At a Glance
- Tasks: Support a luxury retail brand by managing logistics and enhancing workplace efficiency.
- Company: Join Hestia Guest Services, where we prioritise warmth and exceptional service.
- Benefits: Enjoy a competitive salary, 25 days leave, and career development opportunities.
- Other info: Flexible hours in a supportive team that values growth and success.
- Why this job: Be the backbone of a prestigious workplace, making every day smoother for your colleagues.
- Qualifications: No specific experience needed; just bring a proactive attitude and a caring mindset.
The predicted salary is between 33750 - 33750 £ per year.
Are you the person everyone can rely on? The one who notices what needs doing before anyone asks? The person who builds trust naturally, whether you're speaking with a CEO, welcoming a new starter, supporting a contractor, or helping a colleague solve a problem? If you're organised, proactive, kind and genuinely care about making people's day easier, we'd love to hear from you.
At Hestia Guest Services, we create workplaces where people feel supported, valued and cared for. Named after the Greek goddess of home and hospitality, Hestia exists to bring warmth, professionalism and exceptional service into some of London's most prestigious workplaces.
We are looking for a Business Support Host to join our team at the Head Office of a prestigious luxury retail brand, playing a vital role in keeping the workplace running smoothly behind the scenes.
Why this role matters: While others may see mail, lockers, stationery, facilities requests and office logistics, we see something much bigger. Every parcel delivered correctly. Every workspace ready for use. Every event set up perfectly. Every colleague supported quickly and professionally. These small moments create a workplace where people can do their best work. As a Business Support Host, you'll be at the heart of making that happen.
What you'll be doing:
- Managing incoming and outgoing mail, parcels and courier services.
- Supporting office logistics, workplace moves and operational projects.
- Maintaining stationery and workplace supplies so teams always have what they need.
- Managing employee locker allocation and administration.
- Supporting meeting and event setups.
- Assisting with facilities requests, contractor visits and workplace maintenance activities.
- Completing regular workplace checks and proactively identifying opportunities for improvement.
- Building trusted relationships with employees, suppliers and service partners.
- Delivering every task with accuracy, professionalism and care.
What we're looking for:
- Conscientious and dependable, doing what you say you'll do.
- Proactive and able to spot opportunities to improve things before issues arise.
- Kind, approachable and naturally helpful.
- Trustworthy and professional with excellent personal standards.
- Comfortable building relationships with everyone, from senior leaders to frontline service partners.
- Organised and able to manage multiple priorities effectively.
- Flexible and willing to support wherever the operation needs you.
- Proud of delivering work to a consistently high standard.
Experience in workplace services, facilities, hospitality, front of house, office support, customer service, logistics or operations would be beneficial, but attitude and mindset are just as important.
Why join Hestia? We're a people-first business that believes exceptional service starts with exceptional people. You'll be joining a supportive team that genuinely cares about each other, celebrates success and encourages everyone to grow and develop.
Benefits:
- £33,750 + client discretionary bonus.
- 25 days annual leave.
- Wellbeing benefits + healthcare cashback scheme.
- Career development opportunities.
- Supportive and inclusive culture.
- The opportunity to work within a prestigious luxury brand environment.
Experience: Not required
Employment: Full-time
Schedule: Monday to Friday, 40 hours per week between 8am and 6pm
Salary: £33,750 yearly
Starting time: Immediate start!
Business Support Host in City of Westminster employer: Customer Service Specialist
Hestia Guest Services is an exceptional employer that values organisation and proactivity, offering a supportive work culture in the heart of London. Employees benefit from opportunities for personal growth and development while contributing to a team dedicated to enhancing workplace experiences. With a focus on building trusted relationships and ensuring smooth operations, Hestia provides a rewarding environment for those looking to make a meaningful impact.
Contact Details:
Customer Service Specialist Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Host in City of Westminster
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Customer Service Specialist. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Customer Service Specialist before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Business Support Host in City of Westminster
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Customer Service Specialist:Your cover letter is your chance to shine! Tell us why you want to work at Customer Service Specialist specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Customer Service Specialist!
How to prepare for a job interview at Customer Service Specialist
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
