Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Ensure guests have a comfortable stay and maintain high cleanliness standards.
- Company: Join a vibrant hotel team dedicated to exceptional guest service.
- Benefits: Flexible part-time hours, friendly work environment, and valuable experience.
- Why this job: Make a difference in guests' experiences while developing essential hospitality skills.
- Qualifications: Attention to detail, enthusiasm, and a proactive attitude are key.
- Other info: Opportunity to grow within the hospitality industry and connect with diverse people.
The predicted salary is between 10 - 13 £ per hour.
Part-time Mission: To ensure that each guest has a comfortable and enjoyable stay and that their needs are met in the best possible way, going above and beyond what is expected of us. Finally, to present an excellent image of our hotel at an extremely high level of Guest Services. Also, ensure that our properties are maintained and presented to the highest standard possible; guests entering a property should always feel like they are the first one to have ever stayed at the property.
Key Responsibilities:
- Ensure all rooms are immaculate, orderly, and fully furnished to accommodate guests' comfort.
- Provide basic housekeeping duties, including replacing linens, changing and arranging towels, emptying and sanitising bins, restocking toiletries, vacuuming, dusting, removing cobwebs, cleaning blinds and curtains, picking up larger objects off the floor, cleaning glass and windows, spot cleaning partition doors, electrical outlets, walls and sideboards, sweeping and mopping floors, and cleaning toilets.
- Clean communal areas as required, collaborating closely with Property Manager and Maintenance Personnel.
- Use the cleaning app and send pictures of the cleanings.
- Ensure smooth check-in and check-out processes.
- Respond to guests' complaints in a timely and professional manner and contact necessary team members to solve problems that may arise.
- Understand Zeevou and our in-house technology; maintain updated records of bookings and payments on Zeevou.
- Keep track of repeating issues and convey them to the Managers.
- Inspect laundry equipment visually and report any maintenance issues to the building management.
- Prepare restaurant tables with special attention to sanitation and order.
- Attend to customers upon entrance, present restaurant menus, and help customers select food/beverages.
- Take and serve orders; issue bills and accept payment.
- Deal with complaints or problems with a positive attitude.
- Maintain serving areas.
- Send reports to OE upon request.
- Communicate with the remote team on Discord.
- Participate in weekly meetings.
- Other responsibilities as delegated by the onsite manager/OE.
Requirements:
- Efficiency
- Honesty/integrity
- Attention to detail
- Proactivity
- Enthusiasm
- High standards
- Flexibility
Recruitment Checks:
- ID Card
- Proof of Address
- Authorisation to stay/work in the UK
- DBS (formerly CRB) check.
General Assistant (NHH150) employer: Customeyes
Contact Detail:
Customeyes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Assistant (NHH150)
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the hotel and its values. This way, you can show how your own values align with theirs, making you a perfect fit for the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when it’s your turn to shine during the actual interview.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. First impressions matter, and showing that you care about your appearance reflects your enthusiasm for the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you fresh in their minds. Plus, it’s a great chance to reiterate your interest in the position!
We think you need these skills to ace General Assistant (NHH150)
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for providing excellent guest services shine through. We want to see that you genuinely care about making guests feel comfortable and valued.
Be Detail-Oriented: Since attention to detail is key in this role, make sure your application reflects that. Double-check for any typos or errors, and ensure your experience aligns with the responsibilities listed in the job description.
Highlight Relevant Experience: Share any previous roles where you've demonstrated efficiency and proactivity, especially in hospitality or cleaning. We love to see how your past experiences can contribute to our high standards!
Apply Through Our Website: To make sure your application gets to us quickly, apply directly through our website. It’s the best way to ensure we see your application and can get back to you as soon as possible!
How to prepare for a job interview at Customeyes
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a General Assistant. Familiarise yourself with tasks like housekeeping duties and guest interactions. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Attention to Detail
Since this role requires a high level of cleanliness and organisation, be prepared to discuss specific examples from your past experiences where you've gone above and beyond in maintaining standards. Highlighting your attention to detail can set you apart from other candidates.
✨Prepare for Guest Interaction Scenarios
Think about how you would handle various guest situations, especially complaints. Practising responses to common scenarios can help you convey your problem-solving skills and positive attitude during the interview, which are crucial for this position.
✨Demonstrate Your Team Spirit
This job involves collaborating with various team members, so be ready to talk about your experience working in teams. Share examples of how you've effectively communicated and worked with others to achieve a common goal, as this will show that you're a great fit for their team.
