At a Glance
- Tasks: Provide top-notch tech support and ensure smooth operations for our education client.
- Company: Join a leading IT consulting firm with a strong culture of growth and success.
- Benefits: Enjoy competitive pay, comprehensive benefits, and tuition reimbursement.
- Other info: Be part of a supportive team that values exceptional customer service.
- Why this job: Kickstart your IT career in a dynamic environment with real impact on clients.
- Qualifications: 3-4 years of tech support experience and relevant certifications required.
The predicted salary is between 40000 - 65000 £ per year.
We are a growing IT company; a great place to start and grow your career! CCS is a leading technology consulting firm providing best in class solutions to our clients for over 45 years. Our philosophy is an obsession that drives our behaviour, culture and work. We continue to successfully provide network integration, support services, products solutions, and applications services to our valued clients in the northeast. Our focus is simple: our goal is to make technology easy and to help our clients use it as effectively as possible.
OVERVIEW
CCS is looking to hire a Senior On-Site Senior Technician to be an integral part of our Onsite Services Team whose function is to provide full time, on-site, end user support for a Rhode Island Education based client. CCS is looking for an individual who will contribute to the company's overall success by providing exceptional client support with high levels of satisfaction in a technically diverse environment.
Salary Range: $50,000 - $65,000
What You'll Do:
- Deliver premium white-glove deskside support, managing incidents from intake through resolution via the ticketing system.
- Provide in-person support, installation, configuration, deployment, maintenance, and troubleshooting for desktops, laptops, printers, mobile devices, peripherals, operating systems, and applications.
- Support network connectivity, VoIP/telecom systems, networked bells/intercoms, and low-voltage cabling projects.
- Configure and deploy new employee workstations, coordinate hardware repairs and warranty services, and maintain asset inventory and reporting.
- Administer and troubleshoot client applications, including Microsoft Office, Google Workspace, web browsers, antivirus software, and proprietary systems.
- Manage Chromebook and iPad lifecycles, including enrollment, configuration, policy management, application deployment, repairs, inventory tracking, and year-end maintenance through Google Admin Console.
- Maintain classroom technology, including projectors and document cameras, performing routine maintenance and troubleshooting.
- Provide end-user training, technical guidance, and ongoing support to ensure optimal technology utilization.
- Prepare daily status updates and monthly activity reports while maintaining awareness of current IT technologies and best practices.
- Perform additional duties as assigned to support business and client needs.
What You Bring:
- Strong verbal and written communication skills with the ability to clearly explain technical concepts to both technical and non-technical users.
- Demonstrated commitment to exceptional customer service and relationship building.
- Excellent organizational, time management, and multitasking skills with strong attention to detail.
- Experience supporting and troubleshooting desktop hardware, peripherals, operating systems (Windows/macOS), applications, and network connectivity issues.
- Working knowledge of network protocols, routers, switches, firewalls, and basic cybersecurity best practices.
- Proficiency with Microsoft Office, web browsers, antivirus software, and other common business applications.
- Ability to diagnose and resolve complex hardware, software, operating system, and networking issues.
- Ability to work independently, collaboratively, and professionally in high-pressure or challenging situations.
- Required: 3–4 years of hands-on end-user support experience and relevant certifications such as CompTIA A+, Network+, or Microsoft certifications.
- Ability to lift and transport equipment up to 50 lbs., travel between client locations/buildings as needed, and maintain reliable transportation.
- Availability to provide on-site support during standard client business hours (8:00 AM–4:30 PM, Monday–Friday).
- Ability to represent the organization professionally through appearance, conduct, and customer interactions.
CCS Offers:
- Competitive salaries
- Comprehensive benefits including: Medical and dental plans, Company paid vision and short and long term disability plans, Flexible spending programs including Healthcare, Dependent Care, Transit and Parking, 401K with employer match, Tuition reimbursement, Onsite fitness center (or gym membership reimbursement for client or satellite based employees), Company paid life Insurance, Paid holidays and vacation, Technical certification gift card rewards program.
Come experience our unique culture and see how our “right people, right results” philosophy has led to our outstanding success! We are a great place to start your IT career!
EEO Statement: Custom Computer Specialists is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. To request a reasonable accommodation to apply for this position or to enable qualified individuals with disabilities to perform essential job functions, contact humanresources@customonline.com or 631-864-6699.
Onsite Senior Technician in Newport employer: Custom Computer Specialists
CCS is an exceptional employer that prioritises employee growth and satisfaction, making it a fantastic place to launch and advance your IT career. With a strong commitment to providing comprehensive benefits, including competitive salaries, tuition reimbursement, and a supportive work culture, CCS fosters an environment where employees can thrive while delivering top-notch technology solutions to clients in Rhode Island's education sector. Join us to be part of a team that values the right people and the right results, ensuring a rewarding and meaningful career journey.
Contact Details:
Custom Computer Specialists Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Onsite Senior Technician in Newport
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Custom Computer Specialists values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Custom Computer Specialists might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Custom Computer Specialists!
✨Direct Apply to Custom Computer Specialists
Let's not forget to apply directly through the Custom Computer Specialists website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Onsite Senior Technician in Newport
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Custom Computer Specialists.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Custom Computer Specialists. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Custom Computer Specialists
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
