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For Companies At a Glance
- Tasks: Manage hotel operations, oversee team members, and ensure guest satisfaction.
- Company: Dynamic hotel brand focused on creating memorable guest experiences.
- Benefits: Flexible working hours, competitive pay, and opportunities for personal growth.
- Why this job: Be the face of the hotel and make a real difference in guests' experiences.
- Qualifications: Experience in property management and strong people skills required.
- Other info: Join a vibrant team with a passion for hospitality and innovation.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Job Type: Full-time. From Mid-February. Contract: Self-employed / Permanent Position. Your own transport to and from work. Ability to work flexibly – weekdays, weekends, public and bank holidays, as required.
We are looking for a cheerful, dedicated and responsible people’s person with a passion for making memorable experiences for guests. You will act as the brand ambassador and representative for the company. In this role, you will report to the Operations team.
Key responsibilities include:
- Ensuring the smooth flow of all operational activities required for the hotel.
- Providing support to the guests to ensure a pleasurable experience for them.
- Overseeing all maintenance related activities and handling any urgent requirements.
- Managing all on-site team members at the hotel (creating shifts, ensuring attendance).
- Overseeing their daily rosters and ensuring that work is completed.
- Responsible for ensuring that billing hours match work performed.
- Sharing weekly reports for all maintenance issues with status of resolution.
- Proactively checking the property for damage and overseeing the fixing of small breakages before they become urgent.
- Keeping track of repeating issues and conveying them to the Operations Manager or the housekeeping staff.
- Overseeing maintenance and repairs in individual rooms and common areas.
- Extracting/Preparing Check-out List for Housekeeping to check when rooms need to be cleaned.
- Overseeing the cleaning of the outside and public areas of the hotel and ensuring they are prepared for the guests.
- Responding to guests’ complaints in a timely and professional manner and contacting necessary staff to solve problems that arise.
- Ensuring smooth check-in and check-out.
- Managing Special requests (such as birthday celebrations, engagement parties, etc.).
- Encouraging guests at Check-out to book directly on Payman Club for a 10% discount.
- Encouraging guests to leave a review for the service they received and notifying the office if they do.
- Ensuring the overall safety and security of the hotel.
- Inventory management.
- Ordering supplies.
- Understanding Zeevou and our in-house technology.
- Ensuring compliance related to fire regulations, water management, metre reading, monthly check of key logs.
- Ensuring that the relevant certifications are in place regarding safety and regulation of the hotel.
Site Manager (MC149) in Cambridge employer: Customeyes
Contact Detail:
Customeyes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Site Manager (MC149) in Cambridge
✨Tip Number 1
Network like a pro! Reach out to your contacts in the hospitality industry and let them know you're on the lookout for a Site Manager role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet.
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, be yourself and let your passion for creating memorable guest experiences shine through. Remember, they’re looking for someone who can represent their brand with enthusiasm.
✨Tip Number 3
Be proactive! If you see a hotel or venue that interests you, don’t wait for a job posting. Reach out directly to express your interest and ask about any upcoming opportunities. It shows initiative and could set you apart from other candidates.
✨Tip Number 4
Apply through our website! We’ve got loads of exciting roles waiting for you, and applying directly through us means you’ll be at the forefront of our hiring process. Plus, it’s super easy and straightforward!
We think you need these skills to ace Site Manager (MC149) in Cambridge
Some tips for your application 🫡
Show Your Personality: We want to see the real you! When writing your application, let your cheerful and dedicated nature shine through. Use a friendly tone and share why you're passionate about creating memorable experiences for guests.
Highlight Relevant Experience: Make sure to showcase your experience in managing properties and people. We’re looking for someone who can handle operational activities smoothly, so include specific examples of how you've done this in the past.
Be Tech-Savvy: Since you'll be working with technology daily, mention any relevant tech skills you have. Whether it's using management software or handling guest requests via phone, show us that you're comfortable with the tools we use.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you don’t miss out on any important details about the role.
How to prepare for a job interview at Customeyes
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their values, mission, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show that you're genuinely interested in being a part of their team.
✨Showcase Your People Skills
As a Site Manager, you'll be interacting with guests and managing a team. Prepare examples from your past experiences where you've successfully resolved conflicts or created memorable experiences for guests. Highlighting your people skills will demonstrate that you’re the right fit for this role.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during your interview. Think about potential challenges you might encounter in the role, such as handling guest complaints or managing maintenance issues. Practising your responses will help you articulate your problem-solving skills clearly.
✨Demonstrate Tech Savviness
Since the role requires working with technology, be prepared to discuss your experience with relevant software and tools. Familiarise yourself with Zeevou and any other systems mentioned in the job description. Showing that you can adapt to new technologies will give you an edge over other candidates.
