Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Coordinate service requests and ensure exceptional customer experience in the security industry.
- Company: Join Custom Intelligent Security, a leader in integrated security solutions.
- Benefits: Enjoy casual dress, company events, health benefits, and 24 days annual leave.
- Other info: Great opportunities for training and development in a dynamic environment.
- Why this job: Be part of a supportive team and make a real impact in client security.
- Qualifications: Experience in service coordination; knowledge of electronic security is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Location: Hertford (Full-time, Permanent, Office based)
About Custom
At Custom Intelligent Security, our mission is to advise and deliver the very best in integrated security solutions. We’ve built a team of experts with years of experience in navigating the ever-changing security landscape. We understand the challenges businesses face in making the right security decisions—and we’re here to help.
We work in close partnership with our clients—ranging from high-profile sites and government bodies to retailers and small businesses—helping them identify threats, improve loss prevention, manage data, and leverage technology to operate safely and efficiently. Our people are our greatest asset. We invest in their development and create a culture of open communication and collaboration, with regular events and opportunities to connect across the business.
The Role
We are looking for a highly organised and detail-focused Service Administrator/Coordinator, ideally with experience in the Electronic Security Industry, to join our team. Based at our Hertford HQ, you will provide first-line support to our clients and field engineers, ensuring seamless service coordination and exceptional customer experience. This is a key role requiring strong communication skills, problem-solving ability, and a proactive approach to service delivery.
Key Responsibilities
- Service Coordination: Receive and log service requests via phone/email, cross-reference with existing quotes, dispatch engineers or third-party providers, and request technical support where necessary.
- Scheduling: Organise engineer attendance in line with client expectations and service level agreements (SLAs).
- Client Communication: Keep clients informed throughout the service request lifecycle and ensure accurate records are maintained in Salesforce.
- End-to-End Case Management: Manage each service request from initiation to closeout and invoicing, including quoting for any required follow-up work.
- Invoicing & Compliance: Ensure timely and accurate invoicing. Follow up on purchase orders and client approvals.
- Internal & External Meetings: Attend service review meetings and, where needed, client service reviews to provide updates on open jobs.
- Relationship Building: Build strong working relationships with clients, subcontractors, and colleagues across the business.
- Health & Safety: Request RAMS and permits as needed from our H&S team.
About You – Skills, Experience & Attributes
- Previous experience in a similar service coordination or administrative role
- Advantageous: Background in the electronic security industry and understanding of security systems
- Preferred: Experience working with international clients and managing communications across multiple time zones
- Highly organised with excellent attention to detail
- Strong verbal and written communication skills
- Confident in Microsoft Word, Excel, and business software
- Able to prioritise, multitask, and work under pressure
- Bonus: Experience with Salesforce
What We Offer
- A collaborative and supportive team environment
- Training and development opportunities
- A culture that values communication, respect, and teamwork
Perks & Benefits:
- Casual dress
- Company events
- Discounted or free food
- Free on-site parking
- Health & wellbeing benefit programme
- 24 Days annual leave, plus UK Bank Holidays
- Working hours: Monday to Friday – 8.00am – 5.00pm
- Location: On-site in Hertford (Must be able to reliably commute or plan to relocate before starting)
- Driving Licence: Preferred
Service Administrator / Coordinator employer: Custom Intelligent Security
Contact Detail:
Custom Intelligent Security Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator / Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Custom Intelligent Security values communication and teamwork, so be ready to showcase your collaborative spirit and problem-solving skills.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to service coordination and client communication. We want to see how you handle real-life scenarios, so think of examples from your past experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Custom.
We think you need these skills to ace Service Administrator / Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Administrator/Coordinator role. Highlight any relevant experience in service coordination or the electronic security industry, and don’t forget to showcase your organisational skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team at Custom Intelligent Security. Mention specific skills that align with the job description, like your communication prowess and attention to detail.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love proactive problem solvers, so share any experiences where you’ve gone above and beyond to ensure exceptional service delivery.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team!
How to prepare for a job interview at Custom Intelligent Security
✨Know Your Stuff
Familiarise yourself with the electronic security industry and the specific services offered by Custom Intelligent Security. Be ready to discuss how your previous experience aligns with their mission and how you can contribute to their goals.
✨Showcase Your Organisational Skills
As a Service Administrator/Coordinator, organisation is key. Prepare examples of how you've successfully managed multiple tasks or projects in the past. Highlight your attention to detail and ability to prioritise under pressure.
✨Communicate Clearly
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and concisely. Be prepared to demonstrate how you've effectively communicated with clients or team members in previous roles.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Show genuine interest in their work and the company culture. Ask insightful questions about their team dynamics and how they support each other in delivering exceptional service.