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For Companies At a Glance
- Tasks: Provide technical support, troubleshoot issues, and maintain IT systems.
- Company: Join Europe's leading customs services provider with a dynamic team.
- Benefits: Competitive salary, career growth, and exposure to international trade.
- Other info: Office-based role with a supportive team and potential travel opportunities.
- Why this job: Make a real impact in a stable yet evolving industry.
- Qualifications: 2+ years in IT support, strong communication skills, and customer-focused mindset.
The predicted salary is between 30000 - 40000 £ per year.
About Customs Support Group
Customs Support Group (CSG) is Europe’s leading independent customs services provider. Founded in 1964, we operate in 14 European countries with 100+ offices and a team of 1,700+ customs professionals. We help companies move goods across borders smoothly and compliantly, taking the pressure out of customs.
What we do
We support more than 60,000 clients and process over 20 million declaration lines each year. From day‑to‑day customs declarations to compliance, duty optimization and trade advice, we make cross‑border trade easier and more predictable.
How we work
We combine local customs expertise with modern digital tools to handle large volumes accurately and at speed. Our technology helps teams work smarter, reduces manual effort, and improves turnaround times. In markets like the UK, this already led to clear productivity gains.
Why it matters
Customs rules are becoming more complex and mistakes are costly. Delays, compliance risks and unclear regulations can slow businesses down. CSG helps clients stay compliant, reduce risk and keep their supply chains moving.
Why Join Us
At CSG, you will be part of a growing international organization that is improving how customs work gets done. You will:
- Work with experienced customs professionals and technology teams
- Gain exposure to international trade and complex supply chains
- Contribute to services that have a real impact on global commerce
This is a chance to build a career in a stable but evolving industry, where expertise and good judgement still matter.
Join our dynamic IT & Tech department at Customs Support Group as an IT Technician. In this role, you will be responsible for providing technical support and assistance to our team members.
Accountabilities
- Provide timely technical support for hardware, software, and network issues.
- Conduct training sessions for basic computer technical issue resolution.
- Collaborate with the IT team to troubleshoot complex technical problems.
- Ensure security and confidentiality of organizational data through IT policy enforcement.
- Assist in setup and maintenance of computer systems, including hardware and software installations.
Responsibilities
- Respond to and prioritize help desk tickets with excellent customer service.
- Perform routine system maintenance tasks, including updates, backups, and optimizations.
- Stay updated on industry trends and technologies for proactive recommendations.
- Document IT procedures and solutions for knowledge sharing and training.
- Collaborate with third-party vendors for hardware and software procurement and support.
Person Specification
Qualifications: A good level of numeracy and literacy. Relevant industry qualifications desirable.
Experience: 2+ years in a helpdesk or IT support role, Windows environment.
Knowledge: Windows operating systems, Microsoft 365 administration. Knowledge of cloud environments desirable. Some exposure to Azure / Microsoft Entra ID or Intune, is nice to have.
Skills: Strong communication, organizational, multitasking, and detail-oriented abilities. Customer-focused mindset and ability to work independently or in a team.
Attitude: Alignment with Customs Support vision, mission, and values: Accountability, Quality, Integrity, and Teamwork.
Based in or commutable to Langford (Malden), Essex.
What to Expect
- Office-based work providing technical support.
- Smart dress code with business-casual attire.
- Fast-paced environment with potential stress.
- Strong team support to manage challenges.
- Possibility of travel and occasional overnight stays.
1st/2nd Line IT Support Technician in Maldon employer: Customs Support Group B.V.
Contact Detail:
Customs Support Group B.V. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st/2nd Line IT Support Technician in Maldon
✨Tip Number 1
Network like a pro! Attend industry events or local meetups related to IT support. Chatting with professionals in the field can open doors and give you insider info on job openings.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects, troubleshooting experiences, and any relevant certifications. This gives potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd handle specific technical issues or customer service challenges. We want you to shine when it comes to demonstrating your problem-solving skills!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace 1st/2nd Line IT Support Technician in Maldon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Technician role. Highlight your relevant experience, especially in helpdesk or IT support roles, and don’t forget to mention any specific skills like Windows operating systems or Microsoft 365 administration.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about technology and how your problem-solving skills can contribute to our team at Customs Support Group. Keep it concise but impactful!
Showcase Your Communication Skills: Since this role involves providing technical support, it’s crucial to demonstrate your strong communication skills. In your application, give examples of how you've effectively communicated complex technical issues to non-technical users.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Customs Support Group B.V.
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows operating systems and Microsoft 365 administration. Be ready to discuss any relevant experience you have with troubleshooting hardware and software issues, as well as your familiarity with cloud environments like Azure or Intune.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled technical problems in the past. Think about times when you provided timely solutions or improved processes, as this will demonstrate your ability to handle the fast-paced environment at Customs Support Group.
✨Emphasise Customer Service
Since this role involves providing support to team members, highlight your customer-focused mindset. Share experiences where you’ve gone above and beyond to assist users, and be ready to discuss how you prioritise help desk tickets while maintaining excellent communication.
✨Align with Their Values
Familiarise yourself with Customs Support Group's vision, mission, and values: Accountability, Quality, Integrity, and Teamwork. Be prepared to discuss how your personal values align with theirs and how you can contribute to their success in a collaborative environment.