Wholesale Operations Executive

£30,000 per annum plus annual bonus scheme and fantastic benefits. 40 hours per week across 5 days, Monday–Sunday, on a shared rota. Earliest start 6am, latest finish 6pm. Based onsite – BA7. Due to the location of the Estate, a driving licence is recommended for this role.

Keep orders moving, customers delighted and our growing wholesale operation running seamlessly.

Our Wholesale Operations Executive will take ownership of the day-to-day processes that keep our wholesale channel moving. From processing complex, high-volume orders and coordinating deliveries to building strong customer relationships and uncovering opportunities for growth, you’ll play a central role in delivering an efficient and commercially successful operation. Working closely with teams across Sales, Marketing, Product, Finance, Logistics and our estate production units, you’ll ensure every order receives the care, accuracy and attention associated with The Newt.

• Implement and manage effective operational processes across the wholesale channel.
• Oversee high-volume order processing, ensuring accurate order entry, consistent lead times and reliable delivery schedules.
• Streamline order workflows to improve efficiency and customer service.
• Build strong relationships with wholesale accounts and present seasonal products and ranges.
• Manage customer queries, sample requests and logistics coordination.
• Work closely with our bakery, butchery, creamery and farm kitchen to ensure orders are produced and dispatched on time.
• Support new business opportunities and the long-term growth of wholesale accounts.
• Produce and analyse reports covering order volumes, processing times, revenue, customer satisfaction and delivery performance.

• A positive workplace environment with opportunities to develop both personally and professionally.
• Peace of mind with Employee Life Cover, providing your nominated loved one with 2x your salary.
• Support from our Employee Assistance Programme, including unlimited 24/7 remote GP appointments for you and your family.
• Look after your wellbeing with complimentary access to our Spa and swimming pools and our exclusive benefit of 50% off Spa Treatments.
• Stay in shape with complimentary use of our gym and wellbeing classes.
• Access to our Cycle to Work scheme, supporting wellbeing and sustainable commuting.
• Complimentary staff meal when onsite – crafted by our dedicated kitchen team, often featuring fresh produce from our estate.
• Enjoy shopping in both our shops on estate and online with 30% discount for all our colleagues and free delivery for any online purchases.
• Complimentary garden membership for The Newt and our partner gardens, including the Eden Project, Kew Gardens and The Lost Gardens of Heligan.
• We value your hard work and recognise your achievements through our colleague recognition programme – Newt Awards, with the opportunity to achieve amazing rewards, including a complimentary Hotel Stay.
• Discover exclusive perks with discounted hotel stays for staff, accompanied by a 30% discount at our restaurants.
• A team that knows how to have fun with regular team engagement activities, including Fun Squad events.
• Up to 30 days annual leave each year for our full-time team.

• Demonstrable experience in order processing, operations or account management.
• Proven experience using ERP systems, ideally Sage X3 or similar.
• Strong MS Office skills, particularly Excel formulas, pivot tables and data analysis.
• Experience managing high-volume orders and balancing multiple complex priorities.
• Excellent relationship-building and communication skills, with confidence in customer-facing situations.
• Strong commercial awareness and experience producing KPI reports, tracking performance and identifying trends.
• A proactive, organised and results-driven approach, with a customer-focused problem-solving mindset.
• GCSEs, A-Levels or equivalent qualifications in English and Maths; enthusiasm for specialist food-production environments would be advantageous.

The Ecommerce & Retail division is the strategic revenue engine of the business. It drives the development and growth of The Newt in Somerset as a premium grocery and beverage brand by operating as both producer and direct supplier. This vertically-integrated model ensures rigorous quality control across every phase of production and delivery, creating a distinctive customer experience.

The Wholesale department distributes products from our estate operations—bakery, butchery, creamery and farm kitchen—to premium retail, independent trade and food service channels. The team builds scalable partnerships while maintaining the quality standards and brand integrity that define The Newt.

Nestled within an expanse of rolling fields and steeped in ancient history, our luxury country estate stands as a haven of refined elegance, inviting guests to explore acres of captivating gardens, meandering pathways, and enriching exhibitions - accessible 364 days a year for our members. Our hotel extends a warm welcome, offering a home-away-from-home experience where impeccable service flourishes in an ambiance of unassuming sophistication. Beyond the estate, the Newt's essence remains tangible, with our Ecommerce teams delivering our finest products to homes, while media and membership endeavours keep them informed of our latest developments. Behind the scenes, a tapestry of talented teams - from Housekeeping to HR, Finance to Farming - collaborates harmoniously, crafting an unforgettable journey of growth, development, and innovation, where every contribution creates unparalleled experiences.