Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support technical tasks like system upgrades, migrations, and remote support.
- Company: Join Custom Intelligent Security, a leader in innovative security solutions.
- Benefits: Enjoy 24 days annual leave, bank holidays, and a supportive work environment.
- Other info: Great opportunity for career growth in a dynamic tech environment.
- Why this job: Make a real impact by solving complex technical issues for clients.
- Qualifications: Strong organisational skills, communication, and knowledge of security products required.
The predicted salary is between 36000 - 60000 £ per year.
Custom Intelligent Security is hiring a Professional Services Engineer (PSE) to support technical tasks like system upgrades, migrations, and remote support. The PSE will assist the Professional Services Manager in managing our Technical Helpdesk and ensure smooth operations during absences. This role involves overseeing technical projects, providing ongoing client support, and handling escalated issues.
Key Responsibilities- Support the PSM in implementing new processes for the Professional Services Team.
- Manage technical work like system migrations, upgrades, and remote support.
- Develop project plans, coordinate with teams, and mitigate risks.
- Customize solutions to fit client needs, including scripting and software development.
- Act as a point of escalation for complex technical issues.
- Provide technical support for commercial and aftercare teams.
- Can-do attitude, strong organizational skills, and excellent communication.
- Knowledge of security products, SQL, networks, SaaS, and Windows troubleshooting.
- Experience with MS Office and Structured Cabling Systems.
- Certifications: Genetec, Lenel, Gallagher, CCURE 9000, Milestone.
- Certifications: MCSE, CCNA.
24 days annual leave plus bank holidays.
Professional Services Engineer in Welwyn Garden City employer: Custom Intelligent Security
Contact Detail:
Custom Intelligent Security Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Professional Services Engineer in Welwyn Garden City
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects, especially those related to system upgrades and migrations. This gives potential employers a taste of what you can do.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios. Think about how you’d handle escalated issues or manage a project plan. Confidence is key, so rehearse until you feel ready!
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are keen on joining our team. Plus, it shows you’re genuinely interested in the role.
We think you need these skills to ace Professional Services Engineer in Welwyn Garden City
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Professional Services Engineer role. Highlight your knowledge of security products, SQL, and any relevant certifications to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role and how your can-do attitude and strong organisational skills will benefit our team.
Showcase Your Technical Skills: Don’t forget to mention your experience with system upgrades, migrations, and remote support. We want to see how you’ve tackled technical challenges in the past and what tools you used to succeed.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Custom Intelligent Security
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of security products, SQL, and networks. Be ready to discuss how you've handled system upgrades or migrations in the past. This will show that you’re not just familiar with the tech but can also apply it effectively.
✨Show Off Your Organisational Skills
As a Professional Services Engineer, you'll need to manage multiple projects and coordinate with different teams. Prepare examples of how you've successfully organised tasks or managed projects before. This will demonstrate your ability to keep things running smoothly.
✨Communicate Clearly and Confidently
Excellent communication is key in this role. Practice explaining complex technical issues in simple terms. You might be asked to act as a point of escalation, so being able to convey information clearly will set you apart from other candidates.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific technical challenges or client scenarios. Think about past experiences where you’ve had to troubleshoot or customise solutions. This will help you showcase your problem-solving skills and adaptability.