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- Tasks: Shape and improve customer experiences across digital products as a Product Manager.
- Company: Join the Tote, a friendly team-focused environment.
- Benefits: Competitive salary, bonus scheme, shares option, pension, and generous holiday entitlement.
- Why this job: Make a real impact on customer engagement and product innovation.
- Qualifications: 2+ years in online Product Management; analytical skills and collaboration are key.
- Other info: Great career development opportunities in a dynamic and supportive workplace.
The predicted salary is between 28800 - 48000 £ per year.
We are looking for a Product Manager to join the Tote and play a pivotal role in shaping and improving the customer experience across our digital products. In this role, you will drive key growth initiatives from early problem validation and ideation through to development, launch, and ongoing optimisation. You will develop a deep understanding of how customers engage with our products, using data, insights, and experimentation to create intuitive, engaging, and innovative experiences that make the most of the Tote's unique proposition.
Responsibilities:
- Work with the CTPO, Product Director, and Senior Leadership Team to define strategic development objectives and translate them into prioritised and measurable product goals.
- Using data and customer insight, identify user needs, friction points, and opportunities for improvement. As the voice of the customer, articulate the why behind product strategies and initiatives.
- Lead optimisation initiatives across user funnels and customer journeys, focusing on metrics such as LTV, conversion rates, and retention.
- Develop an understanding of customer segments, behaviours, and pain points, and use evidence to inform decision-making.
- Review P&L performance trends and understand their impact on the product roadmap.
- Collaborate with stakeholders to stay aligned around growth initiatives, success metrics, and progress toward outcomes.
- Leverage product analytics to test and measure the performance of new ideas and enhancements, and partner with commercial and marketing teams to support acquisition and retention strategies.
- Maintain awareness of competitor activity, market conditions, and gambling regulatory requirements, and coordinate product launches across the business.
Qualifications:
- At least 2+ years of experience in online Product Management. Experience within online gambling is a plus but not essential.
- Experience in conversion rate optimisation, CRM/MarTech tools, or loyalty proposition development is desirable but not mandatory.
- Strong analytical skills and experience with product analytics tools such as Google Analytics, FullStory, or Mixpanel.
- Comfort using data and customer research to identify opportunities, make trade-offs, and shape product strategy.
- Strong collaboration and communication skills; ability to work in cross-functional environments and manage multiple stakeholders.
- Ability to operate in ambiguity, break down complex problems into actionable steps, and deliver meaningful customer impact.
What’s in it for you?
At the Tote you can expect a friendly working environment with a strong sense of teamwork and pride in what we do. In this role you’ll develop a broad range of skills and experiences that can enhance your career at the Tote. Our benefits package includes:
- Competitive Basic Salary
- Discretionary Bonus Scheme
- Company Shares Option Plan
- Contributory pension scheme
- Life insurance (4 x basic salary)
- Simply Health Cash Plan
- Holiday entitlement (33 days inclusive of)
Product Manager in Manchester employer: CustomAir
Contact Detail:
CustomAir Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the Tote on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by diving deep into the Tote's products. Understand their customer journey and think about how you can improve it. Bring fresh ideas to the table that show you’re ready to make an impact!
✨Tip Number 3
Show off your analytical skills! Be ready to discuss how you've used data in past roles to drive product decisions. Use specific examples to illustrate your thought process and results.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Tote team.
We think you need these skills to ace Product Manager in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Product Manager role. Highlight your experience in product management and how it aligns with our goals at Tote. We want to see how you can contribute to shaping the customer experience!
Showcase Your Analytical Skills: Since data is key in this role, don’t forget to mention your experience with product analytics tools like Google Analytics or Mixpanel. We love seeing how you've used data to drive decisions and improve products in the past.
Be the Voice of the Customer: In your application, emphasise your understanding of user needs and how you've previously identified friction points. We’re looking for someone who can articulate the 'why' behind product strategies, so share examples that demonstrate this.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Tote!
How to prepare for a job interview at CustomAir
✨Know Your Product Inside Out
Before the interview, make sure you thoroughly understand the Tote's digital products and their unique selling points. Familiarise yourself with recent updates, customer feedback, and any challenges the company might be facing. This will help you articulate how your experience aligns with their needs.
✨Data-Driven Decision Making
Since the role involves using data to inform product strategies, come prepared with examples of how you've used analytics tools like Google Analytics or Mixpanel in your previous roles. Be ready to discuss specific metrics you've improved and how those changes impacted user experience.
✨Showcase Your Collaboration Skills
The Product Manager role requires working closely with various teams. Prepare examples that demonstrate your ability to collaborate effectively with stakeholders. Highlight instances where you’ve successfully aligned different departments around a common goal or initiative.
✨Prepare for Problem-Solving Scenarios
Expect to face questions that assess your problem-solving skills. Think of complex challenges you've encountered in product management and how you broke them down into actionable steps. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
