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For Companies At a Glance
- Tasks: Create customs documentation and ensure smooth customs clearance for various transport modes.
- Company: Join a leading customs service provider focused on global trade.
- Benefits: Enjoy 25 days holiday, healthcare, and a pension plan with company contributions.
- Why this job: Be part of a team that simplifies customs processes and supports global trade.
- Qualifications: Strong communication skills and attention to detail; Excel experience is a plus.
- Other info: Dynamic role with opportunities for personal growth and development.
The predicted salary is between 36000 - 60000 £ per year.
As a Customs Clearance Coordinator, you will be creating customs documentation and overseeing successful and correct customs clearance status of traffic. A pivotal role that requires attention to detail and being able to work to a process while also giving consideration to how those processes can be improved. Experience in Excel is an advantage but ultimately the ability to expand on basic knowledge and learn new systems is more important. The role requires a strong team ethic but also the ability to work proactively on your own.
Accountabilities
- Customs entries to be submitted in accordance with clients IOP, in line with current HMRC legislation, using ASM Sequoia
- Dealing with various modes of transport – Road, Sea and Air
- Dealing with a variety of commodities
- Understanding different Customs processes such as Homeuse, IP, returned goods
- Dealing with all queries quickly and efficiently
- Verifying documents received for Customs purposes are compliant and correct
- Manage own / group email inbox efficiently
- Working on multiple operating systems
- Communicating with customers directly via email and telephone
- Liaising with Customs and port authorities
- Understanding incoterms
Responsibilities
- Preparation and processing of import / export customs declarations and clearance
- Customs import / export entry checking
- Deal with all enquiries and queries quickly and efficiently relating to customs procedures, tariff classifications, duty rates and any other documentation requirements
- Interact with customers, both face-to-face or by telephone / email in a professional and courteous manner
- Liaise with importers / exporters and others to obtain mandatory information for import and export entries
- Deal with any customs related complaints
- Maintain data integrity on all systems
- Liaise with key customs partners
- Support and advise all customers whilst ensuring the company is fully compliant with the requirements of HMRC and other relevant bodies
What we offer
- Pension: 5% company contribution subject to employee‑required auto‑enrolment contribution
- Holidays: 25 days, with an additional day after two years, another day after five years, plus Bank Holidays
- Healthcare: Yes, including Life Insurance, Income Protection, and additional Mental Health support
Personal attributes
- Strong communication and interpersonal skills
- Excellent organisational and multitasking abilities
- Detail-oriented with a commitment to accuracy
- Ability to work independently and as part of a team
- Dedication to providing exceptional service as per our SLA’s / SOP’s
- Proactive and confident
- Completes personal goals (Agreed with line manager)
Vision
We make Customs easy for global trade
Mission
- Be the full-service customs expert.
- Provide timely and accurate customs services through digital innovation
- Deliver international customs support via local presence
- Attract and engage the right people
- Commit to the highest quality and compliance standards
- Learn and improve continuously
Values
- Accountability
- Quality
- Integrity
- Teamwork
Customs Clearance Coordinator in Dover employer: Customs Support
Contact Detail:
Customs Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customs Clearance Coordinator in Dover
✨Tip Number 1
Get to know the customs industry inside out! Research common customs processes and regulations, especially those related to HMRC. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills! Since you'll be liaising with customers and authorities, being able to articulate your thoughts clearly is key. Try mock interviews with friends or family to build your confidence.
✨Tip Number 3
Brush up on your Excel skills! Even if you're not a pro, knowing how to navigate spreadsheets can give you an edge. There are loads of free online resources to help you learn the basics and beyond.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Customs Clearance Coordinator in Dover
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customs Clearance Coordinator role. Highlight your experience with customs documentation and any relevant skills, like your knowledge of HMRC legislation or working with different transport modes.
Show Off Your Attention to Detail: Since this role is all about accuracy, be sure to showcase your attention to detail in your application. Mention specific examples where you've successfully managed complex tasks or improved processes in previous roles.
Demonstrate Your Team Spirit: We love a strong team ethic! In your application, share experiences that highlight your ability to work well with others, as well as times when you’ve taken the initiative to work independently.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Customs Support
✨Know Your Customs Stuff
Make sure you brush up on customs processes and terminology before the interview. Familiarise yourself with terms like Homeuse, IP, and incoterms. This will show that you're not just interested in the role but also understand the industry.
✨Excel Skills Matter
While experience in Excel is a bonus, focus on demonstrating your willingness to learn. If you have basic knowledge, be ready to discuss how you can expand on it. Maybe even mention any relevant projects where you've used Excel to solve problems.
✨Show Off Your Communication Skills
As a Customs Clearance Coordinator, you'll need to communicate effectively with clients and authorities. Prepare examples of how you've handled queries or complaints in the past. This will highlight your strong interpersonal skills and commitment to exceptional service.
✨Be Proactive and Detail-Oriented
During the interview, share instances where you've taken initiative or improved processes in previous roles. Emphasise your attention to detail and how it has helped you maintain data integrity or manage multiple tasks efficiently.
