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- Tasks: Lead and manage operations, mentor teams, and drive efficiency initiatives.
- Company: Dynamic company in the Dover area focused on operational excellence.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Why this job: Be a key decision-maker and make a real impact on team success.
- Qualifications: 3+ years of operations management experience and strong communication skills.
- Other info: Join a collaborative team with opportunities for growth and innovation.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a dedicated individual to take on the role of Operations Manager for our Dover Office. As the first line decision maker, you will play a crucial role in overseeing the department's structure and processes to align with our business goals.
Key Responsibilities:
- Lead and manage the department to ensure efficient operations
- Collaborate with team leaders and specialists to provide mentorship and upskilling opportunities
- Drive initiatives to enhance the knowledge base within the teams
- Manage overall day-to-day operations to ensure effective and successful management of employee productivity and accuracy
- Work closely with the Brokerage Director and leadership team to set and implement policies, procedures, and systems
- Provide line management for specialists and team leaders in the Dover office, aligning on key objectives to mentor staff department-wide
- Develop a framework for specialist roles, including creating job descriptions tailored to individual skill sets
- Oversee departmental systems automation to enhance efficiency and accuracy
- Establish and maintain operational customer relationships with new and existing clients
- Ensure adequate shift coverage for the Dover 24/7 shift system, including managing the weekend on-call TL rota
Qualifications:
- A good level of numeracy and literacy to confidently present to colleagues
- Relevant industry qualifications
- 3+ Years experience
- Proven experience as an operations manager, ideally in the Dover port area
- Proficiency in ASM Sequoia software, CHIEF, CDS, and Microsoft Office Suite
- Use & understanding of port linked inventory systems + GVMS
Skills:
- Strong communication and interpersonal skills
- Excellent organizational and multitasking abilities
- Detail-oriented with a commitment to accuracy
- Ability to work independently and as part of a team
- A customer-focused mindset and a dedication to providing exceptional service
- Proactive and confident
- Completes personal goals (Agreed with line manager)
Operations Manager in Dover employer: Customs Support Group B.V.
Contact Detail:
Customs Support Group B.V. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager in Dover
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in operations. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to show that you’re not just a fit for the role, but also for the team. Tailor your answers to reflect how your experience aligns with their goals.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family. This will help you articulate your thoughts clearly and boost your confidence when it’s time to shine in front of the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Operations Manager in Dover
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Operations Manager role. Highlight your leadership experience and any relevant industry qualifications to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for developing teams and driving business success. Let us know why you’re the perfect fit for our Dover Office.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've improved operations or mentored team members in your previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Customs Support Group B.V.
✨Know Your Operations Inside Out
Before the interview, make sure you thoroughly understand the operations management role and the specific responsibilities outlined in the job description. Familiarise yourself with the key software mentioned, like ASM Sequoia and Microsoft Office Suite, so you can confidently discuss how your experience aligns with their needs.
✨Showcase Your Leadership Skills
As an Operations Manager, you'll be leading teams and driving initiatives. Prepare examples of how you've successfully managed teams in the past, focusing on mentorship and upskilling opportunities. Highlight any specific achievements that demonstrate your ability to enhance team performance and productivity.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and decision-making abilities. Think of scenarios where you've had to make tough decisions or implement new processes. Be ready to explain your thought process and the outcomes of your actions, especially in a fast-paced environment like the Dover port area.
✨Demonstrate Your Customer-Focused Mindset
Since maintaining operational customer relationships is crucial, prepare to discuss how you've successfully managed client interactions in the past. Share specific examples of how you've ensured exceptional service and built strong relationships, as this will show your dedication to the company's goals.
