Account Manager in Wembley

At Custom Fleet we’ve been using our smarts to make the complex simple for over 40 years. It’s the driving force that continues to make us the fleet and leasing leader in Australia and New Zealand today. When you join Custom Fleet, you’re joining a business that is Going Places. With Us, what you do and who you are matter. Being part of our diverse crew means you’ll feel welcome, empowered, and have lots of fun celebrating our success.

We are seeking an Account Manager who is passionate about the fleet industry, customer service and is results orientated. This role is focused on providing outstanding proactive service to a portfolio of clients. The ideal candidate will be part of a great supportive team who share a passion for quality, innovation, performance, and exceptional client service.

Key Responsibilities:

• Acts as an operational point of contact for customer issues and collaborates with internal stakeholders to ensure resolution and best client experience.
• Executes and prioritises daily enquiries, complex or routine, in accordance with client's policies, procedures and priorities.
• Applies knowledge and understanding of assigned client business and fleet requirements.
• Collaborates with other departments to deliver seamless client experiences.
• Demonstrates teamwork, providing backup to other Account Managers as required.
• Ensures compliance of KPI’s and SLA’s with customers, suppliers, and internal stakeholders.
• Supports Relationship Managers in driving profitable volume growth.
• Manages lease term deviations to ensure vehicle utilisation is maximised.
• Delivers best in class service to delight and retain existing and prospective customers.
• Fosters improved cross-department collaboration & communication.
• Develops and maintains a network of internal resources across functions.
• Ensures timeliness for client deliverables and assists with client education around processes and system functionality.
• Enhances our Environment, Social and Governance agenda.

Qualifications:

• Ideally 2 to 5 years of relevant Customer Service / Account Management experience.
• Experience working with internal stakeholders to resolve issues and contribute to process improvements.
• Successful record of contributing to optimisation and growth of existing customer accounts.
• Operational Excellence – accountable for driving operational excellence.
• Intermediate to Advanced proficiency in Microsoft PowerPoint, Word & Excel.
• Business communication of complex concepts to suit audience needs.
• Product knowledge: developed and applied knowledge of company products.

About You:

• Manages Complexity - Making sense of complex information to effectively solve problems.
• Customer Focus - Building strong customer relationships.
• Action Oriented - Taking on new opportunities with a sense of urgency.
• Plans and aligns - Planning and prioritising work to meet commitments.
• Ensures Accountability - Holding self and others accountable.
• Collaborates - Building partnerships and working collaboratively.
• Communicates effectively - Developing and delivering multi-mode communications.
• Instills trust - Gaining the confidence and trust of others.
• Situational adaptability - Adapting approach in real time to match demands.

For You:

• Annual performance bonus.
• Take 5 program – potential to earn an extra week of annual leave.
• Gender-neutral Parental Leave – 12 weeks paid entitlement.
• Company funded social events.
• Dress for your day policy.
• Intersection – our Diversity Network.
• Cultural Leave swap.
• Hybrid work environment – 3 days in office.
• Ongoing investment in your growth including access to our digital learning platform.
• Reward and recognition programs.
• Volunteer and community engagement opportunities.
• Wellbeing leave.

How to Apply:

Please submit your resume and cover letter by clicking ‘Apply Now’.

Our Diverse Crew:

Research shows that women and people of diverse backgrounds are less likely to apply for roles if they don't meet every qualification. If after reading this, you’re not sure you tick every single criteria box, but have the passion to get behind our Values, we think you should click that apply button anyway.

If you have a disability that requires support, please let us know by emailing our recruitment team or call our Customer Service Team.

Unlawful Conduct Commitment:

Custom Fleet is dedicated to maintaining a culture of respect where there is zero-tolerance of any form of discrimination, harassment, and victimisation.