At a Glance
- Tasks: Welcome guests and manage reservations with professionalism and efficiency.
- Company: Join the award-winning Firmdale Hotels, known for luxury and exceptional service.
- Benefits: Competitive salary, health cash plan, flexible scheduling, and exclusive discounts.
- Other info: Enjoy ongoing training, social events, and opportunities for career growth.
- Why this job: Be part of a dynamic team creating unforgettable guest experiences in a stunning hotel.
- Qualifications: Passion for hospitality and strong communication skills are essential.
The predicted salary is between 28103 - 34348 £ per year.
As a Reservations Agent, you will be a crucial part of our front office team, ensuring every guest receives a warm welcome and outstanding service.,
- Handling reservation inquiries via phone, email, and online platforms with professionalism and efficiency.
- Providing detailed information about our rooms, amenities, and special packages to prospective guests.
- Recommending suitable rates and packages based on guests' needs and preferences.
- Managing and updating reservations in our system with accuracy and attention to detail.
- Collaborating with other departments to ensure seamless guest experiences from booking to check-out.
- Confident and engaging, with the ability to connect with guests and colleagues effortlessly.
- A genuine passion for providing exceptional service and creating unforgettable guest experiences.
- Meticulous and organised, ensuring all reservations and related tasks are handled with precision.
- Enthusiastic and collaborative, with a keen willingness to support and work as part of a dynamic team.
- Impeccable personal presentation and a welcoming demeanour that reflects the Firmdale brand.
• Are you passionate about providing exceptional guest experiences?
Do you thrive in a dynamic, luxury hospitality environment?
If so, Firmdale Hotels invites you to join our award-winning team as a Reservations Agent at the exquisite Haymarket Hotel in the heart of London.
Firmdale Hotels is renowned for its unique boutique properties, each boasting distinctive design, sophisticated style, and unparalleled service.
We pride ourselves on our commitment to excellence and creating memorable experiences for our guests.
Our portfolio includes some of the most iconic hotels in London and New York, known for their exceptional hospitality and attention to detail., Housed in a landmark Regency building designed by the legendary architect John Nash - of Buckingham Palace, Marble Arch and Trafalgar Square fame, Haymarket Hotel is one of London's most elegant addresses.
Inside, the generous proportions of Georgian architecture are combined with bold colour, rich pattern and contemporary art, creating an atmosphere that is as inspiring as it is welcoming.
Situated in the heart of the West End, moments from the city's finest theatres, museums, restaurants and landmarks, Haymarket Hotel is a place where history and creativity meet.
Featuring unique spaces, such as an 18m pool and a 5-bedroom Townhouse, the hotel offers guests distinctive stays with scope for creativity and award-winning hospitality.
To work here is to be part of a team that takes real pride in their surroundings and in delivering warm, memorable experiences for every guest.
- You'll be joining a team whose Awards and Accolades speak for themselves:
- Sunday Times Best Places to Work 2024, 2025 & 2026
- Two Michelin Keys, 2024, 2025
- Top-Rated Tablet Hotels of All Time, 2025
- Condé Nast Traveller 'Triple Crown', 2026
- One AA Rosette for Culinary Excellence, Brumus Bar & Restaurant, 2025
- AA Breakfast Award, Brumus Bar & Restaurant, 2025
You can see a full list of our awards and accolades here: Firmdale Hotels was founded in London, in 1985 by husband and wife team, Tim and Kit Kemp.
Today, Firmdale has grown to include hotels and private residences across London and New York as well restaurants, bars, spas, an online shop, interior design studio and Laundry facility.
Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace.
Please let us know if you need adjustments during the recruitment process.
- We offer a competitive salary plus service charge and benefits to be discussed at venue
- Access to Stream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
- Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
- Discounted cinema tickets, gym membership, travel, retailers and restaurants
- Complimentary meals on shift
- Referral bonus scheme for recommending top talent
- Flexible scheduling without split shifts
- Dry cleaning service for work attire and discounted personal dry cleaning
- Enhanced holiday allowance based on length of service
- Season ticket loan for convenient commuting
- Ongoing training, professional development, and fully funded English lessons
- Regular social events, team activities, and fitness sessions
- Benefits like cycle to work scheme and annual long service awards
- One allocated paid day per year for volunteering work
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
• And much more!!
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Reservations Agent - Firmdale Hotels PLC - London in City of Westminster employer: CUSTOMER SERVICE
Crawford Cars Ltd is an exceptional employer that prioritises employee well-being and development, offering a supportive work culture where team members can thrive. Located in the vibrant area of West Acton, Ealing, employees benefit from flexible night shifts, comprehensive training, and opportunities for career advancement within the dynamic private hire industry. Join us to be part of a dedicated team that values excellent customer service and fosters a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Agent - Firmdale Hotels PLC - London in City of Westminster
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like CUSTOMER SERVICE. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to CUSTOMER SERVICE
Don't be shy about reaching out to CUSTOMER SERVICE directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reservations Agent - Firmdale Hotels PLC - London in City of Westminster
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about CUSTOMER SERVICE and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at CUSTOMER SERVICE
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
