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- Tasks: Lead and manage operations, mentor teams, and enhance efficiency.
- Company: Dynamic company in the Dover area focused on operational excellence.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Why this job: Be a key decision-maker and drive success in a thriving team.
- Qualifications: 3+ years of operations management experience and strong communication skills.
- Other info: Join a proactive team with opportunities for growth and impact.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a dedicated individual to take on the role of Operations Manager for our Dover Office. As the first line decision maker, you will play a crucial role in overseeing the department's structure and processes to align with our business goals.
Key Responsibilities
- Lead and manage the department to ensure efficient operations.
- Collaborate with team leaders and specialists to provide mentorship and upskilling opportunities.
- Drive initiatives to enhance the knowledge base within the teams.
- Manage overall day-to-day operations to ensure effective and successful management of employee productivity and accuracy.
- Work closely with the Brokerage Director and leadership team to set and implement policies, procedures, and systems.
- Provide line management for specialists and team leaders in the Dover office, aligning on key objectives to mentor staff department-wide.
- Develop a framework for specialist roles, including creating job descriptions tailored to individual skill sets.
- Oversee departmental systems automation to enhance efficiency and accuracy.
- Establish and maintain operational customer relationships with new and existing clients.
- Ensure adequate shift coverage for the Dover 24/7 shift system, including managing the weekend on-call TL rota.
Qualifications
- A good level of numeracy and literacy to confidently present to colleagues.
- Relevant industry qualifications.
Experience
- 3+ Years experience.
- Proven experience as an operations manager, ideally in the Dover port area.
Knowledge
- Proficiency in ASM Sequoia software, CHIEF, CDS, and Microsoft Office Suite.
- Use & understanding of port linked inventory systems + GVMS.
Skills
- Strong communication and interpersonal skills.
- Excellent organizational and multitasking abilities.
- Detail-oriented with a commitment to accuracy.
- Ability to work independently and as part of a team.
- A customer-focused mindset and a dedication to providing exceptional service.
- Proactive and confident.
- Completes personal goals (Agreed with line manager).
- Relevant industry qualifications.
If you are a proactive leader with a passion for developing teams and driving business success, we invite you to apply for this exciting opportunity.
Operations Manager employer: Customs Support Group
Contact Detail:
Customs Support Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in operations. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their goals and challenges so you can showcase how your experience aligns with their needs. We want you to shine!
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills in managing teams and improving processes can benefit the company. Confidence is key, so let your passion for operations come through.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Manager role. Highlight your relevant experience, especially in managing teams and operations. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Share specific examples of how you've driven initiatives and improved operations in your previous roles.
Showcase Your Skills: Don’t forget to mention your proficiency in software like ASM Sequoia and Microsoft Office Suite. We’re looking for someone who can hit the ground running, so let us know how you’ve used these tools effectively in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at Customs Support Group
✨Know Your Operations Inside Out
Before the interview, make sure you thoroughly understand the operations of the company and the specific role of an Operations Manager. Familiarise yourself with their processes, systems, and any recent initiatives they've undertaken. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
As an Operations Manager, you'll be leading teams and driving initiatives. Prepare examples from your past experiences where you've successfully managed a team or improved operational efficiency. Be ready to discuss how you mentor and upskill team members, as this is a key responsibility in the role.
✨Be Ready to Discuss Software Proficiency
Since the job requires proficiency in specific software like ASM Sequoia and Microsoft Office Suite, brush up on these tools before your interview. Be prepared to discuss how you've used them in previous roles and how they can enhance operational efficiency in the Dover office.
✨Demonstrate Your Customer-Focused Mindset
The role involves establishing and maintaining operational customer relationships. Think of examples where you've gone above and beyond for clients or improved customer satisfaction. Highlighting your dedication to exceptional service will resonate well with the interviewers.
