At a Glance
- Tasks: Join an agile team to deliver impactful digital marketing solutions using SAP CX.
- Company: Customertimes, a leading player in innovative tech solutions.
- Benefits: 100% remote work, competitive salary, and generous paid leave.
- Other info: Enjoy a collaborative environment with great growth opportunities and regular team events.
- Why this job: Make a real difference in customer experience for a top European retailer.
- Qualifications: 3-5 years as an SAP CX Functional Consultant with strong marketing process knowledge.
The predicted salary is between 60000 - 80000 £ per year.
Customertimes is looking for an experienced SAP CX (Marketing) Functional Consultant to join a project for a leading European Retail Company. In this role, you will work as part of an agile, cross‑functional team, delivering high‑impact digital marketing and customer experience solutions. You will be involved in implementing and enhancing SAP CX platforms, supporting business‑critical initiatives, and ensuring seamless integration across marketing and customer engagement systems. This role is ideal for a hands‑on consultant who enjoys combining technical expertise with business understanding and working closely with stakeholders in a dynamic, project‑based environment.
Responsibilities
- Design, configure and test scalable and flexible solutions that are identified, reviewed, and prioritized by the Product Owner.
- Leverage SAP best practices to identify and implement solutions, maximizing standard product utilization and business value while minimizing bespoke development work.
- Where required, design and document custom development requirements in the form of functional specifications, and oversee these through to delivery, coordinating with developers, testers, project managers, and third‑party partners.
- Collaborate with Architecture, Delivery, and Services teams to ensure solution compatibility with defined standards.
- Deliver solutions on time and within budget, to agreed quality criteria and according to established principles and guidelines.
- Actively participate in collaborative team design activities, while mentoring junior team members and promoting best practices and standards.
- Manage stakeholder expectations through regular and effective communication.
- Meet or exceed agreed SLAs.
- Produce and maintain appropriate project and support documentation.
- Ensure effective problem management and timely issue escalation.
- Support business readiness for system and operational changes where required.
- Comply with agreed operational processes, system maintenance, and relevant regulatory requirements.
- Contribute to reducing solution defects and rework.
Requirements
- Minimum 3–5 years of experience as an SAP CX / CRM Functional Consultant.
- Proven experience with Lead-to-Cash processes and end‑to‑end marketing processes for B2B and B2C scenarios.
- Hands‑on experience with at least one of the following: SAP Customer Data Platform (CDP), SAP Emarsys, or SAP Marketing Cloud.
- Strong understanding of digital marketing processes and capabilities, including segmentation, personalization, target groups, omni‑channel campaigns, and customer journeys.
- Good knowledge of SAP CDP capabilities such as activities, customer profiles, audiences, journeys, flows, and rules.
- Experience working with integrations across SAP CX solutions (Sales, Service, Marketing, Customer Data) and third‑party systems (eCommerce platforms, analytics tools, ERP, etc.).
- Understanding of APIs, web services, and integration tools (e.g., SAP CPI or similar).
- Experience working with Agile methodologies (Scrum, Kanban) and backlog management tools (e.g., Jira, Azure DevOps).
- Strong technical awareness, including data protection, security, performance, and system reliability considerations.
- Experience creating and maintaining documentation, functional specifications, and contributing to solution design.
- Strong communication, stakeholder management, and problem‑solving skills.
- Ability to manage multiple tasks and priorities in a fast‑paced, project‑driven environment.
What We Offer
- Competitive salary
- 100% remote opportunity
- Opportunities for professional growth and career advancement
- A collaborative and innovative work environment
- 20 days of paid vacation, 15 paid sick leave days with a doctor's note, and 5 additional paid sick leave days without a doctor's note
- Medical insurance coverage for employees, with optional family coverage at corporate rates
- Support for professional development (webinars, conferences, training, certifications)
- Regular team‑building activities and bi‑annual company‑wide events
- Flexible work environment (remote, hybrid, or in‑office, depending on preferences and manager approval)
SAP CX (Marketing) Functional Consultant employer: Customertimes
Customertimes is an exceptional employer, offering a fully remote opportunity for SAP CX (Marketing) Functional Consultants to thrive in a collaborative and innovative work environment. With a strong focus on professional growth, competitive salaries, and generous leave policies, employees are empowered to balance their work and personal lives while contributing to impactful projects for leading European retail companies.
StudySmarter Expert Advice🤫
We think this is how you could land SAP CX (Marketing) Functional Consultant
✨Tip Number 1
Network like a pro! Reach out to your connections in the SAP community or related fields. Attend webinars, join forums, and don’t be shy about asking for introductions. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your past projects and achievements in SAP CX. This can really set you apart during interviews and give potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for those interviews! Research the company and its culture, and be ready to discuss how your experience aligns with their needs. Practise common interview questions and think about how you can demonstrate your problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications that way!
We think you need these skills to ace SAP CX (Marketing) Functional Consultant
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the SAP CX (Marketing) Functional Consultant role. Highlight your relevant experience with SAP platforms and digital marketing processes, as this will show us you understand what we're looking for.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention specific projects or experiences that relate to the responsibilities outlined in the job description.
Showcase Your Technical Skills:We want to see your technical expertise! Be sure to include any hands-on experience you have with SAP Customer Data Platform, Emarsys, or Marketing Cloud, as well as your understanding of integrations and APIs.
Apply Through Our Website:Don't forget to apply through our website! This helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Customertimes
✨Know Your SAP Inside Out
Make sure you brush up on your knowledge of SAP CX platforms, especially the Customer Data Platform, Emarsys, and Marketing Cloud. Be ready to discuss how you've leveraged these tools in past projects, focusing on specific examples that highlight your technical expertise and business understanding.
✨Showcase Your Agile Experience
Since this role involves working in an agile environment, be prepared to share your experiences with Agile methodologies like Scrum or Kanban. Talk about how you've managed backlogs using tools like Jira or Azure DevOps, and how you’ve collaborated with cross-functional teams to deliver solutions.
✨Communicate Like a Pro
Strong communication skills are key for this position. Practice articulating your thoughts clearly and concisely, especially when discussing complex topics like integrations and stakeholder management. Think of examples where effective communication helped you manage expectations or resolve issues.
✨Prepare for Problem-Solving Scenarios
Expect to face some problem-solving scenarios during the interview. Prepare by thinking through past challenges you've encountered in your projects, particularly around system integration or customer journey mapping. Be ready to explain your thought process and how you arrived at your solutions.
