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- Tasks: Lead and manage operations, mentor teams, and enhance efficiency.
- Company: Dynamic company in the Dover area focused on operational excellence.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Why this job: Make a real impact by driving business success and developing talent.
- Qualifications: 3+ years of operations management experience and strong communication skills.
- Other info: Join a proactive team with opportunities for growth and innovation.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a dedicated individual to take on the role of Operations Manager for our Dover Office. As the first line decision maker, you will play a crucial role in overseeing the department's structure and processes to align with our business goals.
Key Responsibilities
- Lead and manage the department to ensure efficient operations.
- Collaborate with team leaders and specialists to provide mentorship and upskilling opportunities.
- Drive initiatives to enhance the knowledge base within the teams.
- Manage overall day-to-day operations to ensure effective and successful management of employee productivity and accuracy.
- Work closely with the Brokerage Director and leadership team to set and implement policies, procedures, and systems.
- Provide line management for specialists and team leaders in the Dover office, aligning on key objectives to mentor staff department-wide.
- Develop a framework for specialist roles, including creating job descriptions tailored to individual skill sets.
- Oversee departmental systems automation to enhance efficiency and accuracy.
- Establish and maintain operational customer relationships with new and existing clients.
- Ensure adequate shift coverage for the Dover 24/7 shift system, including managing the weekend on-call TL rota.
Qualifications
- A good level of numeracy and literacy to confidently present to colleagues.
- Relevant industry qualifications.
- 3+ Years experience.
- Proven experience as an operations manager, ideally in the Dover port area.
- Proficiency in ASM Sequoia software, CHIEF, CDS, and Microsoft Office Suite.
- Use & understanding of port linked inventory systems + GVMS.
Skills
- Strong communication and interpersonal skills.
- Excellent organizational and multitasking abilities.
- Detail-oriented with a commitment to accuracy.
- Ability to work independently and as part of a team.
- A customer-focused mindset and a dedication to providing exceptional service.
- Proactive and confident.
- Completes personal goals (Agreed with line manager).
If you are a proactive leader with a passion for developing teams and driving business success, we invite you to apply for this exciting opportunity.
Operations Manager in London employer: Customs Support Group
Contact Detail:
Customs Support Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in operations. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to show that you’re not just a fit for the role, but also for the team. Tailor your answers to reflect their values and goals.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family. This will help you articulate your experience and skills confidently, especially when discussing your past achievements in operations management.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Operations Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Operations Manager role. Highlight your leadership experience and any relevant industry qualifications to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background aligns with our goals. Be genuine and let your personality come through.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to manage operations effectively. Numbers and results speak volumes, so don’t shy away from sharing them!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you get noticed by the right people in our team!
How to prepare for a job interview at Customs Support Group
✨Know Your Operations Inside Out
Before the interview, make sure you thoroughly understand the operations management role and the specific responsibilities outlined in the job description. Familiarise yourself with the key software mentioned, like ASM Sequoia and CHIEF, so you can confidently discuss how your experience aligns with their needs.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you mentored team members or drove initiatives that improved productivity. Be ready to share these stories, as they’ll demonstrate your capability to manage and inspire others effectively.
✨Demonstrate Your Customer Focus
Since the role involves maintaining operational customer relationships, be prepared to discuss how you've previously ensured exceptional service. Share specific instances where you went above and beyond for clients, highlighting your proactive approach and commitment to customer satisfaction.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about the current challenges the team faces or how success is measured in the position. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
