At a Glance
- Tasks: Provide exceptional guest service and manage visitor experiences across three prestigious office locations.
- Company: Join Hestia, a people-focused company that values and empowers its team.
- Benefits: Competitive salary, healthcare benefits, and opportunities for professional growth.
- Other info: Flexible part-time hours in a dynamic and supportive environment.
- Why this job: Be the face of our clients' workplaces and create memorable experiences for visitors.
- Qualifications: Enjoy interacting with people and have excellent communication skills.
The predicted salary is between 17500 - 17500 £ per year.
Client Host (Part-Time) – Mayfair, London. 20 hours per week | Monday to Friday | 11:30am – 3:30pm.
The Opportunity
We believe exceptional guest service is about more than a warm welcome. It's about creating experiences that make people feel valued, supported and genuinely cared for. We are looking for a Client Host to join our team in the heart of Mayfair, providing lunch break cover for our globally renowned client across their three prestigious office buildings. This is an ideal opportunity for someone who loves people, thrives in professional environments and takes pride in delivering consistently high standards of service. As a Client Host, you will be the face of our clients' workplaces during a busy part of the day, seamlessly stepping into different reception environments and ensuring every guest, visitor and colleague receives a first‑class experience.
What You'll Be Doing
- Providing reception and guest services cover across three Mayfair locations.
- Delivering a professional, welcoming and memorable visitor experience.
- Managing visitor arrivals and sign‑in procedures.
- Handling telephone and email enquiries professionally.
- Supporting meeting room management and workplace coordination.
- Building positive relationships with clients, visitors and colleagues.
- Maintaining presentation standards within reception and communal areas.
- Acting as a trusted ambassador for both Hestia and our client.
What We're Looking For
- Someone who naturally enjoys interacting with people.
- Someone who takes pride in creating positive experiences.
- Someone who is reliable, adaptable and highly organised.
- Someone who remains calm and professional in a busy environment.
- Someone with excellent communication skills.
- Someone confident working independently across multiple locations.
- Someone who demonstrates initiative and a proactive mindset.
- Someone who understands the importance of discretion and professionalism.
Previous experience in reception, guest services, hospitality, corporate front‑of‑house or customer service would be advantageous, but we are equally interested in individuals with the right mindset and enthusiasm.
Why Join Hestia?
At Hestia, our people are everything. We are committed to creating an environment where individuals feel supported, valued and empowered to grow. You'll join a business that believes in developing talent, recognising achievements and creating opportunities for progression.
- Comprehensive induction and training.
- Ongoing learning and development opportunities.
- A supportive and people‑focused culture.
- Regular coaching and feedback.
- Recognition for your contributions and achievements.
- The opportunity to be part of a growing, ambitious business.
The Details
- Position: Client Host.
- Location: Mayfair, London.
- Hours: 20 hours per week.
- Working Pattern: Monday to Friday, 11:30am – 3:30pm.
- Salary: £17,500 yearly.
- Benefits: Client discretionary bonus and healthcare benefits.
If you believe that small moments of care create lasting impressions and would like to be part of a team that genuinely values people, we would love to hear from you. Apply today and start your journey with Hestia Guest Services.
Receptionist in City of Westminster employer: Customer Service Specialist
Hestia is an exceptional employer located in the vibrant heart of Mayfair, London, where we prioritise a supportive and people-focused culture. As a Client Host, you will enjoy comprehensive training, ongoing development opportunities, and recognition for your contributions, all while being part of a dynamic team that values meaningful guest interactions. Join us to experience a workplace that not only fosters personal growth but also celebrates the small moments that create lasting impressions.
Contact Details:
Customer Service Specialist Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in City of Westminster
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Customer Service Specialist and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Customer Service Specialist and let us see your personality shine through!
We think you need these skills to ace Receptionist in City of Westminster
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Customer Service Specialist.
Get Familiar with Our Brand:Before applying, take some time to learn about Customer Service Specialist and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Customer Service Specialist
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Customer Service Specialist.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Customer Service Specialist will surely appreciate.
