
Minimum of 2 years’ experience in the below sectors :
- Import and / or export Customs brokerage
- Customs compliance
- General freight forwarding Role
- Use & understanding of port linked inventory systems + GVMS
- A basic understanding of the Microsoft Office suite
An awareness of confidentiality of data
Ability to be flexible and contribute to other areas of the business where required
Strong Customs knowledge
Understanding of CDS.
Team player – able to organise self & others
Good communicator
Proactive and confident
Accurate and considered work – compliance is key
Creative thinker and problem solver
Share knowledge with the team
Show initiative
Excellent customer service skills
Good Time Keeping
An eye for detail
Completes personal goals (agreed with line manager)
To work in line with Customs Support’s vision, mission and values :
Vision
We make Customs easy for global trade
Mission
Be the full-service customs expert. Provide timely and accurate customs services through digital innovation
Deliver international customs support via local presence
Attract and engage the right people
Commit to the highest quality and compliance standards
Learn and improve continuously
Values
Accountability, Quality, Integrity and Teamwork
