Are you the person everyone can rely on?
The one who notices what needs doing before anyone asks. The person who builds trust naturally, whether you're speaking with a CEO, welcoming a new starter, supporting a contractor, or helping a colleague solve a problem. If you're organized, proactive, kind and genuinely care about making people's day easier, we'd love to hear from you. At Hestia Guest Services, we create workplaces where people feel supported, valued and cared for. Named after the Greek goddess of home and hospitality, Hestia exists to bring warmth, professionalism and exceptional service into some of London's most prestigious workplaces.
Why this role matters.
While others may see mail, lockers, stationery, facilities requests and office logistics, we see something much bigger. Every parcel delivered correctly. Every workspace ready for use. Every event set up perfectly. Every colleague supported quickly and professionally. These small moments create a workplace where people can do their best work. As a Business Support Host, you'll be at the heart of making that happen.
What you'll be doing.
- Managing incoming and outgoing mail, parcels and courier services.
- Supporting office logistics, workplace moves and operational projects.
- Maintaining stationery and workplace supplies so teams always have what they need.
- Supporting meeting and event setups.
- Assisting with facilities requests, contractor visits and workplace maintenance activities.
- Completing regular workplace checks and proactively identifying opportunities for improvement.
- Building trusted relationships with employees, suppliers and service partners.
- Delivering every task with accuracy, professionalism and care.
What we're looking for.
- Conscientious and dependable, doing what you say you'll do.
- Proactive and able to spot opportunities to improve things before issues arise.
- Kind, approachable and naturally helpful.
- Trustworthy and professional with excellent personal standards.
- Comfortable building relationships with everyone, from senior leaders to frontline service partners.
- Organised and able to manage multiple priorities effectively.
- Flexible and willing to support wherever the operation needs you.
- Proud of delivering work to a consistently high standard.
Why join Hestia?
We're a people-first business that believes exceptional service starts with exceptional people. You'll be joining a supportive team that genuinely cares about each other, celebrates success and encourages everyone to grow and develop.
Benefits.
- £33, 750 + client discretionary bonus.
- 25 days annual leave.
- Wellbeing benefits + healthcare cashback scheme.
- Career development opportunities.
- Supportive and inclusive culture.
- The opportunity to work within a prestigious luxury brand environment.
Experience: Not required
Employment: Full-time
Schedule: Monday to Friday, rotating between 8am-5pm and 9am-6pm
Salary: £33,750 yearly
Benefits: Client discretionary bonus
Starting time: Immediate start!
About Customer Service Specialist:
Due to the highly sensitive nature of this launch, we can't reveal our company or client name just yet.
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Mail Room Operative in City of Westminster employer: Customer Service Specialist
Hestia Guest Services is an exceptional employer that values organisation and proactivity, offering a supportive work culture in the heart of London. Employees benefit from opportunities for personal growth and development while contributing to a team dedicated to enhancing workplace experiences. With a focus on building trusted relationships and ensuring smooth operations, Hestia provides a rewarding environment for those looking to make a meaningful impact.
Contact Details:
Customer Service Specialist Recruitment Team
