At a Glance
- Tasks: Configure and integrate communication systems, ensuring seamless application performance.
- Company: Custodia, a dynamic tech company with a global presence.
- Benefits: Competitive salary, health care, gym access, and professional growth opportunities.
- Other info: Hybrid role in a vibrant office with great transport links.
- Why this job: Join a high-growth industry and make a real impact in tech integration.
- Qualifications: Experience with enterprise communication systems and strong analytical skills.
The predicted salary is between 63000 - 77000 £ per year.
Application Integration Engineer (Voice & Platform Systems)
Custodia is a UK based company, founded in 2017, with wider presence in North America, Europe and Asia both directly and through strategic partnerships.
Our current key offering is the CC1 (Compliance Cloud One) service which records, stores and normalizes any type of communications data.
This includes many common platforms such as phone email, SMS, phone calls, Microsoft Teams, Whats App and We Chat amongst many others.
This allows companies to communicate in a compliant manner, whilst driving greater data-driven insights from the data they already have to store.
We are looking for an
Application Integration Engineer to own and evolve our internal integration and QA lab environment, ensuring CC1 and connected systems can be configured, integrated, and validated end-to-end in realistic scenarios.
The Role
This is a hands-on technical engineering role focused on making sure our application ecosystem works as a complete integrated solution
- You will be responsible for the configuration, integration, and reliability of:
- the CC1 application (microservices and platform services)
- third-party integrations
- selected enterprise voice/communication systems
- You will act as the technical owner of our integration lab environment
, ensuring QA and R&D teams can rely on stable, realistic, and well-configured environments for validation and testing.
You will work closely with
- Platform/Dev Ops teams (infrastructure and deployments)
- Software Engineering (microservices and product features)
- QA teams (test execution and validation)
- Product teams (end-to-end feature validation)
Key Responsibilities
- Application & Platform Configuration (Core Focus)
- Configure CC1 application services across a microservice-based architecture
- Manage application-level configuration (tenants, users, roles, routing, feature flags, etc.)
- Integrate and configure third-party applications and services used by CC1
- Maintain realistic multi-tenant environments that reflect customer deployments
- Ensure end-to-end application behavior is consistent across environments
- System Integration (Including Voice Platforms)
• Support integration with enterprise communication systems such as
- Cisco CUCM
- Microsoft Teams Voice
- Cisco Webex Calling
- Other UC or contact center platforms where relevant
- Understand key configuration concepts (routing, users, policies, dial plans, integration points)
- Ensure correct end-to-end behavior between CC1 and external systems
- Integration Lab Ownership
- Own and maintain the CC1 integration and QA lab environment
- Ensure environments are stable, usable, and representative of real customer setups
- Support QA teams in reproducing and investigating complex issues
- Work with Engineering to validate new features in integrated environments
- Technical Problem Solving & Collaboration
- Work closely with developers to understand microservice interactions and dependencies
- Debug configuration and integration issues across multiple systems
- Document setup procedures, configurations, and integration patterns
- Help improve internal tooling and environment automation
What You Bring
We are looking for someone who enjoys working across application configuration, system integration, and complex environments .
Essential (Must Have)
- Experience with enterprise communication or complex application environments
• Exposure to systems such as
- Cisco CUCM, Microsoft Teams Voice, Webex Calling, Avaya, Genesys, or similar
- Strong understanding of application configuration concepts
- (users, routing, policies, tenants, etc.)
- Comfortable working with distributed systems (logs, APIs, configuration tools)
- Strong analytical and troubleshooting mindset
- Nice to Have
- Exposure to SIP-based systems (conceptual understanding is sufficient)
- Experience with Saa S, microservices, or cloud-native applications
- Understanding of authentication systems (OIDC, SAML, OAuth)
- Basic scripting or automation (Bash, Python, etc.)
- What You'll Learn
- cloud-native microservice architectures (CC1)
- enterprise communication system integration
- multi-tenant Saa S configuration and operations
- real-world integration engineering across complex systems
- debugging distributed application behavior end-to-end
What We Offer
- Competitive salary
- Private Health and Dental Care (BUPA)
- Free On-Site Gym
- Free access to Udemy
- Employee Assistance Programme
- Free parking
- Smart Casual dress
- Opportunities for professional growth and advancement
- Dynamic and innovative work environment
- Opportunity to make your mark in a high-growth industry
- A beautiful office in the historic Cheshire town of Knutsford, with easily accessible public transport links to Manchester and Chester
This role is hybrid, based at our office in Knutsford.
- Custodia Technology Americas
- 1177 6th Avenue
- New York, New York 10036
- +1 332 245 3589
- Custodia Technology EMEA
- The Garden Suite, Booths Hall,
Chelford Road, Cheshire
WA16 8GS, United Kingdom - +44 (0) 203 984 7629
- Custodia Technology APAC
- Rm 2201, Tower Two, Times Square,
1 Matheson Street, Causeway Bay
Hong Kong - +(852) 8192 5833
- #J-18808-Ljbffr
Application Integration Engineer (Voice & Platform Systems) employer: Custodia Technology Ltd
Custodia is an exceptional employer that fosters a dynamic and innovative work environment, perfect for those looking to make their mark in the high-growth industry of compliance technology. With competitive salaries, private health and dental care, and opportunities for professional growth, employees enjoy a supportive culture that values collaboration and technical excellence. Located in the picturesque town of Knutsford, our office offers easy access to Manchester and Chester, making it an ideal place for talented individuals to thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Application Integration Engineer (Voice & Platform Systems)
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Custodia Technology Ltd or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
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✨Tap into Online Developer Communities
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We think you need these skills to ace Application Integration Engineer (Voice & Platform Systems)
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Custodia Technology Ltd.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Custodia Technology Ltd and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Custodia Technology Ltd
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Custodia Technology Ltd uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
