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- Tasks: Coordinate service requests and manage small works projects for clients.
- Company: Join a dynamic team in the electronic security industry at our Hertford HQ.
- Benefits: Enjoy training opportunities, a supportive environment, and a culture of respect.
- Other info: Build strong relationships and thrive in a collaborative team atmosphere.
- Why this job: Make a real difference by ensuring exceptional service and client satisfaction.
- Qualifications: Organisational skills and experience in service coordination are essential.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a highly organised and detail-focused Service & Small Works Coordinator, ideally with experience in the Electronic Security Industry, to join our team. Based at our Hertford HQ, you will provide first-line support to our clients and field engineers, ensuring seamless service coordination and exceptional customer experience. This is a key role requiring strong communication skills, problem-solving ability, and a proactive approach to service delivery.
Key Responsibilities
- Service Coordination: Receive and log service requests via phone/email, cross-reference with existing quotes, dispatch engineers or third-party providers, and request technical support where necessary.
- Small Works Management: Assist with the quoting, management, processing, and delivering of Small Works Projects (up to £25k in value).
- Scheduling: Organise engineer attendance in line with client expectations and service level agreements (SLAs). This is working with both UK Engineers and Local Service Partners globally.
- Client Communication: Keep clients informed throughout the service/small works request lifecycle and ensure accurate records are maintained in Salesforce.
- End-to-End Case Management: Manage each service request from initiation to closeout and invoicing, including quoting for any required follow-up work.
- Invoicing & Compliance: Ensure timely and accurate invoicing. Follow up on purchase orders and client approvals.
- Internal & External Meetings: Attend service review meetings and, where needed, client service reviews to provide updates on open jobs.
- Relationship Building: Build strong working relationships with clients, subcontractors, and colleagues across the business. Provide cover for the International Service manager where required.
- Health & Safety: Request RAMS and permits as needed from our H&S team.
About You – Skills, Experience & Attributes
- Previous experience in a similar service coordination or administrative role.
- Advantageous: Background in the electronic security industry and understanding of security systems.
- Preferred: Experience working with international clients and managing communications across multiple time zones.
- Highly organised with excellent attention to detail.
- Strong verbal and written communication skills.
- Confident in Microsoft Word, Excel, and business software.
- Able to prioritise, multitask, and work under pressure.
- Bonus: Experience with Salesforce.
What We Offer
- A collaborative and supportive team environment.
- Training and development opportunities.
- A culture that values communication, respect, and teamwork.
Service & Small Works Coordinator in Hertford employer: Custom Intelligent Security
Contact Detail:
Custom Intelligent Security Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service & Small Works Coordinator in Hertford
✨Tip Number 1
Get to know the company inside out! Research their values, recent projects, and any news related to them. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about client interaction, make sure you can articulate your thoughts clearly. Role-play with a friend or use online resources to sharpen your verbal skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. Plus, it shows your enthusiasm for the role and keeps you on their radar.
We think you need these skills to ace Service & Small Works Coordinator in Hertford
Some tips for your application 🫡
Show Off Your Organisational Skills: In your application, highlight your organisational prowess. We want to see how you manage tasks and keep everything in order, especially since this role is all about service coordination.
Tailor Your Experience: Make sure to tailor your experience to the electronic security industry if you have it. If not, focus on any similar roles you've had and how they relate to the responsibilities listed in the job description.
Communicate Clearly: Strong communication skills are key for us. Use clear and concise language in your application to demonstrate your ability to convey information effectively, just like you would with clients and engineers.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive, which we love!
How to prepare for a job interview at Custom Intelligent Security
✨Know Your Stuff
Make sure you brush up on the electronic security industry basics. Familiarise yourself with common security systems and terminology, as this will show your potential employer that you're genuinely interested and knowledgeable about the field.
✨Master the Art of Communication
Since strong communication skills are key for this role, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with clients or colleagues in past roles, especially in high-pressure situations.
✨Showcase Your Organisational Skills
Be ready to discuss how you manage multiple tasks and prioritise effectively. Think of specific instances where your organisational skills made a difference in your previous jobs, particularly in service coordination or project management.
✨Familiarise Yourself with Salesforce
If you have experience with Salesforce, great! If not, take some time to learn the basics. Being able to demonstrate your willingness to learn and adapt to new software can set you apart from other candidates.