SAP CX (Marketing) Functional Consultant in London

Customertimes is looking for an experienced SAP CX (Marketing) Functional Consultant to join a project for a leading European Retail Company. In this role, you will work as part of an agile, cross‑functional team, delivering high‑impact digital marketing and customer experience solutions. You will be involved in implementing and enhancing SAP CX platforms, supporting business‑critical initiatives, and ensuring seamless integration across marketing and customer engagement systems. This role is ideal for a hands‑on consultant who enjoys combining technical expertise with business understanding and working closely with stakeholders in a dynamic, project‑based environment.

Responsibilities

• Design, configure and test scalable and flexible solutions that are identified, reviewed, and prioritized by the Product Owner.
• Leverage SAP best practices to identify and implement solutions, maximizing standard product utilization and business value while minimizing bespoke development work.
• Where required, design and document custom development requirements in the form of functional specifications, and oversee these through to delivery, coordinating with developers, testers, project managers, and third‑party partners.
• Collaborate with Architecture, Delivery, and Services teams to ensure solution compatibility with defined standards.
• Deliver solutions on time and within budget, to agreed quality criteria and according to established principles and guidelines.
• Actively participate in collaborative team design activities, while mentoring junior team members and promoting best practices and standards.
• Manage stakeholder expectations through regular and effective communication.
• Meet or exceed agreed SLAs.
• Produce and maintain appropriate project and support documentation.
• Ensure effective problem management and timely issue escalation.
• Support business readiness for system and operational changes where required.
• Comply with agreed operational processes, system maintenance, and relevant regulatory requirements.
• Contribute to reducing solution defects and rework.

Requirements

• Minimum 3–5 years of experience as an SAP CX / CRM Functional Consultant.
• Proven experience with Lead-to-Cash processes and end‑to‑end marketing processes for B2B and B2C scenarios.
• Hands‑on experience with at least one of the following: SAP Customer Data Platform (CDP), SAP Emarsys, or SAP Marketing Cloud.
• Strong understanding of digital marketing processes and capabilities, including segmentation, personalization, target groups, omni‑channel campaigns, and customer journeys.
• Good knowledge of SAP CDP capabilities such as activities, customer profiles, audiences, journeys, flows, and rules.
• Experience working with integrations across SAP CX solutions (Sales, Service, Marketing, Customer Data) and third‑party systems (eCommerce platforms, analytics tools, ERP, etc.).
• Understanding of APIs, web services, and integration tools (e.g., SAP CPI or similar).
• Experience working with Agile methodologies (Scrum, Kanban) and backlog management tools (e.g., Jira, Azure DevOps).
• Strong technical awareness, including data protection, security, performance, and system reliability considerations.
• Experience creating and maintaining documentation, functional specifications, and contributing to solution design.
• Strong communication, stakeholder management, and problem‑solving skills.
• Ability to manage multiple tasks and priorities in a fast‑paced, project‑driven environment.

What We Offer

• Competitive salary
• 100% remote opportunity
• Opportunities for professional growth and career advancement
• A collaborative and innovative work environment
• 20 days of paid vacation, 15 paid sick leave days with a doctor's note, and 5 additional paid sick leave days without a doctor's note
• Medical insurance coverage for employees, with optional family coverage at corporate rates
• Support for professional development (webinars, conferences, training, certifications)
• Regular team‑building activities and bi‑annual company‑wide events
• Flexible work environment (remote, hybrid, or in‑office, depending on preferences and manager approval)