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For Companies At a Glance
- Tasks: Manage key client relationships and drive revenue growth through strategic account planning.
- Company: Join a leading SaaS company transforming automated communication for over 8,000 businesses.
- Benefits: Competitive salary, comprehensive health coverage, unlimited PTO, and professional development budget.
- Why this job: Be at the forefront of innovation while making a real impact on client success.
- Qualifications: 5+ years in account management with strong communication and analytical skills.
- Other info: Inclusive culture focused on empathy, transparency, and community impact.
The predicted salary is between 43200 - 72000 ÂŁ per year.
About Customer.io
Over 8,000 companies - from scrappy startups to global brands - use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive.
What You'll Do
- Exceptional Client Relationship Management: Serve as the primary liaison for high-potential accounts, employing advanced negotiation and communication skills and a deep understanding of client needs to foster lasting partnerships.
- Revenue Optimization: Utilize advanced analytical techniques to identify opportunities for revenue growth, including upselling, crossâselling, and expansion strategies tailored to each client's unique requirements.
- Strategic Account Planning: Work directly with Leadership on the development and execution of comprehensive account strategies, leveraging your expertise to maximize client satisfaction, retention, and revenue generation.
- Sophisticated Account Health Monitoring: Be a senior voice for the team as you work alongside the CSMs to implement monitoring and analysis of account health, proactively identifying areas for optimization and implementing creative solutions.
- Exceptional Customer Support: Provide highâlevel support to clients, resolving complex issues and escalations efficiently and professionally to ensure a superior customer experience.
- Industry Leadership: Stay at the forefront of industry trends and market developments, leveraging your expertise to drive innovation and maintain Customer.io's competitive edge.
What We're Looking For
- Minimum of 5 years of experience in account management, sales, or related roles within the SaaS industry.
- Expert Communication Skills: Exceptional verbal and written communication skills, with the ability to convey complex ideas persuasively and adapt communication style to diverse audiences.
- Analytical Prowess: Demonstrated ability to analyze data, assess trends, and develop sophisticated strategies to drive business outcomes and achieve revenue targets.
- Resultsâdriven: Proven track record of exceeding targets and delivering exceptional customer experiences in a fastâpaced, dynamic environment.
- Networking and Influence: Ability to cultivate relationships with senior internal and external stakeholders, influencing decisionâmaking and driving consensus on complex matters.
- Technical Proficiency: Familiarity with SaaS platforms and CRM tools, with the ability to quickly learn and adapt to new technologies.
- Project Management Experience: Previous experience managing crossâfunctional projects or initiatives, coordinating efforts across teams to achieve shared objectives.
- Bonus: Proficiency in French, German, a Nordic language, Dutch, or Spanish.
Compensation & Benefits
Starting salary for this role is $150,000 USD OTE (or equivalent in local currency) depending on experience and subject to market rate adjustment. We believe in transparency. Our inclusive benefits package supports your wellâbeing and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.
Our Process
No gotchas, no trick questions â just a clear, human process designed to help both of us make an informed decision. We plan to begin the interview process the week of January 12th.
- 30âminute video call with Recruiter
- 45âminute video call with Hiring Manager
- Take Home Assignment
- 45âminute Assignment Review Call with a few potential team members
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement biasâfree hiring practices, and develop community partnerships to expand our global impact.
Join us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you're excited by what you read and want to build software that makes communication better for everyoneâapply now.
Senior Account Manager in London employer: Customer.io
Contact Detail:
Customer.io Recruiting Team
StudySmarter Expert Advice đ€«
We think this is how you could land Senior Account Manager in London
âšTip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Senior Account Manager role. A personal referral can make all the difference, so donât be shy about asking for introductions.
âšTip Number 2
Prepare for those interviews! Research Customer.io thoroughly and come armed with insights about their platform and how you can contribute. Tailor your examples to showcase your experience in client relationship management and revenue optimisation.
âšTip Number 3
Show off your analytical skills! Be ready to discuss how you've used data to drive business outcomes in past roles. Bring specific examples of how you've identified opportunities for upselling or cross-selling to clients.
âšTip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets seen by the right people. Plus, it shows youâre genuinely interested in joining our team at Customer.io.
We think you need these skills to ace Senior Account Manager in London
Some tips for your application đ«Ą
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Account Manager role. Highlight your experience in account management and how it aligns with what we do at Customer.io. Show us why you're the perfect fit!
Show Off Your Communication Skills: Since exceptional communication is key for this role, use your application to demonstrate your writing prowess. Keep it clear, concise, and engaging â just like you would when communicating with clients.
Highlight Your Analytical Skills: We love data-driven decision-making! In your application, mention specific examples of how you've used analytical techniques to drive revenue growth or improve client satisfaction. Numbers speak volumes!
Apply Through Our Website: Donât forget to apply through our website! Itâs the best way for us to receive your application and ensures youâre considered for the role. Plus, it shows youâre keen on joining our team!
How to prepare for a job interview at Customer.io
âšKnow Your Numbers
As a Senior Account Manager, you'll need to demonstrate your analytical prowess. Before the interview, brush up on key metrics from your previous rolesâthink revenue growth percentages, client retention rates, and upselling success stories. Being able to share specific numbers will show that you understand the impact of your work.
âšMaster the Art of Communication
Exceptional communication skills are a must for this role. Practice articulating complex ideas clearly and concisely. Consider preparing a few examples where your communication made a significant difference in client relationships or project outcomes. This will help you convey your expertise effectively during the interview.
âšShowcase Your Strategic Thinking
Customer.io is looking for someone who can develop comprehensive account strategies. Prepare to discuss how you've approached strategic planning in the past. Bring examples of how you've identified opportunities for revenue growth and how you executed those plans successfully. This will highlight your ability to think critically and strategically.
âšStay Ahead of Industry Trends
Being at the forefront of industry trends is crucial for this position. Research recent developments in the SaaS space and be ready to discuss how these trends could impact Customer.io and its clients. Showing that you're informed and proactive about industry changes will set you apart as a candidate who can drive innovation.
