At a Glance
- Tasks: Provide top-notch support to users and troubleshoot tech issues in a dynamic environment.
- Company: Join a leading IT firm with a culture focused on growth and collaboration.
- Benefits: Enjoy competitive pay, comprehensive benefits, and tuition reimbursement.
- Other info: Flexible hours and opportunities for professional development await you!
- Why this job: Kickstart your IT career while making a real difference for clients.
- Qualifications: Strong communication skills and a passion for customer service are key.
The predicted salary is between 42000 - 52000 £ per year.
We are a growing IT company; a great place to start and grow your career!
CCS is a leading technology consulting firm providing best in class solutions to our clients for over 45 years.
Expressed simply in our tagline – Right People, Right Results, Right Careers!
Our philosophy is, in fact, an obsession that drives our behavior, our culture and our work.
It’s why we put tremendous emphasis on hiring individuals that embody the principles that align with our obsession.
We continue to successfully provide network integration, support services, products solutions, and applications services to our valued clients in the northeast.
Our focus is simple... our goal is to make technology easy and to help our clients use it as effectively as possible.
CCS is looking to hire a Helpdesk Support Technician – Level I to be an integral part of our Onsite Services Team whose function is to provide full time, on-site, end user support for a Southeastern Massachusetts (Taunton, MA) based education client.
CCS is looking for an individual who will contribute to the company's overall success by providing exceptional client support with high levels of satisfaction in a technically diverse environment.
Salary Range
$42,000 - $52,000
What You'll Do
- Providing premium, white-glove deskside support to client end users.
- Providing support to other CCS divisions, including Managed Services and Project Services, as needed.
- Oversee and maintain the ticketing system to ensure efficiency and organization.
- Manage inbound tickets from initiation to resolution, ensuring timely and effective support.
- Provide in-person support for end-user devices, including computers, Chromebooks, printers, fax machines, and other peripherals.
- Provide end-user training as needed.
- Troubleshoot and resolve issues with faulty operating systems and applications.
- Provide support for A/V systems and Webex meeting technologies.
- Maintaining knowledge of current IT technologies and trends.
- Provide support for client applications, including Microsoft Office, web browsers, Google Apps, antivirus software, and other proprietary applications and systems.
- Provide support for client-provided end-user mobile phone applications, ensuring functionality and usability.
- Perform additional job-related duties as assigned, demonstrating flexibility and adaptability to support business needs.
What You Bring
- Effective communication skills, both verbal and written with emphasis on timely response.
- Ability to communicate technical information clearly and concisely to both technical and non-technical users.
- Ability to provide excellent customer service and build positive relationships with users.
- Possession of strong organizational skills.
- Possession of relevant industry certifications (e. g., Comp TIA A+, Comp TIA Network+, Microsoft, and Google certifications) preferred.
- In-depth knowledge of desktop hardware components and peripherals.
- Experience with various operating systems (Windows, mac OS, etc.) and their administration.
- Possess experience with industry-standard applications, including Microsoft Office Suite, various web browsers, antivirus software, and other essential tools.
- Understanding basic security concepts and practices.
- Ability to manage difficult situations professionally.
- Ability to work both independently and collaboratively as part of a team.
- Ability to effectively manage time in a multitasking environment, ensuring efficiency and productivity.
- Strong attention to detail, ensuring accuracy and precision in all tasks.
- Preferred: 1-2 years of experience providing in-person support for end-user hardware, operating systems, and applications.
- Ability to lift and move equipment weighing up to 50 lbs. independently.
- Capability to transport equipment between floors and outlying buildings as needed.
- Must have reliable transportation to support on-site duties and client needs.
- Ability to provide on-site support during the client’s working hours (7:30 AM – 4:00 PM), five days a week.
- Ability and willingness to provide after-hours technical assistance to support meetings.
- Ability and willingness to represent the CCS brand as outlined in the company handbook by maintaining professional dress, hygiene, and workplace etiquette
CCS Offers
- Competitive salaries
• Comprehensive benefits including
- Medical and dental plans
- Company paid vision and short and long term disability plans
- Flexible spending programs including Healthcare, Dependent Care, Transit and Parking
- 401K with employer match
- Tuition reimbursement
- Onsite fitness center (or gym membership reimbursement for client or satellite based employees)
- Company paid life Insurance
- Paid holidays and vacation
- Technical certification gift card rewards program
Come experience our unique culture and see how our “right people, right results” philosophy has led to our outstanding success!
We are great place to start your IT career!
EEO Statement
Custom Computer Specialists is an Affirmative Action and Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.
To request a reasonable accommodation to apply for this position or to enable qualified individuals with disabilities to perform essential job functions, contact humanresources@customonline. com or 631-864-6699.
Helpdesk Support Technician in Taunton employer: Custom Computer Specialists
CCS is an exceptional employer that prioritises employee growth and satisfaction, making it a fantastic place to kickstart your IT career. With a strong emphasis on a supportive work culture, competitive salaries, and comprehensive benefits including tuition reimbursement and a fitness centre, CCS fosters an environment where employees can thrive both personally and professionally. Join us in Taunton, MA, and be part of a team that values the right people and delivers the right results!
Contact Details:
Custom Computer Specialists Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Support Technician in Taunton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Custom Computer Specialists. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Custom Computer Specialists before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Helpdesk Support Technician in Taunton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Custom Computer Specialists:Your cover letter is your chance to shine! Tell us why you want to work at Custom Computer Specialists specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Custom Computer Specialists!
How to prepare for a job interview at Custom Computer Specialists
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
