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For Companies At a Glance
- Tasks: Manage and grow agency partner relationships while driving revenue and pipeline.
- Company: Join Customer.io, a leading platform for automated communication.
- Benefits: Competitive salary, comprehensive health coverage, unlimited PTO, and professional development budget.
- Why this job: Be part of a dynamic team that values transparency and inclusivity.
- Qualifications: 5+ years in channel or B2B SaaS sales, strong organisational skills, and agency experience.
- Other info: Collaborative environment with clear goals and opportunities for growth.
The predicted salary is between 60000 - 84000 £ per year.
About Customer.io
Over 8,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data. Partners play a meaningful role in how we grow.
As a Senior Channel Account Manager, you’ll help scale our partner-led motion by managing agency relationships, enabling partners to effectively sell with Customer.io, and driving partner-sourced pipeline and revenue within an established channel program. This role is execution-focused and well-scoped. You’ll work closely with agencies, Account Executives, and internal teams to activate partners, support co-selling efforts, and ensure consistent engagement across your territory.
Responsibilities
- Manage and grow relationships with agency partners within an assigned territory
- Execute co-selling motions with Account Executives, including warm referrals and joint deal support
- Support partner onboarding, training, and ongoing enablement
- Drive partner-sourced pipeline and contribute to closed revenue targets
- Deliver product and sales enablement that helps partners position Customer.io effectively
- Track partner activity, engagement, and progress against shared goals
- Support partner-led campaigns, events, and demand generation initiatives
- Gather partner feedback and share insights with internal teams
- Collaborate with Sales, Marketing, and Partner teams to execute channel programs
- Represent Customer.io in partner meetings and select industry events
How You’ll Be Measured
- Partner-sourced pipeline creation and closed revenue
- Partner activation and ongoing engagement within your territory
- Completion of onboarding and enablement milestones
- Consistent execution of channel programs and playbooks
Who You Are
- 5+ years of experience in a channel, partner, or B2B SaaS sales role
- Experience working with agencies or referral partners
- Comfortable managing multiple partner relationships at once
- Strong organizational and follow-through skills
- Able to collaborate cross-functionally and influence without authority
- Motivated by clear goals, structure, and accountability
- Bonus: experience with CRMs, marketing automation, or integrated SaaS tools
Structure & Collaboration
- Own a defined territory with a mix of inbound and outbound channel partners
- Work closely with Partner Development, Sales Specialists, and DemandGen teams
- Partner with Account Executives on referral-based and co-sell motions
- Operate within an established channel program and contribute execution feedback
We believe in transparency. Starting salary for this role is $119,000 base + $51,000 variable = $170,000 USD OTE (or equivalent in local currency) depending on experience and subject to market rate adjustment. We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.
Our Hiring Process
- 30-minute intro call with our recruiter
- 45-minute conversation with the hiring manager
- 45-minute conversation with a Channel Account Manager
- Take-home exercise (1 week) + Panel interview to review and discuss
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process. Customer.io recognises the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io. Join us! Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read — apply now.
Senior Channel Account Manager employer: Customer.io
Contact Detail:
Customer.io Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Channel Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Senior Channel Account Manager role. You never know who might have a lead or can introduce you to someone at Customer.io.
✨Tip Number 2
Prepare for those interviews! Research Customer.io thoroughly, understand their platform, and be ready to discuss how your experience aligns with their needs. Show them you’re not just another candidate, but the perfect fit for their team.
✨Tip Number 3
Practice your pitch! Be clear about your achievements and how they relate to managing agency relationships and driving revenue. A confident and concise delivery can make all the difference in standing out during interviews.
✨Tip Number 4
Don’t forget to follow up! After your interviews, send a thank-you note expressing your appreciation for the opportunity. It’s a simple gesture that keeps you top of mind and shows your enthusiasm for the role.
We think you need these skills to ace Senior Channel Account Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Channel Account Manager role. Highlight your experience with agency partnerships and B2B SaaS sales, as this will show us you understand what we're looking for.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to drive partner-sourced pipeline and revenue. Numbers speak volumes, so don’t shy away from sharing metrics that showcase your success!
Be Authentic: We want to get to know the real you! Don’t hesitate to let your personality shine through in your application. Share your motivations and what excites you about working with Customer.io and our partners.
Apply Through Our Website: For a smooth application process, make sure to apply directly through our careers page. This helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at Customer.io
✨Know Your Partners
Before the interview, research Customer.io's partner ecosystem. Understand the types of agencies they work with and how they contribute to the business. This will help you demonstrate your knowledge and show that you're ready to manage those relationships effectively.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully managed partner relationships or driven revenue through channel sales. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your achievements.
✨Understand the Product
Familiarise yourself with Customer.io’s platform and its features. Be ready to discuss how you would enable partners to sell the product effectively. This shows your commitment to understanding the business and your ability to support co-selling efforts.
✨Ask Insightful Questions
Prepare thoughtful questions about the role, team dynamics, and company culture. This not only shows your interest but also helps you gauge if the company is the right fit for you. Consider asking about their approach to partner onboarding and success metrics.
