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- Tasks: Ensure guests have a comfortable stay by maintaining immaculate rooms and communal areas.
- Company: Join a vibrant hotel team dedicated to exceptional guest services.
- Benefits: Flexible part-time hours, friendly work environment, and opportunities for growth.
- Other info: Collaborate with a supportive team and enjoy weekly meetings to share ideas.
- Why this job: Make a real difference in guests' experiences while working in a dynamic setting.
- Qualifications: Looking for detail-oriented individuals with a proactive attitude and high standards.
The predicted salary is between 10 - 12 £ per hour.
Job Type: part-time
Mission: To ensure that each guest has a comfortable and enjoyable stay and that their needs are met in the best possible way, going above and beyond what is expected of us. Finally, to present an excellent image of our hotel at an extremely high level of Guest Services. Also, ensure that our properties are maintained and presented to the highest standard possible; guests entering a property should always feel like they are the first one to have ever stayed at the property.
Key Responsibilities:
- Ensure all rooms are immaculate, orderly, and fully furnished to accommodate guests’ comfort.
- Provide basic housekeeping duties, including replacing linens, changing and arranging towels, emptying and sanitising bins, restocking toiletries in an orderly manner, vacuuming, dusting, removing cobwebs, cleaning blinds and curtains (where necessary arrange washing and ironing), picking up larger objects off the floor, cleaning glass and windows, spot cleaning partition doors, electrical outlets, walls and sideboards, sweeping and mopping floors, and cleaning toilets and rearranging the room after guests check out.
- Clean communal areas as and when required, collaborate closely with Property Manager and Maintenance Personnel in doing so.
- Use the cleaning app and send pictures of the cleanings.
- Ensure smooth check-in and check-out processes.
- Respond to guests’ complaints in a timely and professional manner and contact necessary team members to solve problems that may arise.
- Understand Zeevou and our in-house technology; maintain updated records of bookings and payments on Zeevou.
- Keep track of repeating issues and convey them to the Managers.
- Look at all of the linens and treat any stains that are found.
- Place all laundry in the washer and add the cleaning agents as directed.
- Take out the clothes and linens after washing and dry and iron them following the manufacturer's recommendations.
- Inspect laundry equipment visually and report any maintenance issues to the building management.
- Prepare restaurant tables with special attention to sanitation and order.
- Attend to customers upon entrance.
- Present restaurant menus and help customers select food/beverages.
- Take and serve orders; issue bills and accept payment.
- Deal with complaints or problems with a positive attitude.
- Maintain serving areas.
- Send reports to OE upon request.
- Communicate with the remote team on Discord.
- Participate in weekly meetings.
- Other responsibilities as delegated by the onsite manager/OE.
Required Skills and Qualifications:
- Efficiency
- Honesty/integrity
- Attention to detail
- Proactivity
- Enthusiasm
- High standards
- Flexibility
Housekeeper (NHH158) in Mold employer: Customeyes
Contact Detail:
Customeyes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housekeeper (NHH158) in Mold
✨Tip Number 1
Get to know the hotel and its vibe! Before your interview, take a stroll around the property or check out their website. This way, you can show off your knowledge and enthusiasm for the place during your chat with the hiring team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions related to housekeeping and guest services. Role-play with a friend or in front of a mirror to boost your confidence and nail those answers when it counts.
✨Tip Number 3
Show off your skills! If you have any experience or examples of how you've gone above and beyond for guests in the past, be sure to share those stories. It’s all about demonstrating that you can keep things immaculate and ensure a top-notch stay for everyone.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you note to express your appreciation for the opportunity. It shows you're genuinely interested and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Housekeeper (NHH158) in Mold
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for providing excellent guest services shine through. We want to see that you genuinely care about making guests feel comfortable and valued.
Be Detail-Oriented: Highlight your attention to detail in your application. Mention specific examples of how you've maintained high standards in previous roles, as this is crucial for ensuring our properties are always presented impeccably.
Tailor Your Application: Make sure to customise your application to reflect the key responsibilities listed in the job description. We love seeing candidates who take the time to align their skills with what we’re looking for!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re tech-savvy, which we appreciate!
How to prepare for a job interview at Customeyes
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a housekeeper. Familiarise yourself with the tasks mentioned in the job description, like maintaining cleanliness and responding to guest complaints. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Attention to Detail
During the interview, highlight your ability to pay attention to detail. Share specific examples from your past experiences where you went above and beyond to ensure cleanliness or guest satisfaction. This aligns perfectly with the mission of providing an excellent image of the hotel.
✨Demonstrate Your Proactivity
Employers love candidates who take initiative. Be ready to discuss times when you identified a problem and took steps to resolve it without being asked. This could be anything from improving cleaning processes to enhancing guest experiences, which is crucial for this role.
✨Prepare Questions for Them
At the end of the interview, have a few thoughtful questions prepared. Ask about the team dynamics, how they handle guest feedback, or what their expectations are for the role. This shows that you’re engaged and serious about contributing to their high standards of guest services.