Workplace host

Cushman & Wakefield is a global leader in commercial real estate services, helping clients transform the way people work, shop, and live. The firm’s 44,000 employees in more than 60 countries provide deep local and global insights that create significant value for occupiers and investors around the world.

Role Purpose

To deliver a First-Class workplace experience to our internal colleagues. Helping to create and maintain a safe friendly workplace and being a reliable go-to person, liaising with all colleagues and contract partners.

Key Responsibilities

• Conduct daily walkarounds, logging any faults or issues for prompt resolution.
• Quality check paperwork to ensure compliance with audit and operational standards.
• Maintain clear communication by attending operational meetings and liaising with the wider team.
• Adhere to Health, Safety, and Environmental policies, promoting a safe working environment.
• Build and sustain strong, positive relationships with clients, customers, and vendors to ensure exceptional customer service.
• Ensure that all signage and artwork are on-brand and compliant, swiftly addressing any non-conformities.
• Ensure all post and deliveries are dealt with in the correct way ensuring notifications are sent.
• Conduct all new starter inductions with an orientation to the building including fire evacuation routes, showers, post room, and breakout areas.
• Management and allocations of the lockers.
• Management of suppliers when in the Cushman & Wakefield areas such as plants and coffee machines.
• Help create a one team culture sharing best practice and attending regular 10 at 10 meetings.
• Be flexible in assisting in response to customer and business needs.
• Report for work in good time and ready to commence at your rotated start time.
• Undertake any additional duties or responsibilities that are deemed required by the business in supporting the daily operation of the business.
• Integrate with the other members of the workplace team which could include working with the team at DTZ investors and our West end office team.
• Front desk cover if there is any holiday/short term cover needed.
• Ensure colleagues adhere to a clear desk policy including cable management and general office tidiness.
• Assist with desk and office moves if needed.

Qualities and Personal Attributes:

• Business Generation, Execution and/or enablement.
• Uses knowledge of the business, along with relevant systems and procedures to support others and contribute to company and client objectives in achieving their financial, business and client goals.
• Uses all available internal resources, systems and tools to help increase team productivity.
• Uses all contact with clients as an opportunity to build a positive image of the C&W brand.
• Identifies and improves processes, systems and work products to continually exceed internal and external client expectations.
• Shows initiative in identifying, recommending and pursuing new opportunities.

Trusted Advisor and Expert:

• Addressees issues/queries quickly and accurately.
• Makes informed decisions and takes responsibility for outcomes.
• Supports colleagues in meeting the client’s needs.
• Good understanding of H&S and risk awareness.

Knowledge:

• Solid educational background.
• Customer service background essential.
• IT Skills: Outlook, Excel, Word.

Skill and Experience:

• Be able to perform in a fast-paced environment.
• Experience in a customer-facing environment would be essential.
• Key base experience is customer focus and empathy.
• Excellent communicator at all levels.
• Polite and confident telephone manner.
• Ability to multi-task and work under pressure.
• Team player – Ability to work alone or as part of a team.
• Ability to prioritise workload and manage change effectively.
• Attention to detail.

Cushman & Wakefield is an equal opportunity / affirmative action employer. All qualified candidates will receive consideration for employment without regard to ethnicity, gender, gender identity or expression, sexual orientation, age, disability, religion, marital status, or any other legally protected characteristic. Cushman & Wakefield is committed to equity in employment, and our goal is to have a diverse, inclusive and barrier-free workplace. If you are a person with a disability and need any other accessible accommodations during the hiring process, you are invited to bring this to the Talent Acquisition Advisor’s attention once they have made contact.