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For Companies At a Glance
- Tasks: Coordinate service requests and support clients with exceptional communication.
- Company: Join Custom Intelligent Security, a leader in integrated security solutions.
- Benefits: Enjoy training opportunities, free food, and 24 days annual leave.
- Other info: Dynamic work environment with great career growth potential.
- Why this job: Be part of a supportive team and make a real impact in security.
- Qualifications: Organised, detail-oriented, and experienced in service coordination.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Location: Hertford (Full-time, Permanent, Office based)
About Custom
At Custom Intelligent Security, our mission is to advise and deliver the very best in integrated security solutions. We’ve built a team of experts with years of experience in navigating the ever‑changing security landscape. We understand the challenges businesses face in making the right security decisions—and we’re here to help. We work in close partnership with our clients—ranging from high‑profile sites and government bodies to retailers and small businesses—helping them identify threats, improve loss prevention, manage data, and leverage technology to operate safely and efficiently. Our people are our greatest asset. We invest in their development and create a culture of open communication and collaboration, with regular events and opportunities to connect across the business.
The Role
We are looking for a highly organised and detail‑focused Service Administrator/Coordinator, ideally with experience in the Electronic Security Industry, to join our team. Based at our Hertford HQ, you will provide first‑line support to our clients and field engineers, ensuring seamless service coordination and exceptional customer experience. This is a key role requiring strong communication skills, problem‑solving ability, and a proactive approach to service delivery.
Key Responsibilities
- Service Coordination: Receive and log service requests via phone/email, cross‑reference with existing quotes, dispatch engineers or third‑party providers, and request technical support where necessary.
- Scheduling: Organise engineer attendance in line with client expectations and service level agreements (SLAs).
- Client Communication: Keep clients informed throughout the service request lifecycle and ensure accurate records are maintained in Salesforce.
- End-to-End Case Management: Manage each service request from initiation to closeout and invoicing, including quoting for any required follow‑up work.
- Invoicing & Compliance: Ensure timely and accurate invoicing. Follow up on purchase orders and client approvals.
- Internal & External Meetings: Attend service review meetings and, where needed, client service reviews to provide updates on open jobs.
- Relationship Building: Build strong working relationships with clients, subcontractors, and colleagues across the business.
- Health & Safety: Request RAMS and permits as needed from our H&S team.
About You – Skills, Experience & Attributes
- Previous experience in a similar service coordination or administrative role.
- Advantageous: Background in the electronic security industry and understanding of security systems.
- Preferred: Experience working with international clients and managing communications across multiple time zones.
- Highly organised with excellent attention to detail.
- Strong verbal and written communication skills.
- Confident in Microsoft Word, Excel, and business software.
- Able to prioritise, multitask, and work under pressure.
- Bonus: Experience with Salesforce.
What We Offer
- A collaborative and supportive team environment.
- Training and development opportunities.
- A culture that values communication, respect, and teamwork.
- Company events.
- Discounted or free food.
- Free on‑site parking.
- 24 Days annual leave, plus UK Bank Holidays.
- Working hours: Monday to Friday – 8.00am – 5.00pm.
- Location: On‑site in Hertford (Must be able to reliably commute or plan to relocate before starting).
Service Administrator / Coordinator in Hertford employer: Custom Intelligent Security
Contact Detail:
Custom Intelligent Security Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator / Coordinator in Hertford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its services. Custom Intelligent Security values communication and collaboration, so be ready to discuss how you can contribute to their mission.
✨Tip Number 3
Showcase your organisational skills during interviews. Bring examples of how you've managed service requests or coordinated teams in the past. This will demonstrate your fit for the Service Administrator role.
✨Tip Number 4
Apply through our website for the best chance at landing the job! We love seeing candidates who are genuinely interested in joining our team and contributing to our success.
We think you need these skills to ace Service Administrator / Coordinator in Hertford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Administrator/Coordinator role. Highlight any relevant experience in service coordination or the electronic security industry, and don’t forget to showcase your organisational skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team at Custom Intelligent Security. Mention your problem-solving abilities and how you can contribute to exceptional customer experiences.
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t hesitate to demonstrate your ability to manage client communications effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Custom Intelligent Security
✨Know Your Stuff
Before the interview, make sure you understand the basics of service coordination and the electronic security industry. Familiarise yourself with common security systems and terminology. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
As a Service Administrator/Coordinator, being organised is key. Prepare examples from your past experiences where you successfully managed multiple tasks or projects. Highlight how you prioritised and ensured everything ran smoothly, as this will resonate well with the interviewers.
✨Communicate Clearly
Strong communication skills are essential for this role. During the interview, practice articulating your thoughts clearly and concisely. You might even want to prepare a few scenarios where you effectively communicated with clients or colleagues, especially in challenging situations.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, the types of clients you'll be working with, or how success is measured in the role. This shows your enthusiasm and helps you determine if the company is the right fit for you.