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For Companies At a Glance
- Tasks: Manage key client relationships and drive revenue growth through strategic account planning.
- Company: Join a leading SaaS company transforming automated communication for over 8,000 businesses.
- Benefits: Competitive salary, comprehensive health coverage, unlimited PTO, and professional development budget.
- Why this job: Make a real impact by optimising client success and driving innovation in the tech industry.
- Qualifications: 5+ years in account management with strong analytical and communication skills.
- Other info: Inclusive culture focused on empathy, transparency, and community impact.
The predicted salary is between 43200 - 72000 ÂŁ per year.
About Customer.io
Over 8,000 companies - from scrappy startups to global brands - use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive.
What You’ll Do
- Exceptional Client Relationship Management: Serve as the primary liaison for high-potential accounts, employing advanced negotiation and communication skills and a deep understanding of client needs to foster lasting partnerships.
- Revenue Optimization: Utilize advanced analytical techniques to identify opportunities for revenue growth, including upselling, cross‑selling, and expansion strategies tailored to each client’s unique requirements.
- Strategic Account Planning: Work directly with Leadership on the development and execution of comprehensive account strategies, leveraging your expertise to maximize client satisfaction, retention, and revenue generation.
- Sophisticated Account Health Monitoring: Be a senior voice for the team as you work alongside the CSMs to implement monitoring and analysis of account health, proactively identifying areas for optimization and implementing creative solutions.
- Exceptional Customer Support: Provide high‑level support to clients, resolving complex issues and escalations efficiently and professionally to ensure a superior customer experience.
- Industry Leadership: Stay at the forefront of industry trends and market developments, leveraging your expertise to drive innovation and maintain Customer.io’s competitive edge.
What We’re Looking For
- Minimum of 5 years of experience in account management, sales, or related roles within the SaaS industry.
- Expert Communication Skills: Exceptional verbal and written communication skills, with the ability to convey complex ideas persuasively and adapt communication style to diverse audiences.
- Analytical Prowess: Demonstrated ability to analyze data, assess trends, and develop sophisticated strategies to drive business outcomes and achieve revenue targets.
- Results‑driven: Proven track record of exceeding targets and delivering exceptional customer experiences in a fast‑paced, dynamic environment.
- Networking and Influence: Ability to cultivate relationships with senior internal and external stakeholders, influencing decision‑making and driving consensus on complex matters.
- Technical Proficiency: Familiarity with SaaS platforms and CRM tools, with the ability to quickly learn and adapt to new technologies.
- Project Management Experience: Previous experience managing cross‑functional projects or initiatives, coordinating efforts across teams to achieve shared objectives.
- Bonus: Proficiency in French, German, a Nordic language, Dutch, or Spanish.
Compensation & Benefits
Starting salary for this role is $150,000 USD OTE (or equivalent in local currency) depending on experience and subject to market rate adjustment. We believe in transparency. Our inclusive benefits package supports your well‑being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.
Our Process
No gotchas, no trick questions – just a clear, human process designed to help both of us make an informed decision. We plan to begin the interview process the week of January 12th.
- 30‑minute video call with Recruiter
- 45‑minute video call with Hiring Manager
- Take Home Assignment
- 45‑minute Assignment Review Call with a few potential team members
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias‑free hiring practices, and develop community partnerships to expand our global impact. Join us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read and want to build software that makes communication better for everyone—apply now.
Senior Account Manager employer: Customer.io
Contact Detail:
Customer.io Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Account Manager
✨Tip Number 1
Get to know the company inside out! Research Customer.io's products, values, and recent news. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for the interview process. It’s all about making connections!
✨Tip Number 3
Prepare for those tricky questions! Think about how your past experiences align with the role of Senior Account Manager. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up! After your interviews, send a thank-you email to express your appreciation for the opportunity. It shows you're genuinely interested and keeps you fresh in their minds.
We think you need these skills to ace Senior Account Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Account Manager role. Highlight your experience in account management and how it aligns with what we’re looking for at Customer.io. Show us why you’re the perfect fit!
Show Off Your Communication Skills: Since exceptional communication is key for this role, make sure your written application reflects that. Use clear, concise language and don’t shy away from showcasing your ability to convey complex ideas effectively.
Demonstrate Analytical Prowess: We love data-driven decision-making! In your application, include examples of how you've used analytical techniques to drive revenue growth or improve client relationships. This will help us see your strategic mindset.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Customer.io
✨Know Your Clients Inside Out
Before the interview, dive deep into Customer.io's client base and understand their needs. Be ready to discuss how you would manage relationships with high-potential accounts and provide examples of your past successes in fostering partnerships.
✨Show Off Your Analytical Skills
Prepare to demonstrate your analytical prowess by discussing specific instances where you've identified revenue growth opportunities. Bring data-driven examples that highlight your ability to assess trends and develop strategies tailored to client needs.
✨Communicate Like a Pro
Exceptional communication is key for this role. Practice articulating complex ideas clearly and persuasively. Think about how you can adapt your style to different audiences, and be prepared to showcase your verbal and written skills during the interview.
✨Be Ready for Project Management Questions
Since project management experience is crucial, come equipped with examples of cross-functional projects you've managed. Highlight how you coordinated efforts across teams to achieve shared objectives, and be ready to discuss any challenges you faced and how you overcame them.
