At a Glance
- Tasks: Lead a dynamic team in customs clearance and ensure smooth import processes.
- Company: Join Europe's leading independent customs services provider with a global presence.
- Benefits: Gain valuable experience, competitive salary, and opportunities for professional growth.
- Other info: Be part of a supportive team in a stable yet evolving industry.
- Why this job: Make a real impact on global trade while developing your leadership skills.
- Qualifications: 2+ years of experience and strong communication skills required.
The predicted salary is between 40500 - 49500 £ per year.
About Customs Support Group
Customs Support Group (CSG) is Europe’s leading independent customs services provider. Founded in 1964, we operate in 14 European countries with 100+ offices and a team of 1,700+ customs professionals. We help companies move goods across borders smoothly and compliantly, taking the pressure out of customs.
What we do
We support more than 60,000 clients and process over 20 million declaration lines each year. From day‑to‑day customs declarations to compliance, duty optimization and trade advice, we make cross‑border trade easier and more predictable.
How we work
We combine local customs expertise with modern digital tools to handle large volumes accurately and at speed. Our technology helps teams work smarter, reduces manual effort, and improves turnaround times. In markets like the UK, this already led to clear productivity gains.
Why it matters
Customs rules are becoming more complex and mistakes are costly. Delays, compliance risks and unclear regulations can slow businesses down. CSG helps clients stay compliant, reduce risk and keep their supply chains moving.
Why Join Us
At CSG, you will be part of a growing international organization that is improving how customs work gets done.
Responsibilities include:
- Work with experienced customs professionals and technology teams
- Gain exposure to international trade and complex supply chains
- Contribute to services that have a real impact on global commerce
This is a chance to build a career in a stable but evolving industry, where expertise and good judgement still matter.
Purpose of the Position
As a Team Leader, you will be responsible for the day‑to‑day management of the data processing team, ensure timely clearance of import shipments, hold regular team meetings, make sure all procedures are adhered to at all times, training when required, plus manage all customer invoicing and any compliance issues.
Key Responsibilities
- Lead the team by example and ensure all Company policies and processes are being adhered to as per their specific authorisations and mutually agreed SOP
- Ensure our AEO standard is met and maintained in accordance with UKCS documented procedures
- Participate in monthly operations team meeting to discuss outstanding issues and upcoming pipeline of new clients and contract expectations
- Manage calls with clients, resolving issues/queries promptly
- Allocate workload to the team ensuring daily and weekly targets are met to minimise month end workload
- Provide cover to support absence of other team leaders, team members and Operations Manager
- Responsible for issuing and dividing the daily tasks to the team
- Mentoring and cross training in all accounts
- Complete all monthly procedures for Customers/Management
- Take over/resolve queries and issues to assist the team to achieve their targets and remain compliant as per HMRC guidelines
- Assist with maintaining the Rota for out of hours cover (if applicable)
- Holiday and absence authorisation and monitoring, carrying out return to work interviews, updating documentation and uploading to YouManage
- Carry out effective 1‑2‑1 meetings and appraisals with the team
- Stay abreast of changes in import and/or export laws
- Request or compile necessary documentation to support your team
- Advise customers on Customs‑related matters
- Confer with officials in various agencies to facilitate clearance of goods through Customs
- Out of hours working as and when required
- Participate in any project teams for client work, or process and other change improvements
Qualifications
Essential:
- A good level of numeracy and literacy to confidently present to colleagues
- 2+ years experience
- Proficiency in ASM Sequoia software, CHIEF, CDS and Microsoft Office Suite
- Strong communication and interpersonal skills; excellent organisational and multitasking abilities; detail‑oriented with a commitment to accuracy; ability to work independently and as part of a team; customer-focused mindset and dedication to providing exceptional service; proactive and confident; completes personal goals (agreed with line manager)
Desirable:
- Relevant industry qualifications
Customs Clearance Team Leader - 1 Year Fixed-term in Felixstowe employer: Customs Support Group
Customs Support Group in Felixstowe is an excellent employer, offering a dynamic work environment where you can lead a dedicated team and make a significant impact on the import clearance process. With a strong focus on employee development, we provide ample opportunities for career advancement while fostering a supportive culture that values collaboration and innovation. Join us to be part of a stable and evolving organization that prioritises your growth and success.
StudySmarter Expert Advice🤫
We think this is how you could land Customs Clearance Team Leader - 1 Year Fixed-term in Felixstowe
✨Get to Know the Local Scene
Temporary roles in logistics and supply chain often rely on local connections. Visit local businesses or warehouses and introduce yourself! You'd be surprised how often work is filled through word of mouth, so put yourself out there.
✨Leverage Industry Events
Look for trade shows, logistics expos, or supply chain seminars happening in your area. These events are goldmines for networking and often feature companies looking for temporary staff. It’s a great way to make a lasting impression!
✨Be Ready to Flex Your Skills
In temporary roles, employers want people who can easily adapt. Brush up on your knowledge of inventory management systems or logistics software—anything that can show you're ready to jump in right away. It will make you stand out!
✨Apply through Our Website!
Don't forget to check our listings at StudySmarter! We often have great temporary roles in logistics and supply chain that you can apply for directly. Getting your application in through our site is a solid step towards landing your next gig!
We think you need these skills to ace Customs Clearance Team Leader - 1 Year Fixed-term in Felixstowe
Some tips for your application 🫡
Show Off Your Logistics Know-How:When applying for a Customs Clearance Team Leader - 1 Year Fixed-term in logistics and supply chain, make sure to highlight your relevant skills such as inventory management, procurement knowledge, and experience with logistics software. Tailor your CV to show any specific projects or coursework you've completed that relate to the field—specifics matter!
Flexibility is Key:Since this is a temporary position, it's important to showcase your flexibility in your cover letter. Employers want to know that you can hit the ground running and adapt quickly to changing priorities, so share examples of previous roles where you've shown this adaptability.
Include Certifications and Training:If you have any relevant certifications like a Forklift License or training in supply chain management, make sure these are front and centre in your application. They really can set you apart in the logistics field, especially for a temporary role where employers may prefer someone who's ready to jump straight into the task at hand.
Why You Want This Role:In your cover letter, express why you're interested in this temporary position at Customs Support Group. Use it as a chance to show your enthusiasm for the logistics field and how this experience will help you grow professionally. Remember, it’s about more than just the job—show us you're keen to learn and make a difference!
How to prepare for a job interview at Customs Support Group
✨Know Your Supply Chain Basics
Brush up on fundamental supply chain concepts, like inventory management and logistics strategies. Since this is a temporary role, having a quick grasp of these basics can set you apart and show that you can hit the ground running.
✨Showcase Problem-Solving Skills
Be ready to discuss real-life scenarios where you solved logistics challenges. Interviewers love hearing how you approached issues like delays or order discrepancies, so come prepared with a couple of solid examples that highlight your critical thinking skills.
✨Stay Flexible and Open-Minded
As a temporary candidate, we need to demonstrate adaptability. Be prepared to discuss how you can quickly integrate into different teams and handle diverse tasks. This can really showcase your potential to thrive in a fast-paced environment like logistics.
✨Get Familiar with Logistics Tools
Familiarise yourself with common supply chain management software, such as SAP or Oracle. Mentioning these tools during your interview can impress your interviewer at Customs Support Group and demonstrate your readiness to engage with their systems right away.
