At a Glance
- Tasks: Manage and scale our global partner ecosystem while driving engagement and collaboration.
- Company: Join Custodia Technology, a leader in regulated data management solutions.
- Benefits: Enjoy a competitive salary, private health care, gym access, and professional growth opportunities.
- Other info: Work in a beautiful office in Knutsford with great transport links.
- Why this job: Make an impact in a high-growth industry with innovative technology and dynamic teams.
- Qualifications: Experience in partner management and SaaS environments is essential.
The predicted salary is between 75000 - 75000 £ per year.
Custodia Technology builds next-generation solutions for capturing, archiving, and managing regulated data across voice, messaging, collaboration, and operational technology platforms. Our platform enables organisations operating in highly regulated industries to securely capture communications and operational data from systems including Microsoft Teams, WhatsApp, telephony, and operational environments, helping customers meet compliance, governance, and data retention obligations.
As the business continues to scale globally, partnerships play a critical role in our go-to-market strategy, delivery capability, and customer success model.
Role Overview
We are seeking a commercially focused and operationally driven Partner Manager to build, manage, and scale our global partner ecosystem. The successful candidate will own the company’s partner programme, partner onboarding, enablement, training, and ongoing third-party partner management activities. This role will also take ownership of the Partner Relationship Management (PRM) platform, ensuring partners have an effective and scalable environment for collaboration, enablement, deal registration, communication, and operational engagement.
The Partner Manager will act as the central point of coordination between internal teams and external partners, ensuring partners are fully equipped to position, sell, implement, and support the company’s solutions within highly regulated industries. The ideal candidate will have experience working within SaaS, enterprise technology, compliance, telecommunications, cloud, or regulated technology environments and will be comfortable operating across both strategic and operational responsibilities.
Key Responsibilities
- Partner Programme Ownership
- Own and develop the company’s overall partner programme strategy and operational framework.
- Define partner tiers, accreditation models, incentives, engagement standards, and programme benefits.
- Continuously evolve the partner programme to support business growth, scalability, and market expansion.
- Ensure consistency of partner experience across onboarding, enablement, sales engagement, and support.
- Develop and maintain partner programme policies, governance, and operational standards.
- Partner Relationship Management
- Build and maintain strong relationships with strategic third-party partners, resellers, integrators, and alliance organisations.
- Act as the primary commercial and operational point of contact for assigned partners.
- Conduct regular business reviews, planning sessions, and performance evaluations.
- Drive partner engagement, alignment, and long-term strategic collaboration.
- Support joint go-to-market and revenue-generating initiatives.
- Partner Onboarding
- Own the end-to-end onboarding process for new third-party partners.
- Coordinate internal stakeholders to ensure smooth operational activation and readiness.
- Define onboarding processes, standards, and documentation.
- Ensure partners understand commercial models, compliance obligations, support structures, and delivery expectations.
- Partner Training & Enablement
- Design and manage structured partner enablement and certification programmes.
- Deliver product, operational, compliance, and commercial training sessions.
- Create and maintain partner-facing documentation, training materials, sales playbooks, and enablement content.
- Ensure partners remain current with platform updates, product developments, and regulatory requirements.
- Monitor partner competency and certification status.
- PRM Platform Ownership
- Own the company’s Partner Relationship Management (PRM) platform and partner portal.
- Manage platform administration, structure, user access, workflows, content, and reporting.
- Ensure the PRM platform effectively supports onboarding, training, communications, deal registration, and partner engagement activities.
- Work with internal stakeholders and vendors to continuously improve platform functionality and partner experience.
- Develop reporting and analytics to measure partner engagement and programme effectiveness.
- Partner Performance & Governance
- Monitor partner performance, pipeline contribution, customer success, and operational effectiveness.
- Track partner KPIs including revenue growth, certification levels, service quality, and engagement metrics.
- Identify performance gaps and implement improvement plans where necessary.
- Support escalation management and resolution of partner-related operational issues.
- Cross-Functional Collaboration
- Work closely with Sales, Product, Customer Success, Compliance, Marketing, and Service teams to ensure partner alignment.
- Provide market and partner feedback into product and commercial strategy discussions.
- Help define scalable operational frameworks as the partner ecosystem expands globally.
Required Skills & Experience
- Proven experience in Partner Management, Channel Management, Alliances, or Partner Enablement roles.
- Experience designing or managing partner programmes and partner ecosystems.
