Why Join Us
At CSG, you will be part of a growing international organization that is improving how customs work gets done.
You will:
- Work with experienced customs professionals and technology teams
- Gain exposure to international trade and complex supply chains
- Contribute to services that have a real impact on global commerce
This is a chance to build a career in a stable but evolving industry, where expertise and good judgement still matter.
Purpose of the Position
As a Team Leader, you will be responsible for the day-to-day management of the data processing team, ensure timely clearance of import shipments, hold regular team meetings, make sure all procedures are adhered to at all times, training when required, plus manage all customer invoicing and any compliance issues.
Key Responsibilities:
- Lead the team by example and ensure all Company policies and processes are being adhered to as per their specific authorisations and mutually agreed SOP
- Ensure our AEO standard is met and maintained in accordance with UKCS documented procedures
- Participate in monthly operations team meeting to discuss outstanding issues and upcoming pipeline of new clients and contract expectations
- Manage calls with clients, resolving issues/queries promptly
- Allocate workload to the team ensuring daily and weekly targets are met to minimise month end workload
- Provide cover to support absence of other team leaders, team members and Operations Manager
- Responsible for issuing and dividing the daily tasks to the team
- Mentoring and cross training in all accounts
- Complete all monthly procedures for Customers/Management
- Take over/resolve queries and issues to assist the team to achieve their targets and remain compliant as per HMRC guidelines
- Assist with maintaining the Rota for out of hours cover (if applicable)
- Holiday and absence authorisation and monitoring, carrying out return to work interviews, updating documentation and uploading to YouManage
- Carry out effective 1-2-1 meetings and appraisals with the team
- Stay abreast of changes in import and/or export laws
- Request or compile necessary documentation to support your team
- Advise customers on Customs-related matters
- Confer with officials in various agencies to facilitate clearance of goods through Customs
- Out of hours working as and when required
- Participate in any project teams for client work, or process and other change improvements
Qualifications
- Essential: A good level of numeracy and literacy to confidently present to colleagues
- 2+ years experience
- Proficiency in ASM Sequoia software, CHIEF, CDS and Microsoft Office Suite
- Strong communication and interpersonal skills; excellent organisational and multitasking abilities; detail-oriented with a commitment to accuracy; ability to work independently and as part of a team; customer-focused mindset and dedication to providing exceptional service; proactive and confident; completes personal goals (agreed with line manager)
- Desirable: Relevant industry qualifications
Contact Details:
Customs Support Group B.V. Recruitment Team
