Operations team Member - Ecommerce Fulfilment Centre - 3PL Ecommerce Fulfilment in Manchester. - Stretford

Customer Service & Communication

• Act as the first point of contact for customers via email, telephone, WhatsApp and other communication channels.
• Respond professionally and promptly to customer enquiries, order updates and operational requests.
• Liaise with warehouse staff, management and courier partners to resolve customer queries.
• Keep customers informed about deliveries, stock movements, dispatches and returns.
• Escalate complex issues to the relevant department or management team.

Warehouse Operations & Fulfilment

• Support the picking, packing and dispatch teams whenever required.
• Receive deliveries, check stock quantities and book goods into the warehouse management system.
• Process customer returns, stock replenishment and inventory movements.
• Coordinate shipments with Royal Mail, Evri, DPD and other courier services.
• Use Mintsoft WMS and barcode scanning systems to manage orders and stock.
• Carry out regular stock counts and help maintain accurate inventory records.
• Monitor daily order processing and support the team in meeting courier collection deadlines.
• Maintain a clean, safe and organised working environment.
  Previous experience in warehouse operations, logistics, e-commerce fulfilment or customer service is preferred.
• Experience using Mintsoft WMS is highly desirable.
• Confident communicating with customers professionally by email and telephone.
• Good computer skills, including Microsoft Office and warehouse management systems.
• Strong organisational skills and excellent attention to detail.
• Ability to multitask, prioritise workloads and work under pressure.
• A proactive, problem‑solving attitude.
• Reliable, punctual, hardworking and a strong team player.
• Willingness to assist with physical warehouse duties when required.
  Ecommerce Fulfilment Centre Ltd (EFCL) is a growing third‑party logistics (3PL) company based in Trafford Park, Manchester. We provide e-commerce fulfilment, warehousing, inventory management and distribution services to online businesses across the UK.We are looking for a reliable, organised, enthusiastic and customer‑focused Operations Team Member to join our expanding team.This is a varied role combining customer communication, warehouse administration, inventory management and hands‑on fulfilment support.
  £13.45 per hour - Real Living Wage 37.5-hour working week Monday to Friday schedule Permanent, full-time employment Friendly and supportive working environment Full training and development opportunities Opportunity for career progression A varied role combining operations and customer service Opportunity to grow with an expanding logistics company

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