Chef de Bureau Ressources Humaines H/F (CDI)

Customs Support Group (CSG) is Europe’s leading independent customs services provider. We help companies move goods across borders smoothly and compliantly, taking the pressure out of customs. From day‑to‑day customs declarations to compliance, duty optimization and trade advice, we make cross‑border trade easier and more predictable. We combine local customs expertise with modern digital tools to handle large volumes accurately and at speed. Our technology helps teams work smarter, reduces manual effort, and improves turnaround times. Delays, compliance risks and unclear regulations can slow businesses down. CSG helps clients stay compliant, reduce risk and keep their supply chains moving.

Customs Support Group is looking for an experienced HR Business Partner to support our UK and Ireland operations. This is a hands-on generalist role covering the full employee lifecycle, from recruitment and onboarding through to performance management, employee relations, and offboarding. You will work closely with site leadership and operational managers, acting as a trusted first point of contact on all people matters. The role carries real ownership: you will lead on ER cases, shape local HR initiatives, and ensure compliance with employment legislation across both jurisdictions.

• Employee Lifecycle Management
• Own end-to-end recruitment and onboarding across UK and Ireland sites
• Handle disciplinary, grievance, and performance management cases independently
• Manage absence processes including return-to-work, occupational health referrals, and long-term cases
• Support talent reviews and succession planning with site leadership
• Administer changes to terms and conditions accurately and in line with legal requirements
• HR Operations and Compliance
• Ensure compliance with UK employment law and Irish employment legislation across all HR activity
• Maintain accurate HR records in line with GDPR requirements
• Provide clear, practical guidance to managers and employees on HR policies and procedures
• Track and report on key HR metrics: absence, headcount, turnover, recruitment costs, and internal mobility
• Ensure HR data is accurate, accessible, and communicated effectively across the business
• Support preparation of HR reports for the Group HR Director
• Drive local employee engagement initiatives in line with Group-wide programmes
• Be a visible, approachable HR presence, someone managers and employees trust to come to with real issues
• Identify gaps or inefficiencies in HR processes and propose practical solutions
• Contribute to the development and rollout of Group HR policies at a local level

• Close day-to-day collaboration with site leadership and operational managers
• Real autonomy in the role, supported by the wider Group HR function
• Smart/casual dress code

• 5+ years of experience in a generalist HR or HRBP role
• Comfortable working with HR data and using it to inform decisions
• Proficient in Microsoft Office and HR systems
• Committed to personal and professional development