Professional Services Engineer II - EMEA in London

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Qumulo is the unstructured data platform to store and manage exabyte-scale data anywhere – at the edge, in the core data center and in the cloud. With unstructured data growing in more locations faster than ever before, enterprises today need a way to store, manage, and curate data simply and efficiently in any location, on any platform. This is precisely what Qumulo was founded to accomplish.

At Qumulo, we are building an open and collaborative culture where people can do their best work with customers as our magnetic field. We act as owners, we share by default, we are data driven and experimental and as an inclusive workplace, we encourage and celebrate multiple points of view. As part of our culture we believe diversity drives innovation.

About the Position: Customers are the lifeblood of our company and Qumulo is looking for a strategic, customer focused and results-driven Professional Services Engineer (PSE). PSE's at Qumulo are responsible for delivering an amazing Day 1 experience for our customers. A PSE will coordinate and deliver customer onboarding, installations, training and other professional services sold.

Responsibilities:

• Own the delivery of a broad range of professional services, including installations, training, and consulting to ensure customers get the most from their Qumulo deployment.
• Deliver deployments in both cloud and on-premises environments, leveraging infrastructure-as-code tools like Terraform and CloudFormation for cloud-based deployments to enable scalable, consistent customer outcomes.
• Requires strong communication skills, both verbal and written.
• Work with Customer Success Managers (CSMs) and Implementation Project Managers (IPMs) in the successful delivery of professional services. Requires impeccable preparation.
• Work with customers to coordinate customer onboarding, installation, and training. This role will ensure that customers derive maximum value from their investments in Qumulo and are successful with their product. Requires strong attention to detail.
• Share guidance with customers on data center best practices as they relate to Qumulo solutions. Requires broad knowledge on a number of disciplines, combined with expertise in the Qumulo product.
• Accurate and detailed accounting of the PS engagement via customer reports.
• Contribute to the development of the Qumulo professional services practice by sharing and actively participating in reviews and new product initiatives.
• Provide feedback to engineering and product teams on product gaps and areas of improvements.

Skills & Experience:

• 5 years + of Professional Services or IT delivery experience, specifically in data center environments.
• Deep understanding of data center infrastructure: servers, switches, networking and directory services such as Active Directory or LDAP.
• Enterprise storage expertise: hands-on experience with Qumulo or NAS solutions in a physical environment, including SMB, NFS and permissions.
• Advanced networking: understanding of and ability to troubleshoot networking components, including VLANs, LACP, MLAG, and high-speed switching.
• Linux and Windows systems administration: understanding of components and deployment.
• Scripting & automation: familiarity with scripting for automating tasks.
• Hardware troubleshooting: ability to diagnose physical component failures if these are encountered during a customer deployment.
• Customer facing excellence: proven experience in a field-based role, acting as the primary point of contact during high-stakes installations.
• Stakeholder management: interpersonal skills to interact successfully with data center managers, network admins and executive stakeholders.
• Communication: strong written and verbal skills for documenting "As-Built" configurations and performing knowledge transfers (KT) to customers.
• Problem solving: A "can-do" attitude with the ability to solve complex technical problems independently while at a customer site with limited resources.
• Detail oriented: ability to understand, manage and maintain infrastructure layouts.
• Travel flexibility: Ability to travel up to 50% - 75% for customer engagements, averaging 5-8 trips per month.

The annual pay range for the role is GBP £60,000 - £80,000. Individual pay depends on various factors, such as role level, relevant experience and skills and location. Pay ranges are reviewed and typically updated each year. Offers are made within the pay range applicable at the time.