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- Tasks: Be the face of our hotel, ensuring guests have unforgettable experiences and smooth operations.
- Company: Join a leading hotel chain known for its commitment to guest satisfaction.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Dynamic role with potential for career advancement in the hospitality industry.
- Why this job: Make a real difference in guests' lives while developing your leadership skills.
- Qualifications: Experience in property management and a knack for tech is essential.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a dedicated and responsible person with a passion for making memorable experiences for guests. You will act as the brand ambassador and representative of a chain of hotels and service apartments. In this role, you will report to the General Manager.
Your key responsibilities include:
- Ensuring the smooth flow of all operational activities required for the hotel.
- Providing support to the guests to ensure a pleasurable experience for them.
- Overseeing all maintenance related activities and handling any urgent requirements.
- Managing property and people.
- Being adept with working with technology - on computers and on phones.
Key responsibilities:
On-site team members- Manage all on-site team members at the hotel (creating shifts, ensuring attendance).
- Oversee their daily rosters and ensure that work is completed.
- Responsible for ensuring that billing hours match work performed.
- Rosters to be shared with the remote team for final approval.
- Conduct interviews and share recommendations with the remote team for new recruits at the hotel.
- Supervise housekeeping and maintenance quality.
- Approve requests for leave where appropriate.
- Share weekly reports for all maintenance issues with status of resolution.
- Proactively check the property for damage and oversee the fixing of small breakages before they become urgent.
- Keep track of repeating issues and convey them to the Operations Manager or the housekeeping staff.
- Collect all the maintenance issue reports from guests and staff.
- Help reduce the number of complaining guests to less than 15% compared to the total number of customers.
- Oversee maintenance and repairs in individual rooms and common areas.
- Extract/Prepare Check-out List for Housekeeping to check when rooms need to be cleaned.
- Oversee the cleaning of the outside and public areas of the hotel and ensure they are prepared for the guests.
- Gather and log: number of complaints caused by housekeeping companies - number of housekeeping companies replaced.
- Respond to guests’ complaints in a timely and professional manner and contact necessary staff to solve problems that arise.
- Ensure smooth check-in and check-out.
- Give feedback regarding any comments on pricing and occupancy to Listing and Revenue (L&R) Manager.
- Collect all information regarding the rooms and the number of complaints due to unfair or inaccurate prices.
- Communicate this information to the Revenue Manager.
- Cooperate with other departments and prevent the situation of the reviews from becoming critical.
- Assist Office Manager to establish a standard response time for different kinds of requests across various platforms.
- Manage Special requests (such as birthday celebrations, engagement parties, etc.).
- Encourage guests at Check-out to book directly on Payman Club for a 10% discount.
- Encourage guests to leave a review for the service they received and notify the office if they do.
- Ensure the overall safety and security of the hotel.
- Inventory management.
- Order supplies.
- Understand Zeevou and our in-house technology.
- Ensure compliance related to fire regulations, water management, metre reading, monthly check of key logs.
- Ensure that the relevant certifications are in place regarding safety and regulation of the hotel.
Site Coordinator (LSH154) in England employer: Customeyes
Contact Detail:
Customeyes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Site Coordinator (LSH154) in England
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at hotels or service apartments. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a job fair or an informal gathering, be ready to talk about your experience managing teams and handling guest relations. Make it clear how you can enhance their operations.
✨Tip Number 3
Be proactive! If you see a hotel or service apartment you love, don’t wait for them to post a job. Reach out directly through our website and express your interest. You never know, they might just create a position for someone as passionate as you!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your fit for the Site Coordinator role. It shows you're genuinely interested and keeps you on their radar.
We think you need these skills to ace Site Coordinator (LSH154) in England
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for creating memorable experiences shine through. We want to see how much you care about guest satisfaction and how you can be a fantastic brand ambassador for us.
Highlight Relevant Experience: Make sure to showcase any experience you have in managing properties and people. We’re looking for someone who can handle the operational side of things smoothly, so don’t hold back on those details!
Be Tech-Savvy: Since this role involves working with technology, mention any relevant skills or tools you’re familiar with. Whether it’s software for managing bookings or communication apps, we want to know how you can leverage tech to enhance our operations.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Customeyes
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Site Coordinator. Familiarise yourself with the key tasks mentioned in the job description, such as managing on-site team members and overseeing maintenance activities. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your People Skills
As a Site Coordinator, you'll be managing a team and interacting with guests regularly. Prepare examples from your past experiences where you've successfully managed people or resolved guest complaints. Highlighting your ability to create memorable experiences for guests will set you apart from other candidates.
✨Be Tech-Savvy
Since the role requires working with technology, brush up on any relevant software or tools mentioned in the job description, like Zeevou. If you have experience with property management systems or similar technologies, be ready to discuss how you've used them effectively in previous roles.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the hotel’s operations, team dynamics, or guest experience strategies. This not only shows your enthusiasm for the position but also helps you gauge if the company is the right fit for you.