- Strong experience onboarding and managing third-party technology partners.
- Experience administering or managing Partner Relationship Management (PRM) platforms.
- Background in SaaS, enterprise software, cloud, telecommunications, compliance, or regulated technology environments.
- Strong communication, presentation, and training delivery skills.
- Excellent organisational and stakeholder management capabilities.
- Commercial awareness with the ability to balance partner success and business objectives.
- Ability to operate both strategically and operationally in a scaling organisation.
Desirable Experience
- Experience within compliance, regulated communications, archiving, cybersecurity, or financial services technology sectors.
- Familiarity with Microsoft technologies including Teams, Azure, and enterprise collaboration platforms.
- Experience developing partner accreditation or certification programmes.
- Knowledge of channel sales methodologies and indirect revenue models.
- Experience managing international partner networks.
Personal Attributes
- Highly collaborative and relationship focused.
- Commercially minded with strong operational discipline.
- Confident trainer and presenter.
- Proactive and self-motivated.
- Detail-oriented with excellent follow-through.
- Comfortable operating in a fast-paced growth environment.
- Strong problem-solving and coordination skills.
Success Measures
- Successful onboarding and activation of new partners.
- Growth in partner-generated pipeline and revenue contribution.
- High partner engagement and certification completion rates.
- Successful adoption and utilisation of the PRM platform.
- Positive partner satisfaction and retention metrics.
- Consistent operational and compliance standards across the partner ecosystem.
- Scalable and effective partner programme delivery.
What We Offer
- Competitive salary up to £75,000 per year.
- Private Health and Dental Care (BUPA).
- Free On-Site Gym.
- Free access to Udemy.
- Employee Assistance Programme.
- Free parking.
- Smart Casual dress.
- Opportunities for professional growth and advancement.
- Dynamic and innovative work environment.
- Opportunity to make your mark in a high-growth industry.
- A beautiful office in the historic Cheshire town of Knutsford, with easily accessible public transport links to Manchester and Chester.
This role is on-site, based at our office in Knutsford. Reports Into: Chief Executive Officer. To apply for this role, please send a covering letter and CV to careers@custodiatechnology.com.
Partner Programme Manager in Knutsford employer: Custodia Technology Ltd
Custodia Technology is an exceptional employer, offering a dynamic and innovative work environment in the picturesque town of Knutsford. With competitive salaries, comprehensive health benefits, and opportunities for professional growth, employees are empowered to thrive in a high-growth industry while enjoying a collaborative culture that values both individual contributions and team success. The company's commitment to employee well-being is evident through perks like a free on-site gym and access to continuous learning resources, making it an ideal place for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Partner Programme Manager in Knutsford
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. The more connections you make, the better your chances of landing that Partner Programme Manager role.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your experience in partner management and SaaS environments. When you get the chance to chat with potential employers, use this to demonstrate how you can add value to their team.
✨Tip Number 3
Be proactive! If you see a company you’re keen on, don’t wait for them to post a job. Reach out directly and express your interest in working with them. Tailor your message to show how your skills align with their needs, especially in compliance and operational excellence.
✨Tip Number 4
Utilise our website! We’ve got loads of resources and tips to help you ace your job search. Plus, applying through our site gives you a better shot at being noticed. So, make sure to check it out and put your best foot forward!
We think you need these skills to ace Partner Programme Manager in Knutsford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Partner Programme Manager role. Highlight your experience in partner management, SaaS, and compliance. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background makes you a perfect fit. Don’t forget to mention any relevant experience with partner ecosystems.
Showcase Your Communication Skills:As a Partner Manager, strong communication is key. In your application, demonstrate your ability to convey complex ideas clearly. We love seeing examples of how you've successfully trained or engaged partners in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Custodia Technology Ltd
✨Know the Company Inside Out
Before your interview, make sure you research Custodia Technology thoroughly. Understand their products, services, and the industries they operate in. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Given the operational focus of the Partner Programme Manager role, be ready to discuss specific scenarios where you've successfully managed partner relationships or programmes. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Showcase Your Communication Skills
As a Partner Manager, strong communication is key. During the interview, demonstrate your ability to convey complex information simply and effectively. Practice explaining technical concepts related to SaaS and compliance in layman's terms.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the company's future plans for partner growth or how they measure partner success. This shows that you're not just interested in the job, but also in contributing to the company's long-term goals.
