At a Glance
- Tasks: Oversee IT systems, manage vendor relationships, and ensure service delivery excellence.
- Company: Custodia, a forward-thinking tech company focused on operational efficiency.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Other info: Join a collaborative team dedicated to continuous improvement and innovation.
- Why this job: Play a key role in enhancing technology services that drive business success.
- Qualifications: Experience in IT service management and strong communication skills.
The predicted salary is between 40000 - 40000 € per year.
The Service Delivery Manager is responsible for overseeing the delivery, performance, and continuous improvement of Custodia's internal IT systems, tools, and outsourced technology services. This role ensures that internal technology infrastructure supports operational efficiency, scalability, and compliance across the business. Acting as the primary point of accountability for internal IT service management and vendor oversight, the individual will work closely with department heads, outsourced partners, and executive leadership to ensure technology services meet business needs and compliance requirements.
Key Responsibilities
- Internal IT Systems Oversight: Own the performance and lifecycle management of Custodia's internal IT systems, platforms, and productivity tools. Ensure systems are reliable, secure, and aligned with business priorities and compliance mandates (e.g., ISO 27001, SOC 2 Type 2).
- Outsourced Technology Vendor Management: Manage relationships with third-party vendors and MSPs responsible for supporting Custodia's internal IT services and infrastructure. Oversee and actively manage all aspects of contracts with internal IT outsourcing partners, including negotiation of terms, diligent monitoring of compliance, and proactive resolution of any contractual issues or disputes. Ensure service levels are met and support contracts are actively monitored, evaluated, and renewed or adjusted as needed. Lead vendor performance reviews and enforce service delivery and escalation protocols.
IT Service Delivery Manager employer: Custodia
Custodia is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture in the heart of Knutsford. With a focus on operational efficiency and compliance, employees are empowered to innovate and improve internal IT systems while enjoying competitive salaries and a supportive environment that values collaboration and continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Delivery Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry, especially those who work in service delivery. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its tech stack. Knowing how Custodia's internal IT systems operate will show you're genuinely interested and ready to hit the ground running.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with managing vendor relationships and ensuring compliance. We want to hear how you can make a difference in service delivery.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace IT Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Service Delivery Manager role. Highlight your experience with internal IT systems and vendor management, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Share specific examples of how you've improved IT service delivery in the past. We love seeing your personality come through!
Showcase Relevant Achievements:Don’t just list your responsibilities; showcase your achievements! Whether it's improving system performance or successfully managing vendor relationships, we want to know how you’ve made a difference in your previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re genuinely interested in joining our team at StudySmarter!
How to prepare for a job interview at Custodia
✨Know Your IT Systems Inside Out
Make sure you’re well-versed in the internal IT systems and tools mentioned in the job description. Familiarise yourself with compliance standards like ISO 27001 and SOC 2 Type 2, as these will likely come up during the interview. Being able to discuss how you’ve managed similar systems in the past will show you’re the right fit.
✨Vendor Management Experience is Key
Prepare examples of your experience managing vendor relationships and contracts. Think about specific challenges you faced and how you resolved them. This will demonstrate your ability to oversee third-party vendors effectively, which is crucial for this role.
✨Showcase Your Problem-Solving Skills
Be ready to discuss scenarios where you improved service delivery or resolved issues within IT systems. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you convey your thought process and problem-solving abilities clearly.
✨Align with Business Needs
Understand how IT services can support operational efficiency and scalability. Be prepared to talk about how you’ve aligned technology solutions with business goals in previous roles. This shows that you’re not just tech-savvy but also business-minded, which is essential for the Service Delivery Manager position.
