At a Glance
- Tasks: Support a luxury retail brand by managing logistics and creating a welcoming workplace.
- Company: Join Hestia Guest Services, where we prioritise warmth and professionalism.
- Benefits: Earn £27,000, enjoy 20 days leave, and access wellbeing benefits.
- Other info: Flexible part-time role, Monday to Thursday, with great career development opportunities.
- Why this job: Be the backbone of a prestigious workplace, making every day smoother for everyone.
- Qualifications: No experience needed, just a proactive attitude and a caring nature.
The predicted salary is between 27000 - 27000 £ per year.
Are you the person everyone can rely on? The one who notices what needs doing before anyone asks? The person who builds trust naturally, whether you're speaking with a CEO, welcoming a new starter, supporting a contractor, or helping a colleague solve a problem? If you're organised, proactive, kind and genuinely care about making people's day easier, we'd love to hear from you.
At Hestia Guest Services, we create workplaces where people feel supported, valued and cared for. Named after the Greek goddess of home and hospitality, Hestia exists to bring warmth, professionalism and exceptional service into some of London's most prestigious workplaces.
We are looking for a Business Support Host to join our team at the Head Office of a prestigious luxury retail brand, playing a vital role in keeping the workplace running smoothly behind the scenes. The role is working 32 hours a week, Monday to Thursday.
Why this role matters:
While others may see mail, lockers, stationery, facilities requests and office logistics, we see something much bigger. Every parcel delivered correctly. Every workspace ready for use. Every event set up perfectly. Every colleague supported quickly and professionally. These small moments create a workplace where people can do their best work. As a Business Support Host, you'll be at the heart of making that happen.
What you'll be doing:
- Managing incoming and outgoing mail, parcels and courier services.
- Supporting office logistics, workplace moves and operational projects.
- Maintaining stationery and workplace supplies so teams always have what they need.
- Managing employee locker allocation and administration.
- Supporting meeting and event setups.
- Assisting with facilities requests, contractor visits and workplace maintenance activities.
- Completing regular workplace checks and proactively identifying opportunities for improvement.
- Building trusted relationships with employees, suppliers and service partners.
- Delivering every task with accuracy, professionalism and care.
What we're looking for:
- Conscientious and dependable, doing what you say you'll do.
- Proactive and able to spot opportunities to improve things before issues arise.
- Kind, approachable and naturally helpful.
- Trustworthy and professional with excellent personal standards.
- Comfortable building relationships with everyone, from senior leaders to frontline service partners.
- Organised and able to manage multiple priorities effectively.
- Flexible and willing to support wherever the operation needs you.
- Proud of delivering work to a consistently high standard.
Experience in workplace services, facilities, hospitality, front of house, office support, customer service, logistics or operations would be beneficial, but attitude and mindset are just as important.
Why join Hestia?
We're a people-first business that believes exceptional service starts with exceptional people. You'll be joining a supportive team that genuinely cares about each other, celebrates success and encourages everyone to grow and develop.
Benefits:
- £27,000 + client discretionary bonus.
- 20 days annual leave.
- Wellbeing benefits + healthcare cashback scheme.
- Career development opportunities.
- Supportive and inclusive culture.
- The opportunity to work within a prestigious luxury brand environment.
Employment details:
- Experience: Not required
- Employment: Part-time
- Schedule: Monday to Thursday, 32 hours per week between 7am and 7pm
- Salary: £27,000 yearly
- Benefits: Client discretionary bonus
Business Support Host (Monday to Thursday) employer: Customer Service Specialist
Hestia Guest Services is an exceptional employer that values organisation and proactivity, offering a supportive work culture in the heart of London. Employees benefit from opportunities for personal growth and development while contributing to a team dedicated to enhancing workplace experiences. With a focus on building trusted relationships and ensuring smooth operations, Hestia provides a rewarding environment for those looking to make a meaningful impact.
Contact Details:
Customer Service Specialist Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Host (Monday to Thursday)
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Customer Service Specialist and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Customer Service Specialist and let us see your personality shine through!
We think you need these skills to ace Business Support Host (Monday to Thursday)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Customer Service Specialist.
Get Familiar with Our Brand:Before applying, take some time to learn about Customer Service Specialist and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Customer Service Specialist
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Customer Service Specialist.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Customer Service Specialist will surely appreciate.
