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- Tasks: Oversee IT systems, manage vendor relationships, and ensure compliance and performance.
- Company: Custodia, a dynamic UK-based tech company with global reach.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on innovation and continuous improvement.
- Why this job: Join a forward-thinking team and drive impactful technology solutions.
- Qualifications: Experience in IT management and strong communication skills.
The predicted salary is between 50000 - 60000 £ per year.
Custodia is a UK based company, founded in 2017, with a wider presence in North America, Europe and Asia both directly and through strategic partnerships. Our current key offering is the CC1 (Compliance Cloud One) service which records, stores and normalizes any type of communications data. This includes many common platforms such as phone, email, SMS, phone calls, Microsoft Teams, WhatsApp and WeChat among many others. This allows companies to communicate in a compliant manner, whilst driving greater data‑driven insights from the data they already have to store.
The Service Delivery Manager is responsible for overseeing the delivery, performance, and continuous improvement of Custodia’s internal IT systems, tools, and outsourced technology services. This role ensures that internal technology infrastructure supports operational efficiency, scalability, and compliance across the business. Acting as the primary point of accountability for internal IT service management and vendor oversight, the individual will work closely with department heads, outsourced partners, and executive leadership to ensure technology services meet business needs and compliance requirements.
Key Responsibilities- Internal IT Systems Oversight: Own the performance and lifecycle management of Custodia’s internal IT systems, platforms, and productivity tools. Ensure systems are reliable, secure, and aligned with business priorities and compliance mandates (e.g., ISO 27001, SOC 2 Type 2).
- Outsourced Technology Vendor Management: Manage relationships with third‑party vendors and MSPs responsible for supporting Custodia's internal IT services and infrastructure. Oversee and actively manage all aspects of contracts with internal IT outsourcing partners, including negotiation of terms, diligent monitoring of compliance, and proactive resolution of any contractual issues or disputes. Ensure service levels are met and support contracts are actively monitored, evaluated, and renewed or adjusted as needed. Lead vendor performance reviews and enforce service delivery and escalation protocols.
Service Delivery Manager employer: Custodia Technology Ltd
Contact Detail:
Custodia Technology Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Service Delivery Manager role.
✨Tip Number 2
Prepare for the interview by researching Custodia and its services. Understand the CC1 service inside out, so you can discuss how your skills align with their needs. We want you to shine and show them you’re the perfect fit!
✨Tip Number 3
Practice common interview questions related to IT service management and vendor oversight. We suggest doing mock interviews with friends or using online resources to get comfortable with your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Delivery Manager role. Highlight your experience with IT systems, vendor management, and compliance. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you a perfect fit. Don’t forget to mention any relevant achievements that showcase your expertise.
Showcase Your Communication Skills: As a Service Delivery Manager, communication is key. In your application, demonstrate your ability to convey complex information clearly and effectively. We love candidates who can articulate their thoughts well!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Custodia Technology Ltd
✨Know Your Tech Inside Out
As a Service Delivery Manager, you'll need to demonstrate a solid understanding of IT systems and compliance standards like ISO 27001 and SOC 2 Type 2. Brush up on these topics and be ready to discuss how you've managed similar systems in the past.
✨Vendor Management Experience is Key
Be prepared to share specific examples of how you've successfully managed vendor relationships. Highlight any challenges you faced and how you resolved them, as this will show your ability to handle contracts and ensure service levels are met.
✨Showcase Your Problem-Solving Skills
Custodia values continuous improvement, so think of instances where you've identified inefficiencies and implemented solutions. Be ready to explain your thought process and the impact of your actions on operational efficiency.
✨Align with Business Needs
Understand Custodia's business priorities and be ready to discuss how you can align IT services with these goals. Research their CC1 service and think about how you can contribute to its success through effective service delivery management.