At a Glance
- Tasks: Oversee customs declarations and ensure compliance with HMRC rules.
- Company: Join Europe's leading independent customs services provider.
- Benefits: 25 days holiday, healthcare, pension contributions, and mental health support.
- Other info: Dynamic team environment with opportunities for personal growth.
- Why this job: Make a real impact on global trade while building a stable career.
- Qualifications: Strong communication skills and attention to detail are essential.
The predicted salary is between 30000 - 40000 £ per year.
About Customs Support Group
Customs Support Group (CSG) is Europe’s leading independent customs services provider. Founded in 1964, we operate in 14 European countries with 100+ offices and a team of 1,700+ customs professionals. We help companies move goods across borders smoothly and compliantly, taking the pressure out of customs.
What we do: We support more than 60,000 clients and process over 20 million declaration lines each year. From day‑to‑day customs declarations to compliance, duty optimization and trade advice, we make cross‑border trade easier and more predictable.
How we work: We combine local customs expertise with modern digital tools to handle large volumes accurately and at speed. Our technology helps teams work smarter, reduces manual effort, and improves turnaround times. In markets like the UK, this already led to clear productivity gains.
Why it matters: Customs rules are becoming more complex and mistakes are costly. Delays, compliance risks and unclear regulations can slow businesses down. CSG helps clients stay compliant, reduce risk and keep their supply chains moving.
Why Join Us
At CSG, you will be part of a growing international organization that is improving how customs work gets done. You will:
- Work with experienced customs professionals and technology teams
- Gain exposure to international trade and complex supply chains
- Contribute to services that have a real impact on global commerce
This is a chance to build a career in a stable but evolving industry, where expertise and good judgement still matter.
As a Customs Process Administrator, you will oversee the smooth processing of SCDP Supplementary Declarations for a given customer on a month-to-month basis. The job also involves completing Month End checks to ensure all entries have been accounted for and adhering to HMRC rules to maintain our/the customers CFSP Authorisation. A pivotal role that requires attention to detail and being able to work to a process while also giving consideration to how those processes can be improved. Experience in Excel is an advantage but ultimately the ability to expand on basic knowledge and learn new systems is more important. The role requires a strong team ethic but also the ability to work proactively on your own.
What we offer:
- Pension: 5% company contribution subject to employee-required auto-enrolment contribution
- Holidays: 25 days, with an additional day after two years, another day after five years, plus Bank Holidays
- Healthcare: Yes, including Life Insurance, Income Protection, and additional Mental Health support
Job requirements:
- Strong communication and interpersonal skills
- Excellent organisational and multitasking abilities
- Detail-oriented with a commitment to accuracy
- Ability to work independently and as part of a team
- Dedication to providing exceptional service as per our SLA’s/ SOP’s
- Proactive and confident
- Completes personal goals (Agreed with line manager)
To work in line with Customs Support’s vision, mission and values:
Vision: We make Customs easy for global trade
Mission: Be the full-service customs expert. Provide timely and accurate customs services through digital innovation. Deliver international customs support via local presence. Attract and engage the right people. Commit to the highest quality and compliance standards. Learn and improve continuously.
Values: Accountability, Quality, Integrity and Teamwork.
Customs Process Administrator (Langford/Felixstove/Liverpool) in Felixstowe employer: Customs Support Group
As a Customs Process Administrator at our Felixstowe location, you will join a dynamic team dedicated to excellence in customs services. We pride ourselves on fostering a supportive work culture that encourages professional growth and development, offering comprehensive healthcare, pension contributions, and generous holiday allowances to ensure our employees feel valued and motivated. With a focus on innovation and teamwork, this role provides a unique opportunity to enhance your skills in a thriving environment.
