Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Create unforgettable experiences for guests while managing hotel operations and team members.
- Company: Join a leading hotel chain known for its commitment to guest satisfaction.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Dynamic work environment with potential for career advancement.
- Why this job: Be the face of hospitality and make a real difference in guests' stays.
- Qualifications: Experience in property management and strong tech skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a dedicated and responsible person with a passion for making memorable experiences for guests. You will act as the brand ambassador and representative of a chain of hotels and service apartments. In this role, you will report to the General Manager.
Your key responsibilities include:
- Ensuring the smooth flow of all operational activities required for the hotel.
- Providing support to the guests to ensure a pleasurable experience for them.
- Overseeing all maintenance related activities and handling any urgent requirements.
You should have experience with managing property and people. You will need to be adept with working with technology - on computers and on phones.
Key responsibilities:
- On-site team members: Manage all on-site team members at the hotel (creating shifts, ensuring attendance). Oversee their daily rosters and ensure that work is completed. Responsible for ensuring that billing hours match work performed. Rosters to be shared with the remote team for final approval. Conduct interviews and share recommendations with the remote team for new recruits at the hotel. Supervise housekeeping and maintenance quality. Approve requests for leave where appropriate.
- Cleaning and Maintenance tasks: Share weekly reports for all maintenance issues with status of resolution. Proactively check the property for damage and oversee the fixing of small breakages before they become urgent. Keep track of repeating issues and convey them to the Operations Manager or the housekeeping staff. Collect all the maintenance issue reports from guests and staff. Help reduce the number of complaining guests to less than 15% compared to the total number of customers. Oversee maintenance and repairs in individual rooms and common areas. Extract/Prepare Check-out List for Housekeeping to check when rooms need to be cleaned. Oversee the cleaning of the outside and public areas of the hotel and ensure they are prepared for the guests. Gather and log: number of complaints caused by housekeeping companies - number of housekeeping companies replaced.
- Guest related responsibilities: Respond to guests’ complaints in a timely and professional manner and contact necessary staff to solve problems that arise. Ensure smooth check-in and check-out. Give feedback regarding any comments on pricing and occupancy to Listing and Revenue (L&R) Manager. Collect all information regarding the rooms and the number of complaints due to unfair or inaccurate prices. Communicate this information to the Revenue Manager. Cooperate with other departments and do not allow the situation of the reviews to become critical. Assist Office Manager to establish a standard response time for different kinds of requests across various platforms. Manage special requests (such as birthday celebrations, engagement parties, etc.). Encourage guests at Check-out to book directly on Payman Club for a 10% discount. Encourage guests to leave a review for the service they received and notify the office if they do.
Requirements Miscellaneous:
- Ensure the overall safety and security of the hotel.
- Inventory management.
- Order supplies.
- Understand Zeevou and our in-house technology.
- Ensure compliance related to fire regulations, water management, metre reading, monthly check of key logs.
- Ensure that the relevant certifications are in place regarding safety and regulation of the hotel.
Documents: Photo of ID Card, Proof of Address.
Site Coordinator (LSH154) in Carlisle employer: Customeyes
Contact Detail:
Customeyes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Site Coordinator (LSH154) in Carlisle
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at hotels or service apartments. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a job fair or an informal gathering, be ready to talk about your experience managing teams and handling guest relations. Make sure they see you as the perfect fit for the Site Coordinator role.
✨Tip Number 3
Be proactive! If you spot a hotel or service apartment that interests you, don’t wait for them to post a job. Reach out directly through our website, express your interest, and ask if they have any upcoming opportunities. It shows initiative!
✨Tip Number 4
Prepare for interviews by practising common questions related to guest management and operational efficiency. Think of examples from your past experiences that highlight your problem-solving skills and ability to enhance guest satisfaction. We want you to shine!
We think you need these skills to ace Site Coordinator (LSH154) in Carlisle
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for creating memorable guest experiences shine through. We want to see that you genuinely care about hospitality and making every stay special!
Be Specific About Your Experience: Make sure to highlight your previous experience in managing properties and people. We love details, so share specific examples of how you've successfully handled operational activities or resolved guest complaints.
Tech Savvy is Key: Since you'll be working with technology daily, mention any relevant tech skills you have. Whether it's using hotel management software or handling online bookings, we want to know how you're comfortable with tech!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and get you into our system quickly. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Customeyes
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Site Coordinator. Familiarise yourself with the key tasks mentioned in the job description, such as managing on-site team members and overseeing maintenance activities. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your People Skills
As a Site Coordinator, you'll be managing a team and interacting with guests regularly. Prepare examples from your past experiences where you've successfully managed people or resolved guest complaints. Highlighting your ability to create memorable experiences for guests will set you apart from other candidates.
✨Be Tech-Savvy
Since the role requires working with technology, brush up on any relevant software or systems mentioned in the job description, like Zeevou. If you have experience with similar tools, be ready to discuss how you've used them effectively in previous roles. This will show that you can hit the ground running.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the hotel’s operations, team dynamics, or guest experience strategies. This not only shows your enthusiasm for the position but also helps you gauge if the company culture aligns with your values.