At a Glance
- Tasks: Oversee IT systems, manage vendors, and drive continuous improvement for operational excellence.
- Company: Custodia, a dynamic tech company with a global presence and innovative solutions.
- Benefits: Competitive salary, private health care, free gym access, and professional growth opportunities.
- Other info: Beautiful office in Knutsford with great transport links to Manchester and Chester.
- Why this job: Join a high-growth industry and make a real impact in a collaborative environment.
- Qualifications: 5+ years in IT service delivery, strong vendor management, and compliance knowledge.
The predicted salary is between 40000 - 40000 € per year.
Custodia is a UK based company, founded in 2017, with a wider presence in North America, Europe and Asia both directly and through strategic partnerships. Our current key offering is the CC1 (Compliance Cloud One) service which records, stores and normalizes any type of communications data. This includes many common platforms such as phone, email, SMS, phone calls, Microsoft Teams, WhatsApp and WeChat among many others. This allows companies to communicate in a compliant manner, whilst driving greater data‑driven insights from the data they already have to store.
The Service Delivery Manager is responsible for overseeing the delivery, performance, and continuous improvement of Custodia’s internal IT systems, tools, and outsourced technology services. This role ensures that internal technology infrastructure supports operational efficiency, scalability, and compliance across the business. Acting as the primary point of accountability for internal IT service management and vendor oversight, the individual will work closely with department heads, outsourced partners, and executive leadership to ensure technology services meet business needs and compliance requirements.
Key Responsibilities- Internal IT Systems Oversight: Own the performance and lifecycle management of Custodia’s internal IT systems, platforms, and productivity tools. Ensure systems are reliable, secure, and aligned with business priorities and compliance mandates (e.g., ISO 27001, SOC 2 Type 2).
- Outsourced Technology Vendor Management: Manage relationships with third‑party vendors and MSPs responsible for supporting Custodia's internal IT services and infrastructure. Oversee and actively manage all aspects of contracts with internal IT outsourcing partners, including negotiation of terms, diligent monitoring of compliance, and proactive resolution of any contractual issues or disputes. Ensure service levels are met and support contracts are actively monitored, evaluated, and renewed or adjusted as needed. Lead vendor performance reviews and enforce service delivery and escalation protocols.
- Service Delivery & Operational Excellence: Define, implement, and monitor SLAs and KPIs for internal IT services. Ensure efficient incident, change, and problem management processes are followed by internal and outsourced teams. Act as the escalation point for internal IT issues impacting productivity or business operations.
- Governance & Compliance: Maintain alignment with Custodia’s compliance frameworks (ISO 27001, SOC 2 Type 2) for internal IT systems and tools. Ensure proper controls are in place around access management, data handling, and system availability.
- Budgeting and Procurement: Manage the internal IT operational budget and oversee procurement of IT tools, licenses, and services. Evaluate new tools and solutions to support operational goals, ensuring cost effectiveness and strategic fit.
- Continuous Improvement: Drive continuous improvement initiatives to enhance the efficiency and effectiveness of partner services and user experience. Proactively identify and implement opportunities for automation, standardization, and modernization. Promote innovation and value addition through process optimization and excellence.
- Stakeholder Engagement: Collaborate closely with department leaders to understand internal technology needs and improve service responsiveness. Provide regular reporting to the COO and executive team on internal IT service performance, risks, and improvement plans.
- 5+ years of experience in IT service delivery or internal IT operations.
- Proven track record in managing IT vendors, systems, and infrastructure in a modern, cloud‑centric environment.
- Familiarity with ITIL practices, service desk operations, and modern enterprise IT tools.
- Strong knowledge of compliance standards such as ISO 27001 and SOC 2 Type 2.
- Exceptional communication and stakeholder management skills.
- Experience in regulated industries is a plus.
- Competitive salary: £40k per year
- Private Health and Dental Care (BUPA)
- Free On‑Site Gym
- Free access to Udemy
- Employee Assistance Programme
- Free parking
- Smart Casual dress
- Opportunities for professional growth and advancement
- Dynamic and innovative work environment
- Opportunity to make your mark in a high‑growth industry
- A beautiful office in the historic Cheshire town of Knutsford, with easily accessible public transport links to Manchester and Chester
This role is on‑site, based at our office in Knutsford. Reports Into: Operations Manager
To apply for this role, please send your CV to careers@custodiatechnology.com
Service Delivery Manager in Manchester employer: Custodia Technology Ltd
Custodia is an exceptional employer that fosters a dynamic and innovative work environment, offering competitive salaries and comprehensive benefits such as private health and dental care, free gym access, and professional growth opportunities. Located in the picturesque town of Knutsford, our office provides a collaborative atmosphere where employees can thrive while contributing to a high-growth industry focused on compliance and data-driven insights.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Service Delivery Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Custodia and its services. Understand their compliance frameworks and how they manage vendor relationships. This will help you showcase your knowledge and demonstrate that you’re the perfect fit for the role.
✨Tip Number 3
Practice your STAR technique for answering behavioural questions. Think of specific situations where you’ve managed IT vendors or improved service delivery. This will help you articulate your experience clearly and effectively during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Custodia. Let’s get you that Service Delivery Manager position!
We think you need these skills to ace Service Delivery Manager in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Service Delivery Manager role. Highlight your experience with IT service delivery, vendor management, and compliance standards like ISO 27001.
Showcase Your Achievements:Don’t just list your responsibilities; share specific achievements that demonstrate your impact in previous roles. Use metrics where possible to show how you improved service delivery or operational efficiency.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you’re the perfect fit for Custodia. Be sure to express your passion for technology and how you can contribute to our mission of driving data-driven insights.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss any important updates!
How to prepare for a job interview at Custodia Technology Ltd
✨Know Your Stuff
Make sure you’re well-versed in Custodia’s services, especially the CC1 offering. Understand how it works and its compliance aspects, as this will show your genuine interest and readiness to contribute.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your experience in IT service delivery and vendor management. Be ready to discuss how you've handled challenges and improved service delivery in previous positions.
✨Understand Compliance Standards
Brush up on ISO 27001 and SOC 2 Type 2 standards. Be prepared to discuss how you’ve ensured compliance in your previous roles and how you would approach it at Custodia.
✨Engage with Stakeholders
Think about how you would engage with different department heads and stakeholders. Prepare to share your strategies for improving service responsiveness and collaboration, as this is key to the Service Delivery Manager role.
