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- Tasks: Help customers succeed by triaging requests and diagnosing technical issues.
- Company: Leading Customer Success firm with a focus on client satisfaction.
- Benefits: Earn $60 per hour, enjoy flexible hours, and work remotely.
- Why this job: Make a real difference in customer experiences while working from anywhere.
- Qualifications: 2-3 years in Customer Success or Technical Account Management required.
- Other info: Contract lasts six months with potential for extension.
The predicted salary is between 40 - 48 £ per hour.
A leading Customer Success firm is looking for a part-time contractor in the UK or Ireland. The role involves triaging customer requests, diagnosing technical issues, and facilitating onboarding calls.
Candidates should have:
- 2–3 years in Customer Success or Technical Account Management
- Excellent communication skills
- Familiarity with API documentation and marketing automation tools
The position offers flexible hours at $60 USD per hour and a contract lasting six months with potential for extension.
Part-Time Remote Customer Success Manager, UK & Ireland in London employer: Customer.io
Contact Detail:
Customer.io Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part-Time Remote Customer Success Manager, UK & Ireland in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the Customer Success field and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on common Customer Success scenarios and think about how you'd handle them. We want you to showcase your problem-solving skills and communication prowess, so practice makes perfect!
✨Tip Number 3
Don’t forget to leverage social media! Follow companies you’re interested in and engage with their content. It’s a great way to get noticed and show your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for roles that suit your skills. Plus, it shows you’re serious about joining our team. Let’s get you that part-time gig!
We think you need these skills to ace Part-Time Remote Customer Success Manager, UK & Ireland in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Customer Success or Technical Account Management. We want to see how your skills match the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer success and how your background makes you a perfect fit for our team. Keep it engaging and personal!
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Customer.io
✨Know Your Customer Success Basics
Brush up on the fundamentals of Customer Success and Technical Account Management. Be ready to discuss your previous experiences and how they relate to triaging customer requests and diagnosing technical issues.
✨Familiarise Yourself with API Documentation
Since familiarity with API documentation is key, take some time to review common API concepts and tools. Being able to speak confidently about this during the interview will show that you’re prepared and knowledgeable.
✨Show Off Your Communication Skills
As communication is crucial in this role, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with a friend or using video calls to simulate the remote aspect of the job.
✨Prepare for Onboarding Scenarios
Think about how you would facilitate onboarding calls. Prepare examples from your past experiences where you successfully onboarded clients or resolved their issues, highlighting your problem-solving skills and customer-centric approach.
