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- Tasks: Ensure guests enjoy a spotless and comfortable stay with top-notch housekeeping.
- Company: Join a vibrant hotel team dedicated to exceptional guest experiences.
- Benefits: Flexible hours, competitive pay, and opportunities for growth in hospitality.
- Other info: Dynamic work environment with a focus on teamwork and guest satisfaction.
- Why this job: Be the reason guests feel at home and create lasting memories.
- Qualifications: Attention to detail and a passion for providing excellent service.
The predicted salary is between 20000 - 25000 £ per year.
Tasks Mission: To ensure that each guest has a comfortable and enjoyable stay and that their needs are met in the best possible way – going above and beyond what is expected of us. Finally, to present an excellent image of our hotel at an extremely high level of Guest Services. Also, ensure that our properties are maintained and presented to the highest standard possible - guests entering a property should always feel like they are the first one to have ever stayed at the property.
Key Responsibilities:
- Ensure all rooms are immaculate, orderly, and fully furnished to accommodate guests’ comfort.
- Provide basic housekeeping duties, including replacing linens, changing and arranging the towels, emptying and sanitising bins, restocking toiletries in an orderly manner, vacuuming, dusting, removing cobwebs, cleaning blinds and curtains (where necessary arrange washing and ironing), picking up larger objects off the floor, cleaning glass and windows, spot cleaning partition doors, electrical outlets, walls and sideboards, sweeping and mopping the floors, and cleaning toilets and rearranging the room after guests check out.
- Clean communal areas as and when required, collaborate closely with Property Manager and Maintenance Personnel in doing so.
- Use the cleaning app and send pictures of the cleanings.
- Ensure smooth check-in and check-out processes.
- Respond to guests’ complaints in a timely and professional manner and contact necessary team members to solve problems that may arise.
- Understand Zeevou and our in-house technology; maintain updated records of bookings and payments on Zeevou.
- Keep track of repeating issues and convey them to the Managers.
- Look at all of the linens and treat any stains that are found.
- Place all laundry in the washer and add the cleaning agents as directed.
- Take out the clothes and linens after washing and dry and iron them following the manufacturer's recommendations.
- Inspect laundry equipment visually and report any maintenance issues.
Housekeeper (MC152) employer: Customeyes
Contact Detail:
Customeyes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housekeeper (MC152)
✨Tip Number 1
Get to know the hotel vibe! Before your interview, check out the hotel's website and social media. This will help you understand their style and values, so you can show how you fit right in.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing how you can go above and beyond for guests.
✨Tip Number 3
Show off your skills! Bring along examples of your previous work, like before-and-after photos of spaces you've cleaned or testimonials from past employers. This will give you an edge and prove you can maintain high standards.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining our team. It shows initiative and enthusiasm, which are key in the hospitality industry.
We think you need these skills to ace Housekeeper (MC152)
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for making guests feel at home shine through. We want to see how you go above and beyond to ensure a comfortable stay for everyone!
Be Detail-Oriented: Highlight your attention to detail in your application. Mention specific tasks you've excelled at, like keeping spaces immaculate or handling guest requests with care. We appreciate candidates who understand the importance of a clean and welcoming environment.
Use Clear and Concise Language: Keep your application straightforward and easy to read. We value clarity, so avoid jargon and get straight to the point about your skills and experiences that relate to the role.
Apply Through Our Website: Make sure to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at Customeyes
✨Know Your Role Inside Out
Before the interview, make sure you understand the key responsibilities of a Housekeeper. Familiarise yourself with tasks like maintaining cleanliness, handling guest complaints, and using any relevant technology. This will help you demonstrate your knowledge and show that you're ready to go above and beyond for guests.
✨Showcase Your Attention to Detail
During the interview, highlight your ability to notice the little things that make a big difference in guest comfort. Share examples from past experiences where your attention to detail led to positive feedback from guests or improved their stay. This is crucial in ensuring that every room feels pristine and welcoming.
✨Prepare for Scenario Questions
Expect questions about how you'd handle specific situations, like a guest complaint or a cleaning emergency. Think through potential scenarios and prepare your responses. This shows that you can think on your feet and are committed to providing excellent service, which is key in this role.
✨Demonstrate Team Spirit
Housekeeping often involves working closely with other staff members. Be ready to discuss how you collaborate with others, especially with Property Managers and Maintenance Personnel. Sharing examples of teamwork will illustrate that you’re not just focused on individual tasks but also on contributing to a smooth operation.